Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Full scale analysis has shortened my sales cycle after a few months of use.
What do you like best about the product?
Being able to analyze the conversation and compare it to how customers act when they're motivated to buy. Additionally, the follow up questions. It allows me to focus on the conversation instead of transcribing while trying to listen on what they need in a follow up. I also love that we can easily share a copy of the recording that is easy to use on the client side.
What do you dislike about the product?
A longer period to keep you logged in. It's frustrating to log in every time while I'm working across different platforms, and having to log in again.
What problems is the product solving and how is that benefiting you?
Understanding clients' conversations and honing in on what's most important to them. Understanding the value of interactiveness has been super helpful in shortening the sales cycle and improving productivity by having less meetings. Additionally the amount of data given once the call is recorded allows us to quickly take stock of follow ups, and run a more organized sales cycle.
Recommendations to others considering the product:
Higly valuable for any sales organization. The data you need to truly understand your client base, and how to formulate future successful meetings in your vertical.
BDR - sales
What do you like best about the product?
Transcripts and coaching on calls helps with notes and development
What do you dislike about the product?
The transcripts aren't always too accurate and the search functionality for calls is clunky
What problems is the product solving and how is that benefiting you?
Its helping a lot with notes after call because you can go back without re listening
Review
What do you like best about the product?
I think that it's cool that you can see all the analytics and that Gong is able to actually give you feedback and things to work on specific to the calls it records
What do you dislike about the product?
I don't like that the bugs sometimes make it hard to receive feedback
What problems is the product solving and how is that benefiting you?
It just helps me realize ways that I can improve my calls in the future which is super beneficial
Recommendations to others considering the product:
Take into consideration that there are a lot of helpful tools that you are able to use to best analyze the call and use for coaching. I think that it is super beneficial to use, especially to companies who are looking to boost customer service as well as see how the calls are handled.
Never wonder how your doing again
What do you like best about the product?
I love how you I search Key words to find patterns in my pitch, or locate parts of my pitch easier. It also helps when I'm trying coach other reps on how to improve
What do you dislike about the product?
There is not much that I don't like about gong, it's great.
What problems is the product solving and how is that benefiting you?
I notice patterns I have that I want to improve on.
Recommendations to others considering the product:
Do it, Gong provides all the tools you need to coach your employees and improve your sales team.
Gong power user
What do you like best about the product?
Reviewing calls from other offices to hear different messaging and success stories.
What do you dislike about the product?
The search functionality for finding recorded calls
What problems is the product solving and how is that benefiting you?
Finding a singular message across sales and marketing
Recommendations to others considering the product:
Leverage their customer service if you hit a snag. Their response time is great!
Best tool ever!
What do you like best about the product?
listening to my calls and gathering better notes to follow-up with my prospects and customers.
What do you dislike about the product?
the call recording sound that comes on during the beginning is annoying
What problems is the product solving and how is that benefiting you?
better notes = better value to my customers
Great tool for sales and success alike
What do you like best about the product?
I love the category options at the bottom of the call screen when you are listening back to your call, it really allows you to jump around and get the info you need, or listen to the specific section that is needed. I also really love the call notes functionality. I just learned about this and I really love this vs. using notepad on my computer.
What do you dislike about the product?
I dont think its super intuitive to find individuals calls but perhaps that is by design. The search functionality is a little daunting.
What problems is the product solving and how is that benefiting you?
For me personally in success it is nice to be able to hear back what the individual was sold and also reference what I had promised the customer I would get done.
Recommendations to others considering the product:
I think this is a great tool for sales and success, and just as an intelligence tool in general. I dont use it for sales coaching currently but I can definitely see how that would be beneficial to sales teams.
Highly recommended and effective for cross functional teams
What do you like best about the product?
The ability to review conversations and understand previous conversations with different team members
What do you dislike about the product?
Gong can sometimes come into conversations late which can be quite awkward mid sentence.
What problems is the product solving and how is that benefiting you?
We are trying to solve the issues of better transparency between teams. We haven’t done horrible in the past but gong allows us to be better. This has had a huge benefit around renewal conversations. Nothing gets lost in translation anymore and we all have more effective ways of communicating.
Use it almost everyday
What do you like best about the product?
fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .
fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .
fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .
What do you dislike about the product?
re-login requests are too often.
Am asked too frequently to login again.
Am asked too frequently to login again.
What problems is the product solving and how is that benefiting you?
summarise and review calls.
and mostly follow up on what happened previously with a customer
and mostly follow up on what happened previously with a customer
Recommendations to others considering the product:
Life changer.
Can share that it changed how I work and added a lot of value to my process
Can share that it changed how I work and added a lot of value to my process
Great and easy to use product
What do you like best about the product?
I like that it will pull out themes from your calls and tell you what is talked about most with your customers.
What do you dislike about the product?
Hard to find immediate value with a smaller team.
What problems is the product solving and how is that benefiting you?
Figuring out what is the biggest objection brought up by prospects.
Recommendations to others considering the product:
Make sure you use all of the features you pay for so you take advantage. We didn't do that and we should have.
showing 3,381 - 3,390