Gong
Gong.ioExternal reviews
6,518 reviews
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I will reject job offers if they don't use Gong
What do you like best about the product?
The transcripts. Tagging others in the call. Recordings of just about all calls.
What do you dislike about the product?
If I move a calendar invite by dragging it to a new time Gong won't appear on that call.
What problems is the product solving and how is that benefiting you?
Having transcripts is a huge one for me. It helps when I am currently driving or unable to take notes while on a call. I like that I can tag and leave comments on the call and send it to someone.
Recommendations to others considering the product:
This will change the way you sell.
Insight into what works
What do you like best about the product?
Gives us the ability to dissect calls to see what words and phrases are working. It also allows us to see when specific competitors are brought up so we know how to sell against them.
What do you dislike about the product?
Sometimes its slow to load and slow to upload calls
What problems is the product solving and how is that benefiting you?
Knowing at what points in the call to go in for a close. What pain points to the customers provide and how to we challenge and solve those pains.
Recommendations to others considering the product:
This is the best tool to understand internally what is going on with your team's phone calls
Incredibly valuable for internal training and customer delight
What do you like best about the product?
Call transcriptions are awesome, as are keywords
What do you dislike about the product?
Tons of data can be hard to sort through
What problems is the product solving and how is that benefiting you?
I use this for customer follow-up and training. It's helpful to get action items, transcriptions and to share this internally and externally.
Awesome service
What do you like best about the product?
The ease of use and how easy it is to search and find calls. You can pull any call at any time from any rep which is extremely helpful. It's a great tool for training and helps you learn much faster. I like how you can search by company name, client name, use keywords or even location to find a call. It's helped me find companies I forgot about just by typing keywords like quarter 1, call me back, etc. You can also tag people in your calls and add feedback which is a great feature for coaching and for managers.
What do you dislike about the product?
How long it takes to upload a call, but other than that its great. It's sometimes hard to skip through calls because its hard to move the recorder tool to a certain spot in a call. Sometimes I can't find calls or they weren't uploaded- if Gong is able to ensure that all calls get pulled, that'd be beneficial. Sometimes it's hard to find my saved calls
What problems is the product solving and how is that benefiting you?
How to improve selling, listening techniques, pulling others calls. It's helped me gain more knowledge about our product and also helped me pick up tips from other reps. It's another great way to pull calls when a client is upset or claims you said something and you have to plead your case. It's also good if you lose notes, you can pull calls to remind yourself and know how to handle a call.
Recommendations to others considering the product:
Use this service!
GONG makes me money
What do you like best about the product?
I love that I can educate myself on clients via. their calls with anyone at my company at any time.
What do you dislike about the product?
I wish we could see who has listened to our calls. Or who listened to what calls.
What problems is the product solving and how is that benefiting you?
Training problems and making sure I have the right information on clients.
The teammate you never knew you needed!!
What do you like best about the product?
I love the in depth analysis of call flow as well as the ease of use in identifying different talk points. It's great to be able to review not only my calls, but my colleagues calls to review their approach and share my calls with others to get their opinions on my conversations in real time. It eliminates the need for in the moment listening. I also love the checks and balances it provides by introducing automated accountability on all calls to ensure compliance with all regulations.
What do you dislike about the product?
The only drawback I have identified thus far is that the search can be too broad at times as well as shared calls looping a secondary call participant being systematically penalized for certain items that the call initiator was being dinged for. For example, the system insures an M&R disclosure on all outbound calls and if a call is transferred to a third party, that third party is flagged in the system as having omitted the disclosure.
What problems is the product solving and how is that benefiting you?
I'm working to solve integrating multiple talk points into my various conversations and analyzing my current call flow to recognize additional opportunities. The benefits I have realized are the call flow tracking (talk share between the customer and I) as well as what topics I cover well vs those that need improvement. It's really helping me approach my calls as if I am a third party listening in on the conversation and allows me to develop a strategy for improvement on each and every call.
Recommendations to others considering the product:
My advice would be to know what you're looking for before attempting to navigate the system. It provides a wonderful array of data that can be overwhelming if you don;t know exactly what it is you are trying to hone in on. Whether it be a certain topic or type of call you are looking for. Always come prepared with some direction.
Excellent and easy to use
What do you like best about the product?
The fact that I can search any call super quick and easy
What do you dislike about the product?
Nothing really, its easy to use and very helpful to my call coaching
What problems is the product solving and how is that benefiting you?
Being able to further myself in my career by listening to calls of other reps and reviewing my own calls
Best way to be in the moment and not miss the notes
What do you like best about the product?
I like the ability to have a conversation with a customer without having to slow them down just so I can take notes.
What do you dislike about the product?
Sometimes I can't listen to the call *right* afterwards because it has to process for a few minutes.
What problems is the product solving and how is that benefiting you?
I am solving the issue of not being able to remember what my prospects and customers actually said.
Amazing resource for sales
What do you like best about the product?
I love the fact that I can focus on having genuine conversations with prospects as opposed to being worried about taking notes. It has also helped me understand where I can improve, what filler words I tend to use, and reference previous conversations for following up. My leadership also finds value in understanding what the talk ratio is, topics discussed, and providing live feedback on improvement areas for calls.
What do you dislike about the product?
At first, it was kind of weird to know that I was being recorded, but I got over that pretty quickly. It would also be nice to have a more robust search criteria since naming conventions can vary.
What problems is the product solving and how is that benefiting you?
My own memory can be unreliable because of inherent human error. It has been great to reference past meetings which allows me to send concise recaps that are much more impactful than before.
Recommendations to others considering the product:
Completely worth the investment and will help your organization level up the sales team and customer support teams. Using gongs data analytics can help identify business trends and where you're getting held up in the sales process.
Best in class coaching and development platform
What do you like best about the product?
Ease of integration into platforms like Salesforce, SalesLoft and Zoom Conference. This increases the data it can collect and insights I can glean on all members of the revenue organization.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
What do you dislike about the product?
Hard to think of any. Not really a Gong issue but it's challenging in California to have to start all calls with a quick reminder that the call is being recorded. Can mess with the flow of the call at the start when you're trying to gain momentum.
What problems is the product solving and how is that benefiting you?
Missed opportunities on calls with prospects. Identify why a deal stalled or how expectations were set for new customers. Training and development of new hires by cataloging our existing calls and helping them get exposure to best practices.
Recommendations to others considering the product:
This is the best platform in the marketplace. Not only in the functionality of the tool but in the continued support from their success team. We've had multiple in-person meetings & trainings with the leadership team and all our users. They partner with us to understand business goals and find ways that Gong can support those. It's been best in class service.
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