Gong
Gong.ioExternal reviews
6,518 reviews
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Excellent software! We swear by it as a training tool and it has helped the team improve greatly
What do you like best about the product?
Being able to go back and have manager/agent both comment their thoughts on the particular call as well as the ability to listen to other team members calls for coaching and personal training purposes. Being able to add scoresheets is just a phenomenal feature
What do you dislike about the product?
Very few negative things to say. A few times it missed recording calls added to my calendar but I do not believe that was caused by Gong. Excellent software on the whole. Very feature heavy so takes a bit of time to really learn to use the software to it's full potential but there are a wealth of training tools and in my eyes, having too much functionality is not a bad issue to have.
What problems is the product solving and how is that benefiting you?
Better understanding where the team strengths/weaknesses are, excellent for immediate feedback and constant coaching as immediately after the call, both I and the manager are able to swap ideas for improvement and immediately apply them to the next call. This is whether we have a scheduled 1-1 that day or either employee is working remote. It has been very nice to be able to apply this software lightly initially to get a gauge of mine and the teams skill level, and then lean into it heavily for daily coaching and constant feedback.
Recommendations to others considering the product:
It is an excellent service. Our sales management swears by it and it has helped myself grow as an employee. Facilitated training and oversight on the teams progress/abilities
An excellent coaching tool for cross-functional teams
What do you like best about the product?
Sharing detailed coaching methods across our business. We have sales and account management teams that need to learn from each other, and rotating members into different teams is much smoother with Gong.
What do you dislike about the product?
The mobile app should have some better features here and there.
What problems is the product solving and how is that benefiting you?
Cross functional team training.
Gong! The Best!
What do you like best about the product?
The easy to use recording feature to crcle back and review calls for notes
What do you dislike about the product?
The delay in the voice joining my calls.
What problems is the product solving and how is that benefiting you?
It just helps me get new notes that i may have missed while i've been live chatting with a prospect
Recommendations to others considering the product:
Do it!
Way more under the hood than I realized
What do you like best about the product?
Aside from being a consistent and easy to use recording tool, the analytics and insights that can be gained from Gong's reporting are amazing. It has helped me stay organized and follow through on commitments made during calls that otherwise may be overlooked.
What do you dislike about the product?
I haven't found anything yet that I specifically "dislike."
What problems is the product solving and how is that benefiting you?
We have a high volume of client calls and, because of this, things can get lost in the shuffle occasionally. Gong gives our team an easy way to make sure we're following through and listening to our customers.
Great experience
What do you like best about the product?
always recording, review call from me and my team, analice difficult cases and escalations, know more about the bussiness
What do you dislike about the product?
I would like to automatically log gong call in salesforce
What problems is the product solving and how is that benefiting you?
Know more about my team, analize calls and think what could we do different in that call, review important internal meetings
Great to recap already held meetings
What do you like best about the product?
That it shows you what subjects were talked about at the bottom of the screen so you can jump easily to certain sections. I also like that its color coded so you can easily see what parts people were discussing.
What do you dislike about the product?
Having to alert everyone that there will be a recording which can turn people off. Sometimes the recording can be a bit choppy
What problems is the product solving and how is that benefiting you?
Recap subjects that I might have missed on the original call. Also, I can listen to see where I mumble or say "uhh" and it helps me sharpen my selling skills.
Recommendations to others considering the product:
Definitely give it a try!
Gong is a game changer!
What do you like best about the product?
Being able to search for keywords over multiple conversations. It's so helpful when trying to pinpoint a specific detail of sales call that needs to be reviewed.
What do you dislike about the product?
The new layout has a learning curve. It's taken a lot longer to get used to than anticipated.
What problems is the product solving and how is that benefiting you?
As an Account Manager, Gong allows me to review calls had with a client by the previous sales reps. Even more than that it allows me to search for keywords which has been especially helpful in contract disputes.
Recommendations to others considering the product:
Don't hesitate. Its a game-changer for every role in our sales department.
Important tool to get my job done correctly, without missing a beat!
What do you like best about the product?
Most helpful about Gong is all the alerts and reporting tools.
What do you dislike about the product?
Listening to my high pitched voice, over and over again.
What problems is the product solving and how is that benefiting you?
I have become a better listener, stopped using Huh after every sentence. It makes me realize how important speech is in all my conversations.
Recommendations to others considering the product:
The potential of your sales calls and what works will increase, as your sales team's quality of calls is acknowledged through Gong. Gong is a tool that provides a baseline for learning how to become a good salesperson. Gong will allow you to listen and guide your team appropriately for future success. Gong is great. All sales organizations should utilize a platform like Gong because it will allow them to get insight on what works and what doesn't for their pitch, demo structures, utilization of words and much more. All of the organization is utilizing Gong, our marketing team understands what's working and where all our leads are coming through by a quick search via Gong.
Gong is utilized even on our KPIs, how many calls we listen to, what to expect after an SDR book a meeting, what persona we are a good fit for, industries that we are a good fit for.
Gong also has an educational side, that our Sales Department makes us listen to and learn about sales and what a good call looks like. Based on so much continuous research and product feedback Gong has become a tool that we can't stay without. Their reporting is also on point as far as putting together KPIs for team metrics based on reports that we run.
We love Gong and hoping to utilize all of its capabilities and more this year.
Gong's reporting is great.
Gong is utilized even on our KPIs, how many calls we listen to, what to expect after an SDR book a meeting, what persona we are a good fit for, industries that we are a good fit for.
Gong also has an educational side, that our Sales Department makes us listen to and learn about sales and what a good call looks like. Based on so much continuous research and product feedback Gong has become a tool that we can't stay without. Their reporting is also on point as far as putting together KPIs for team metrics based on reports that we run.
We love Gong and hoping to utilize all of its capabilities and more this year.
Gong's reporting is great.
Best tool for understanding your target market
What do you like best about the product?
I love that I can filter outcalls by the topics I am interested in.
What do you dislike about the product?
I wish the analytics page was more robust.
What problems is the product solving and how is that benefiting you?
We are trying to understand our product needs and target audience. Gong captures all this information and there's just so many insights in a customer phone call.
Recommendations to others considering the product:
Def one of the best sales/marketing tool I have used. It's worth investing in this product AND using it - you get the opportunity to learn so much about not only your sales team but also your customers.
Gong is Powerful
What do you like best about the product?
Gong allows me to listen on a call without worrying about taking notes.
What do you dislike about the product?
I would like to see call transcriptions improve. Some are not good and hard to decipher.
What problems is the product solving and how is that benefiting you?
I am solving the problem of taking notes while actively listening. Gong allows me actively listen and be more reactive on customer calls.
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