Gong
Gong.ioExternal reviews
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Gong makes everything easier, with a few catches
What do you like best about the product?
Love the ease of use and feedback I get instantly after each call. It helps me keep track of deals and what I've said to a customer. Helps me stay organized and on top of what I'm in the middle of. Gong's very accurate for the most part and as much as I don't like hearing the sound of my own voice, there it is to remind me of my calls, where I need to improve, and what I'm doing well. I love getting an e-mail summary of what's happened and tips and tricks on what to do to improve my scores and help me sell. Definitely something I'd recommend to others looking for coaching or other tricks to get ahead.
What do you dislike about the product?
Sometimes the transcript isn't perfect - but nobody is, after all. It's not my favorite thing to hear my voice played back at me, but that's more of a me issue than a product issue.
What problems is the product solving and how is that benefiting you?
Gong has helped me with taking notes on my calls and keeping up to date with what I owe my customers - a lot easier than remembering it all or trying to talk and type at the same time. Makes 1:1s with my manager easier as they're able to see what I'm doing and where I'm succeeding, and where I'm struggling, and what coaching might benefit me. Helps me think more about what I'm saying and how I'm saying it.
Recommendations to others considering the product:
Keep in mind it's not perfect, but it's definitely in a good place. Room for improvement, but it might tell you the same thing.
Couldn't operate the business without it!
What do you like best about the product?
The deal planning and insights with the conversation intelligence
What do you dislike about the product?
The backend setup can be clunky at times for permissions and saved searches
What problems is the product solving and how is that benefiting you?
Lack of time to coach, insights in drivers in won and lost deals, accountability on deals, and ability to test when to bring up topics in conversations to yield more wins
Recommendations to others considering the product:
Their support is phenomenal - use them! They have a ton of features that are great. The best way we found ot use it is to pick a focus area each week
A really really tool!
What do you like best about the product?
The fact that I can see the topics of the conversation
What do you dislike about the product?
The fact that there is not a topic translation in french
What problems is the product solving and how is that benefiting you?
Sales conversations issues with my manager
Recommendations to others considering the product:
Really good tools for sales team (listening to call, sections of topics, online training and so on)
Painless and so Helpful!
What do you like best about the product?
Everything just works without any intervention. Being able to send someone to a specific point in a call or search calls by keywords is invaluable!
What do you dislike about the product?
I don't love the announcement that interrupts the already-awkward beginning of every call. I've started to get more used to it and try to use it as an icebreaker instead, but it would be wonderful to have the option to remove or mute that. Especially since the "Gong Recorder" shows up as a participant in the meeting, so it's easy to still communicate the fact that we're recording, but on our own time in the flow of a conversation.
What problems is the product solving and how is that benefiting you?
Better cross-department sharing of customer feedback. It provides a great way to search for customer insights based on keywords which otherwise might get lost in translation.
Gong is the Best!
What do you like best about the product?
Allows me to be reflective for my calls.
What do you dislike about the product?
product Could be tailored to type of call
What problems is the product solving and how is that benefiting you?
Gong has helped me become a better sales person. The metrics it tracks allow me to continue good habits and cut out bad ones. I am constantly looking at my own, and colleagues Gong calls to become a better sales person
Gong is great!
What do you like best about the product?
I can easily find the calls I need to access, every call is automatically recorded and logged, and I can easily share those calls with customers.
What do you dislike about the product?
Can't really think of dislikes to be honest
What problems is the product solving and how is that benefiting you?
recording every call, getting insights, and getting better through call stats
Recommendations to others considering the product:
Get on a demo with the Gong team and try it for yourself!
Gong makes coaching easy!
What do you like best about the product?
The ability to stay organized and listen to the right calls is an understatement! Through filters, the user is able to distinguish which calls should be listened to, to best help the team achieve better results.
What do you dislike about the product?
So far, I am in favor of all features on Gong. Sometimes it does take a while for calls to get uploaded to Gong. Other than that, I have no issues.
What problems is the product solving and how is that benefiting you?
The biggest problem being solved with Gong is the ability to scale out gray language and get better at objection handling.
LOVE Gong
What do you like best about the product?
Being able to search for specific words on my calls in case i forgot specifics. this way i don't have to listen through the whole call to find exactly the part I'm looking for
What do you dislike about the product?
lately the recorder hasn't been joining in on my calls until mid-way through.
What problems is the product solving and how is that benefiting you?
Having the ability to have proper and exact follow-up
practice makes perfect
What do you like best about the product?
The ease of use and interface is fantastic. The features from tagging co-workers, to scoring your own calls, searching keywords and so much more really allows us to have the right tools to be efficient with practicing to improve.
What do you dislike about the product?
At times the calls do not upload to Gong right away if you need to listen and tag something right after the call happened is helpful.
What problems is the product solving and how is that benefiting you?
I am improving my performance with Gong every time I use it and listen to my calls to break them down. Having a place to note everything, to search for keywords and to score.
I've had colleagues use my calls in training so we're all helping each other in this ecosystem.
I've had colleagues use my calls in training so we're all helping each other in this ecosystem.
My best Sales tool
What do you like best about the product?
Gong is an excellent resource for our team. Being able to go back to listen to hear what was said but also the tone it was said in. The analytics and stats against my teammates. And sending snippets to my manager and other people to share what works and what doesn't.
What do you dislike about the product?
Gong continues to get better and I do not have anything negative or constructive to say yet.
What problems is the product solving and how is that benefiting you?
Gong allows the team to examine what is working for sales wins and trends for deals that go elsewhere or no decision. We can keep track with what gets discussed when and its huge!
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