Gong
Gong.ioExternal reviews
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Gong is awesome! It's a one-stop for all customer interactions!
What do you like best about the product?
Everything in one place. The timeline of interactions. The transcript - means you don't have to take notes. That you view/listen to your colleagues calls with customers.
What do you dislike about the product?
Not sure yet... I like everything so far.
What problems is the product solving and how is that benefiting you?
Gong automatically is added to a customer meeting... I can go back and get key info any time! And, I can listen to meetings easily and see a transcript for meetings I could not attend.
Gong is a game changer in the advertising industry.
What do you like best about the product?
Not only receiving feedback but being able to review everything that I have said in my conversations. It's always helpful to go into your own call and review everything that you had said yourself, it really gives you an opportunity to be vulnerable for a minute and review yourself. I also like that it is super helpful to newer people who just need to listen to a call and have good and bad examples of how a call can go, and being able to pause, rewind, relisten really helps when you're building out your own strategy on the phone. Gong really is an amazing tool that I think every business that involves calling should have. I will definitely continue to use Gong with any company I ever go with. Thank you.
What do you dislike about the product?
It would be super beneficial if there was a way to constantly stay logged in, sometimes you can be in a hurry to jump on a call and realize that you have to go back into gong and sign back in every day. But nonetheless definitely not a huge burden at all.
What problems is the product solving and how is that benefiting you?
Being able to avoid certain words, remarks, and mistakes that I had used in previous calls that help me improve my future calls. It also helps with going over calls with any newer people on the floor who need an example on how to have precise and smooth conversations with our clients. I've realized that my own call skills have developed and I am more prone to have a better opportunity with my clients.
Recommendations to others considering the product:
Would Highly Recommend.
The Game is Forever Changed
What do you like best about the product?
Gong is a rare combination of robust, comprehensive and easy. The fact that we can be as basic as listening to calls, to as complex as analyzing trends that happen during those calls (key moments of truth, talk ratios, next steps, and myriad other analytical data points) is an absolute dream.
The ability to stockpile calls by type for later use and training is an invaluable tool for leaders, and the ability to grab snippets of calls and request feedback is a true win for individual rep growth. I can't say enough good about Gong.
The ability to stockpile calls by type for later use and training is an invaluable tool for leaders, and the ability to grab snippets of calls and request feedback is a true win for individual rep growth. I can't say enough good about Gong.
What do you dislike about the product?
While the vast majority of features/functionality of Gong are drop-dead easy to use, I do wish it were a quicker and simpler process to grab snippets for sharing. Honestly, as has been the case for other functionality I thought needed improvement, the likelihood is that this is my own misunderstanding of a process point. However, it's an area I do find less smooth than everything else on the platform.
What problems is the product solving and how is that benefiting you?
Everything that our deals involve. Shortened cycles, more depth to discovery, the use of client questions and answers in future calls that promote speed through the middle funnel, coaching and training.
Literally ALL of these have been made more effective/positively impacted by our use of Gong.
Literally ALL of these have been made more effective/positively impacted by our use of Gong.
Recommendations to others considering the product:
Gong's service and support (Customer Success) is hands down one of the best I've encountered.
This is especially amazing since the product is intuitive and easy to use, yet they put tremendous care and resources in place for the success of those implementing.
The first thing is I believe every sales org should implement conversational intelligence solutions.
Gong happens to be the best one I've personally come across and used.
Highly recommend
This is especially amazing since the product is intuitive and easy to use, yet they put tremendous care and resources in place for the success of those implementing.
The first thing is I believe every sales org should implement conversational intelligence solutions.
Gong happens to be the best one I've personally come across and used.
Highly recommend
Powerful business tool
What do you like best about the product?
The analytics provided by Gong help me, as a Sales Enablement professional, better train and coach our sales teams
What do you dislike about the product?
The UI is a bit busy for me - would be nice to see it a bit cleaner
What problems is the product solving and how is that benefiting you?
One problem we're solving is inconsistent messaging to prospects
Loving Gong!
What do you like best about the product?
I love the fact that you can share a snippet of you call with another employee to highlight a pitch, question ect. this is my favourite feature
What do you dislike about the product?
the load time of a call shavbcuhwbIehwacikhewck
What problems is the product solving and how is that benefiting you?
my talk time vs my prospects talk time, filler words i use, the length of my calls, call feedback from my team and management
Recommendations to others considering the product:
get it, its amazing
Great way to understand you're sales process.
What do you like best about the product?
the best part of Gong is being able to dissect your call into teachable moments for yourself and colleagues. It also gives me a great ability to follow up with prospects around specifics they ask for.
What do you dislike about the product?
A bit of a downside to Gong is the micromanagement aspect of it. Your boss can basically select every point of your pitch and shred it apart.
What problems is the product solving and how is that benefiting you?
No real problems to speak of.
Recommendations to others considering the product:
Don't know any, pretty solid product.
Enhance the sales experience
What do you like best about the product?
Being able to listen into and gain insights from phone calls has taken my sales to the next level.
What do you dislike about the product?
Transcription isnt always 100% accurate.
What problems is the product solving and how is that benefiting you?
Being able to gain insight during different sections of my phone calls.
Vital software for onboarding
What do you like best about the product?
Gong is useful in most Success/Sales orgs. But it is entirely useful (and vital) in onboarding new clients. At its base, Gong is simply a tool for recording calls, but it goes well beyond that. Gong also transcribes calls, allows for snipper creations, and has dynamic sharing tools that allow it to be useful not only to me as a trainer, but also to the client. The transcriptions are never perfect, but they are entirely functional and quite helpful for client and user alike.
What do you dislike about the product?
Gong needs to improve their interface for users. It is often difficult to go back and find your call, and the search functionalities need improvement. There needs to be a clearer dashboard for users, where your calls are listed, and your talk time stats, etc. Adding a dashboard would take care of a lot of the issues we, as users, experience in our reflective practice.
What problems is the product solving and how is that benefiting you?
Setting up power words in Gong is quite helpful in following up on any items a client might need addressed. Additionally, this tool is really vital in collecting client feedback, distilling it, and then moving that feedback up the chain. Being able to provide a Gong snippet to developers where they can easily listen to a client's use case is a really helpful extra feature of Gong.
Recommendations to others considering the product:
I would highly suggest considering various power words you'd like to use for your own reflective practice.
The other way to take notes....
What do you like best about the product?
I like that I can go back and listen to a call, a month or even out further form when I had it. Even if I find theta I take copious notes (there are subtle things that I forget during the call). I . have had several situations where I recap a previous call and the caller responds with that is a perfect playback and represents where I am at. It also allows me to listen to peoples names and make sure I bring up relevant contacts when discussing the las tmile of the sales process.
I am also a big fan of listening to other colleagues calls,. I have drastically sharpened my game and allowed me to be omnipresent on other calls. Using Gong provides a way to listen and make adjustments the way and athlete watches game tape.
I also like to share calls with other reps or my boss when wither i did something particularly good or bad. On a number of occasions our sales enablement lead has indicated he listed to a call and liked what I said or did. The positive feedback is good to
I am also a big fan of listening to other colleagues calls,. I have drastically sharpened my game and allowed me to be omnipresent on other calls. Using Gong provides a way to listen and make adjustments the way and athlete watches game tape.
I also like to share calls with other reps or my boss when wither i did something particularly good or bad. On a number of occasions our sales enablement lead has indicated he listed to a call and liked what I said or did. The positive feedback is good to
What do you dislike about the product?
I dislike the automated this call is being recorded by gong. We tried to self disclose when we first signed on with the technology and our legal team ended that trial because we couldn't get a high enough % of compliance. I also don't find the highlights or call to actions particularly valuable. There needs to be a way that GONg uses AI to have more customizable CTA's based on the business and product
What problems is the product solving and how is that benefiting you?
recalling the specifics of the conversations
Understanding if I am talking to much or letting the buyer control
Listen to other reps to pick up golden nuggets from their calls.
Understanding if I am talking to much or letting the buyer control
Listen to other reps to pick up golden nuggets from their calls.
Recommendations to others considering the product:
It's the most important piece of sales software I use. I probably access the content and use the service 4 to 5X anything else including sales intelligence like SFDC, engagio, hubspot etc. It has def changed the way I conduct calls and run my sales motion for the better.
Gong!
What do you like best about the product?
I like being able to give ongoing coaching and feedback to my team while also learning more for my role including product and industry knowledge from listening to demos! I also love how Gong breaks things down so it's easy to digest and find what I'm looking for if I need something specific. For Account Executives to be able to listen to qualifying calls before giving a demo is super helpful well so they have the full context of what the potential customer is looking for.
What do you dislike about the product?
I haven't had any big issues with Gong, sometimes the import times are inconsistent but I wouldn't say it's a problem! I think because there is so much visibility it can make people uncomfortable knowing anyone can listen to their calls but it also opens them up to be more vulnerable and open to coaching.
What problems is the product solving and how is that benefiting you?
Any gaps from utilizing first 30 seconds or adjusting what value props people are using!
Recommendations to others considering the product:
I would highly recommend sales org and even customer success to use Gong, it's a great way to keep everyone connected and in line with what customers/potential customers are saying! It's also a huge help when on-boarding so the new hire can listen to calls and watch demos to gain product knowledge and more fully understand the industry as a whole. How you speak to customers is a big part of the BDR and sales world so this is a fantastic way to teach that!
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