Gong
Gong.ioExternal reviews
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Gong is a great weapon for better alignment between sales and marketing
What do you like best about the product?
Gong has been one of the best additions to the tech stack at Alpha. We are able to understand how well the client-facing teams are able to articulate Alpha positioning and key differentiators by listening to calls. It's a great way for marketing to be able to tweak messaging, in near real-time.
What do you dislike about the product?
I would hope that Gong would invest in its transcription offering, as often the transcripts are full of wrong or garbled words, making them less valuable than they could be.
What problems is the product solving and how is that benefiting you?
Improving marketing messaging
Understanding why high performers are doing better
Seeing the frequency of questions asked by prospects and customers
Understanding why high performers are doing better
Seeing the frequency of questions asked by prospects and customers
Increased my ramp up
What do you like best about the product?
how easy it is to build libraries and have reps self assess
What do you dislike about the product?
A technical issue I will not disclose here.
What problems is the product solving and how is that benefiting you?
remping up new hires, making hires stronger
User experience
What do you like best about the product?
The fact the you have a lot of data insights into your conversations like interactivity and talk time percentage.
What do you dislike about the product?
The categories on the bottom aren’t always accurate about talk subject.
What problems is the product solving and how is that benefiting you?
Reviewing calls after they are uploading to find areas of improvements
Great for reviewing calls!
What do you like best about the product?
Love the stats and trends that gong gives insight too and that you're able to give coaching feedback at exact moments in the call.
What do you dislike about the product?
I wish calls were uploaded sooner after the call ended.
What problems is the product solving and how is that benefiting you?
I've found talk time ratio to be super helpful and to coach my SDRs on listening more and getting prospects to talk more.
Recommendations to others considering the product:
nope
Gong is a lifesaver!
What do you like best about the product?
How the program analyzes the call, produces a transcript, AND gives you action items. Gong is like my personal secretary!
What do you dislike about the product?
Some times I wish that it would recommend certain calls for me to review based on what it analyzed or length of the call.
What problems is the product solving and how is that benefiting you?
As a part of my development and growth, I have utilized this tool to the fullest. Sharing my calls with my manager to review produces wonderful, quick results.
Recommendations to others considering the product:
Get it!
Great call analytics
What do you like best about the product?
I love the data-driven metrics that allow me to become better on my sales calls. You can also use it to track what was talked about and said in conversations, such as "call me back in December", so that those "reach out at a certain time" calls aren't lost in the thousands of calls you make. It is very easy to search across your own calls, and your companies, and to receive sales-coaching feedback from my managers. You can also compare yourself against your team on a variety of statistics, and the platform makes it very easy for your managers and coworkers to comment on your calls, with timestamps, so you can see where the call was made or broken. You can also integrate it into major sales platforms like Outreach or Dialpad to make uploading easier.
What do you dislike about the product?
Nothing sticks out, but sometimes the calls can take a little while to upload, but that is very nitpicky. The product is very complete and does exactly what you would expect a quality call-recording and sales-coaching tool to do.
What problems is the product solving and how is that benefiting you?
I have improved many facets of my coldcalling, like my introduction and talk ratio. Gong also releases a large amount of content geared towards bettering cold-calling. I've been able to receive direct coaching from a variety of people across the organization.
Recommendations to others considering the product:
It does exactly what you would want it to do, driving sales-coaching with data and doing a great job recording and analyzing and transcribing calls.
Greatest Sales and Development Tool
What do you like best about the product?
Reviewing talk:listen ration, being able to search dynamically as well as use it for coaching and development.
What do you dislike about the product?
The auto-log out when timing expires. Sometimes, I'm working on various items and it logs me out. I tried changing the settings and have not been able to fix it. When I do log back in, it does not bring me back to where I was in the audio clip.
What problems is the product solving and how is that benefiting you?
Training and Development, sharing best practices and 1:1 review.
Developmental Call Recording
What do you like best about the product?
My favorite part about the system is that analytics that are provided after a call. Providing the breakdown between different talking points, ratios of talk times and suggestions based on those different metrics. It has really helped me become conscious of that way I talk to prospects and how I can continue to develop to get better.
What do you dislike about the product?
Sometimes the idea of call recording puts outside prospect on edge and they don't share as much. Thats not a direct issue with the product, but there is a stigma that exists with being recorded at the moment.
What problems is the product solving and how is that benefiting you?
My ability to share and analyze calls has up-leveled my pitch game 10 fold. I can quickly share a call with a colleague or manager to get immediate feedback on, or I can analyze my own call to get an understanding of what I can improve on and what I did well.
My first reaction was that 'this is big brother' and after a weeks worth of use, I realized this was a valuable development tool.
My first reaction was that 'this is big brother' and after a weeks worth of use, I realized this was a valuable development tool.
Recommendations to others considering the product:
Necessary sales coaching tool, that makes an immediate impact.
Best thing we added to our Sales Stack
What do you like best about the product?
being able to listen in real-time, being able to leave comments and being able to build a database of calls for new hires. This has cut ramp time with onboarding.
What do you dislike about the product?
I don't use it enough. Need more time..
What problems is the product solving and how is that benefiting you?
That talk ration is beyond important-we went to work on this as a team. Being able to coach in realtime and having the flexibility to listen to calls on the go.
I love Gong!
What do you like best about the product?
Being a sales leader, having insight into what your reps are saying on calls without having to be there live is invaluable. Using this tool as a coaching platform is amazing!
What do you dislike about the product?
I wish there was a salesforce integration!
What problems is the product solving and how is that benefiting you?
Solving problems surrounding consistency on process and how reps are running calls. I’ve realized that even I have filler words :)
Recommendations to others considering the product:
Get it!
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