Gong
Gong.ioExternal reviews
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Amazing way to capture a call, and transcribe nearly perfect notes!
What do you like best about the product?
I absolutely love the Call Notes, being able to go back and find a certain word or phrase is so helpful. The days of typing notes during a call and having my lead hear my keyboard clicks are over! Also that my team can go in and listen to my calls prior to their own has been so beneficial to our company.
What do you dislike about the product?
The ONLY thing I dislike is the disclaimer in the beginning of the call. It can be a little awkward when you are mid "Hello" and the voice starts saying "This is a recorded call...."
What problems is the product solving and how is that benefiting you?
Gong has impacted my work by allowing my supervisors to listen to my calls and give me exceptional feedback and that they can help me with follow up by listening to the exact questions asked instead of my interpretation from my note-taking.
Recommendations to others considering the product:
I highly recommend Gong to any sales or product team. Being able to record calls and notes for new prospects, customer interviews, and more is priceless.
Gong is a great way to help sales professionals' development
What do you like best about the product?
Gong does the hard work for you, dissecting calls using AI and quickly highlighting the most important parts of the call. Managers can spend less time reviewing calls with tools like trackers and topics.
What do you dislike about the product?
Nothing is better than actually sitting in calls and listening to the whole sales process, but gong allows managers to scale their time
What problems is the product solving and how is that benefiting you?
Before Gong we didn't have a scalable way to track sales reps' performance against our training objectives
Gong has helped me grow!
What do you like best about the product?
After each call I have I like the reassurance that if I missed anything from a meeting I can look back and review it.
What do you dislike about the product?
Pretty good things from gong only, happy customer.
What problems is the product solving and how is that benefiting you?
I can go back to my conversation and annalize my calls and responses to improve my talk track in calls or meetings.
Recommendations to others considering the product:
If you want a tool that helps you grow, this one is the one for you!
Gong - essential tool for software companies
What do you like best about the product?
Gong is a easy to use, powerful tool to review conference calls with customers, partners and employees. The identification of topics to easily find critical information is essential to save time and increase productivity.
What do you dislike about the product?
It would be nice to add the chat to the service, that would be a great improvement.
What problems is the product solving and how is that benefiting you?
Problems vary - 1. account review / confirmation of key topics discussed, commitments, or other statements of reference. 2. When transitioning business from one employee to another, using gong allows us to ensure nothing is lost in translation. 3. Call recordings are very important to ensure people don't change their mind, keeps everyone on the same page and documented.
Recommendations to others considering the product:
Highly recommended, business would suffer without it.
Important Tool for Sales
What do you like best about the product?
I really appreciate that Gong analyzes my calls to pull out the important pieces of data that we need to know about for our business.
What do you dislike about the product?
I love Gong and typically like using it on my mobile device.
What problems is the product solving and how is that benefiting you?
Ensuring we are capturing everything from our interactions with clients. Notes are important to make but they lack the context of the conversation. Gong is also a very important tool for training new reps or getting more information about past interactions with clients/prospects.
Recommendations to others considering the product:
Try it out! There is no risk of trying and you will likely find it is an important part of your business!
Seamless call recording and insights
What do you like best about the product?
Gong allows you to effortlessly record all calls and also shows a visual analysis of the call. This makes it very easy to go back and find what was said in the calls.
What do you dislike about the product?
I do not have any specific dislikes other than that my company also uses a VOIP service to record phone calls and we have not integrated gong with these calls. We are currently only using it for screen share meetings.
What problems is the product solving and how is that benefiting you?
Gong helps with quality control and also call improvement training. I think we could maximize the value more and could use tips from gong as to how other similar companies do this.
Gong is a fantastic product for reviewing calls.
What do you like best about the product?
I like being able to go back and see certain talk points in my calls with potential prospects.
What do you dislike about the product?
I would say the user interffce can be a bit overwhelming at times.
What problems is the product solving and how is that benefiting you?
Being able to collaborate with my teammates and work at closing deals together. Seeing what steps they are at in the process, and using that to my advantage.
Recommendations to others considering the product:
Use it for reviewing and taking notes of your sales calls. It is very helpful for future calls, and knowing how to improve.
Amazing sales tool
What do you like best about the product?
Gong provides me with the best sales coaching insights and a wealth of valuable intel about various topics like competitors, pricing, objections, etc. Gone are the days that I have to read and re-read my notes to remember that one really crucial piece of information from a prospect. It's helped me dramatically improve my followup and make sure I tailor my sales process to the specific challenges of my prospect.
What do you dislike about the product?
It can be a little difficult to search for past calls/engagements. The search bar is sensitive to spelling.
What problems is the product solving and how is that benefiting you?
tracking conversations, running tighter sales cycles, and identifying common traits across prospects
Great tool for Sales
What do you like best about the product?
I love the ease of use and how it ties directly in to Salesforce now. Using the APP is awesome. I listen in my car on the drive to and from the office.
What do you dislike about the product?
There seems to be some foggy recordings from time to time but it is rare
What problems is the product solving and how is that benefiting you?
Its a great tool to use to coach and sales alot of time as you can sum up notes from the transcript after vs pen and paper. Time saver
Recommendations to others considering the product:
jump in 2 feet. Easy to get going
Gong is great for personal development and transparency
What do you like best about the product?
I like that I can listen to my calls and find room for where I need improvement. In addition, I can listen to colleagues calls to and us this for personal development as well. I can check in to past calls I've had to get a fresh take on an old conversation or I can read transcripts of the call in case I missed something.
What do you dislike about the product?
Although transparency is GREAT, gong shares my calls with my colleagues as well. So it really helps to build the confidence muscle of hearing your own voice and having others listen in as well. This is a positive but in some cases can be a nerve wracking.
What problems is the product solving and how is that benefiting you?
Talk to Listen ratios have improved considerably. I am understanding prospects challenges in a much simpler way from building my listening muscle. Also seeing what resonates with certain prospects.
We also use gong for internal calls and meetings. It's great to go back and listen to what needs to be worked on as a company and be able to decipher snippets out of a 2 hour meeting.
We also use gong for internal calls and meetings. It's great to go back and listen to what needs to be worked on as a company and be able to decipher snippets out of a 2 hour meeting.
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