Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is a time savor!
What do you like best about the product?
I love that when you can take notes during a call, afterward you can click on the time stamp and it directs you straight to that point of the call. It's also so helpful for our Product Managers to be tagged in the comments as well, so they can hear and even see exact user feedback, such a time saver. We have also created specific hashtags to use to track things like product feedback.
What do you dislike about the product?
I take a lot of calls back to back, and unfortunately use the same zoom meeting ID for each of them. Gong doesn't play well with this scenario because I'll be wrapping up one call, but then Gong wants to join again for the next call coming up. If I decline or close out of that zoom meeting and open the next week to start my new call, Gong won't automatically join, I have to create a new invite for it to join immediately again.
What problems is the product solving and how is that benefiting you?
Everything from tracking product feedback, positive and negatives, running across support/bug issues and relaying those to our support team to see the issue in real-time if they want, utilizing the transcript for customer quotes, and so much more!
Recommendations to others considering the product:
The benefit of this tool is ENDLESS! EVERY department in your org can utilize this tool!
Excellent resource for SDRs
What do you like best about the product?
I like the fact I can skip through parts of conversations I have with prospects quickly and easily. Good recording quality, and also the fact that it can tag what we were talking about making it easy to review parts of conversations with my peers.
What do you dislike about the product?
I don't really have any thing I dislike.
What problems is the product solving and how is that benefiting you?
It helps me as an SDR identify changes to be made in my pitches and my discovery calls. Really simplifies that process.
Amazing Product
What do you like best about the product?
Ability to seamlessly review calls, the transcription, and all of the stats.
What do you dislike about the product?
Nothing, Gong is the best tool that I've used for call review.
What problems is the product solving and how is that benefiting you?
Easily review my calls and other calls from the team. I also love being able to go into a call really quickly and search the transcript for something specific.
Recommendations to others considering the product:
I'm unsure of what it costs, but it's the most effective Call Review Tool I've ever used.
Good tool, helpful for your sales
What do you like best about the product?
It's great to be able to go back and listen to calls- for self learning and less note taking purposes. Clients often ask for copies of the recordings so it's nice to be able to condense the calls and send only the relevant part.
What do you dislike about the product?
Not sure if there is a setting but I'd prefer the recording feature to verbally announce that it's recording so I don't have to remember to call it out.
What problems is the product solving and how is that benefiting you?
Gong helps me collect and maintain more accurate details about my deals. It's also to hear the context verbally and not just written notes. In long sales cycles (1 year), this is critical.
Love learning from listening to my previous call with partners.
What do you like best about the product?
I like that I was able to go back and listen to my calls that I felt like I struggled in. I was able to identify what was wrong with my sales pitch. On the other aspect, I was able to hear what I was doing well and it has helped me to become a better salesman and find more success while at work. Gong really has changed the way that I sell and has changed how confident I sound while I am on the phone.
What do you dislike about the product?
I don't really have any complaints about gong. I have really enjoyed having it as a tool to help me become better in my current role with Pinterest.
What problems is the product solving and how is that benefiting you?
I was having a difficult time pitching budget to partners. I would almost just skip over that step for some reason. Being able to look back at my calls really helped me change a few things and it helped me a lot. I was also talking a lot while I was on the phone. Using gong helped me get more out of my partners because I was more aware of my talk time.
Recommendations to others considering the product:
Gong is a great way to become better while selling on the phone. It allows you to listen to calls so you can see what you are doing well and what you are struggling with. It also gives your manager a chance to help you when they can't be on all of your calls. You can send your calls to your manager to review.
Gong Review
What do you like best about the product?
Gong give us the opportunity to review all calls and improve our customer service, as well as shows us where to improve in our training.
What do you dislike about the product?
Nothing. The Gong app is easy to navigate and use.
What problems is the product solving and how is that benefiting you?
The recordings of every call give me the ability to listen to calls and scan for important parts of a conversation. I am also able to send an entire recording or just a portion of a recording to a co-worker or manager when needed. Having the calls recorded allow us to learn and improve in our customer service and training for our employees. If there's a discrepancy, we can review the call.
Recommendations to others considering the product:
I would recommend implementing Gong for all calls. You have the ability to record in person meetings and upload them right from your cell phone, tablet or laptop so this allows for better training and review of appointments when our acquisition specialists are in the field. I would also recommend using Gong for all customer service calls as a recording method for improvement in how your team can become more successful when dealing with many situations.
I use Gong every day
What do you like best about the product?
It's super easy to use. Shows up automatically on my Zoom calls and I can easily locate my calls in the Gong app. Love how it transcribes each call and that I can find specific parts of every call easily.
What do you dislike about the product?
Honestly haven't found anything about Gong that I dislike.
What problems is the product solving and how is that benefiting you?
I use it to record every one of my calls / meetings. It's helpful to go back and listen to previous calls you've had with a prospect, before your next meeting. My team uses it to listen to good / bad calls and coach up the reps.
Gong is great and far and above the best tool to ring the gong for new sales
What do you like best about the product?
I really like the UI of this tool. It is a fantastic way to review and improve on your team's calls & processes in general.
What do you dislike about the product?
I would really like it to be easier for calls to automatically sync and log to salesforce. The integration has been fairly tech-heavy but is underway. Our support rep is there to support us in every way during the integration as well.
What problems is the product solving and how is that benefiting you?
We are solving a visibility problem. Gong has made it easy to track holes in Onboarding, Upsell and Renewal conversations and also paints a picture for how a rep is doing overall. It is also solving a training problem where new employees can actively listen to great calls from the past and listen to them over and over again during training.
Recommendations to others considering the product:
Leverage your Gong CSM. They are the best in the biz.
Great tool for sales training and coaching!
What do you like best about the product?
The ability to search for specific words allows us to easily sort calls about specific products, competitors, etc and put the calls into folders to help with onboarding and coaching.
What do you dislike about the product?
The only complaint I have is that I would like to be able to filter which calls/activities are logged to Salesforce based on where the call originates. We already log calls from Outreach into Salesforce so I want to be able to exclude them coming through Gong as well.
What problems is the product solving and how is that benefiting you?
We have siginificantly improved our onboarding process and plan to improve our sales coaching process. We've see that we're able to get people up and running quicker because we have a very technical product.
Recommendations to others considering the product:
I would make sure that you have someone who can focus on sales enablement in order to make Gong an effective tool
I literally show Gong to my friends to show them how powerful it is. You need this tool.
What do you like best about the product?
Gong gives near perfect insight into what the best salespeople on our team do. Through coaching we are able to replicate and train these good habits in our other salespeople. The programmable parameters are insanely useful. You'll find filler words, nervous ticks, and bad habits you had no idea you were undermining yourself with on your calls. Being able to track the flow of calls through a sales script is absolutely indispensable.
What do you dislike about the product?
The transcripts are obviously only as good as your client's annunciation and diction. I wish the note taking and snippet features were a little better.
What problems is the product solving and how is that benefiting you?
I've achieved key results and gained the ability to open a friendly conversation with a hostile client.
Recommendations to others considering the product:
If you have a team that does any kind of customer facing interaction - sales or otherwise - you need this tool. The insights are profound.
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