Gong
Gong.ioExternal reviews
6,518 reviews
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Such an innovative and revolutionary product
What do you like best about the product?
I like that it groups my demo into different sections and allows me to work with my coaches and leaders to make my sales process and close stronger.
What do you dislike about the product?
Nothing, it's a great service. I do wish that there was a way to bleep out certain parts of the video though, so that credit card information remains secure.
What problems is the product solving and how is that benefiting you?
We are using gong to coach and train new and experienced reps. It allows us to dial in our sales process. We realized we are able to coach and train in a much more effective manner, and allows us to shorten the amount of time it takes with each rep.
Recommendations to others considering the product:
If your organization uses web demonstrations, do it.
Fantastic reports and call categorization
What do you like best about the product?
The reporting is accurate and clear. Comparing my KPIs with my colleagues is very useful for self-improvement and the UX of the reporting page is great. Also, the quality of the AI tagging is very good and allows me to easily find a lot of the topics covered by me or other colleagues in our calls with the clients
What do you dislike about the product?
There are no other languages than English. I wish that GOng could categorize my calls in Spanish and French as well.
What problems is the product solving and how is that benefiting you?
Having all the calls recorded and having the chance to listen to top sellers call is amazing. In the past year
Become a better sales person
What do you like best about the product?
I like the the fact that you can search keywords in a conversation. This helps tremendously in finding a specific point in a conversation to analyse and redetermine a clients reaction to a situation.
What do you dislike about the product?
I dislike very little about this product, the one thing it can improve on is the time it takes for a call to populate into gong.
What problems is the product solving and how is that benefiting you?
I can analyse a call and determine how to price a client based on clients sensitivity to rates.I can answer questions about the call by going back and searching that specific call weeks after it happened.
Recommendations to others considering the product:
Have an open mind as this software can be used in a variety of different ways.
Vital tool for sales and customer management
What do you like best about the product?
The ability to refer back to calls and use a transcript, fast forward through unimportant sections, and navigate through lengthy meetings and calls is incredibly helpful. The mobile app is also great for in-person meetings.
What do you dislike about the product?
Very little. Such a great tool. Simple and effective
What problems is the product solving and how is that benefiting you?
Taking accurate notes and providing continuity through the lifecycle of a deal/account
Recommendations to others considering the product:
Subscribe to their blog - it's amazing
Unbelievable for bettering yourself as a sales person
What do you like best about the product?
It is extremely helpful in reviewing sales calls, my manager uses this to review my calls and let me know what he thinks about my performance. I use it to go in and review my own calls to insure I have accurate details in relation to what the customers needs are, desired outcomes and overall reason for calls. It helps me prepare for my upcoming calls and to help with the direction of conversation with customers as we progress through the sales process. I really appreciate both the AI insights it provides and the transcripts I can review with my boss to pull pertinent details. It has given visibility into my performance for feedback from both my manager, and director/VP to let me know where I am doing well and where I need improvement.
What do you dislike about the product?
The quality of the video that is recorded is low and I feel as though if it was better it would be more helpful in sharing with prospects.
What problems is the product solving and how is that benefiting you?
Reviewing the needs of customers, critiquing my delivery on sales calls.
Recommendations to others considering the product:
I would like to express that gong is extremely helpful in making oneself a better sales person. It allows for your to really critique your performance and understand both where you feel strong and where you need improvement. I believe with the consistent use of gong since it has been implemented I have become a stronger sales person and continue to use it daily to improve my process and my relationship with prospects and customers.
Effective and helpful tool for any sales executive or sales team
What do you like best about the product?
Where do I begin! My absolute favorite thing I like the most is the ability to review my transcript post call so I can focus on the conversation and not note taking. I can utilize this feature and pass along to coworkers that were not able to attend.
Love the feature showing my talk time % vs the customers talk time. It provides great analytics and also catches follow up promised, tags key words such as budge and ROI to understand if your calls encompass all the important topics during discovery.
Love the feature showing my talk time % vs the customers talk time. It provides great analytics and also catches follow up promised, tags key words such as budge and ROI to understand if your calls encompass all the important topics during discovery.
What do you dislike about the product?
Very little dislikes and have yet to come across a function that is not usable! There are a lot of features available that I have not utilized. If I had to pick one thing I do dislike and some may not like the fact that your entire organization can listen in on your calls at any time even while the call is live.
What problems is the product solving and how is that benefiting you?
My talk time vs clients. I use this data to work on talking less and listening more. I also have improved on focusing attention to the call vs worrying about taking notes as the transcribe feature handles that for me.
Also coaching from manager to improve my discovery process and have seen a major improvement in my calls. I have leveraged the snippet tool many times to send on for internal clarification and even documenting issues with clients
Also coaching from manager to improve my discovery process and have seen a major improvement in my calls. I have leveraged the snippet tool many times to send on for internal clarification and even documenting issues with clients
Recommendations to others considering the product:
If you need any tool to help evaluate your quality of call, talk time, ability to record and share within organization, coaching tool, then this is something you definitely want to look into.
No panic to take notes on calls
What do you like best about the product?
Being able to be present and listen on a sales call instead of frantically taking notes has become invaluable.
I can re-listen or even search the transcript for action items, or specific content. This allows me focus on the call that I'm on, knowing I'm not missing anything and can always go back into Gong for review.
I also like, for training purposes, that you can join in on colleagues live calls essentially invisible. This allows you to gain valuable training insight into new roles, new products, new issues etc.
I can re-listen or even search the transcript for action items, or specific content. This allows me focus on the call that I'm on, knowing I'm not missing anything and can always go back into Gong for review.
I also like, for training purposes, that you can join in on colleagues live calls essentially invisible. This allows you to gain valuable training insight into new roles, new products, new issues etc.
What do you dislike about the product?
Sometimes the transcript improperly transcribes the conversation, but I think thats inevitable.
What problems is the product solving and how is that benefiting you?
Mostly training and coaching. We submit our best calls every week which are then listened to, and rated by our managers and submitted feedback. It's very valuable to hear what they have to say stamped with a time to our conversation.
Again, I'm able to be present on the call. Knowing ALL the detail is being captured is like having a safety net on all these calls with action items and new information.
Again, I'm able to be present on the call. Knowing ALL the detail is being captured is like having a safety net on all these calls with action items and new information.
Great sales tool!!!
What do you like best about the product?
The ability to not only listen to calls but read an accurate transcript
What do you dislike about the product?
The Zoom integration is nice, but notcc BBC always desired. Thee should be a better way to manage that, call by call
What problems is the product solving and how is that benefiting you?
Sales consistency based on our methodology
Recommendations to others considering the product:
Ensure your team is prepared to have all of their calls recorded and reviewed
Game Changer for team members and managers
What do you like best about the product?
the ability to review calls and tag specific aspects of each call for review
What do you dislike about the product?
The transcripts could use a little improvement, it also can take some time for calls to load into gong from purecloud
What problems is the product solving and how is that benefiting you?
inconsistent messaging, cross-selling, asking questions
Recommendations to others considering the product:
Evaluate based on conversion and how much that conversion could increase using your current headcount. While it's often hard to justify the price of a tool you have not fully implemented, you can compare this to the cost of additional sales headcount
Everything we need for insights
What do you like best about the product?
I love the transcription feature, and being able to pull snippets of the call to share with colleagues or prospects
What do you dislike about the product?
How my voice sounds listening back to my calls!
What problems is the product solving and how is that benefiting you?
Tone, recognizing how much i interrupt, tracking how many questions im actually asking in discovery
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