Gong
Gong.ioExternal reviews
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Gong has been eye opening for our organization and has helped our sales staff analyze calls!
What do you like best about the product?
I like the ability to track my keywords i am using throughout my calls as well as seeing my talk time. Talk time helps me determine how interested my customers are and how many questions I am having answered to better understand my prospects needs. It has also been beneficial to be able to listen o my co-workers calls to learn more about how they are selling and handling prospects.
What do you dislike about the product?
As of now I don't have many complaints about Gong.
What problems is the product solving and how is that benefiting you?
We are solving how we sell to our prospects and getting a detailed look at data that can make or break our sales. It has been valuable insight to know what works and doesn't work in selling our tool. I personaly realized I was talking most of the time throuhgout my demos which we found as an organization was not helping with sales. After analyzing the data we realized we had a much higher conversion rate when our sales reps talked only 80% of the time instead of 80+. I think we would never have known about this without gong. It has also given my manager a quick and easy way to analyze our calls and give feedback in a way that is easy to comprehend and review. I think we will keeo using gong at our organization and keeo improving the way we sell our product throught analyzing gong data.
Recommendations to others considering the product:
Get it now if you want to increase the data you have on your employees
Gong is a great tool for sales
What do you like best about the product?
I like the feature that breaks down the topics of the call so I can fast forward without having to listen to the entire recording
What do you dislike about the product?
I have not found too many things thus far that I don't like, but have only been using it for about 6 months
What problems is the product solving and how is that benefiting you?
Call reviews are much easier - can go back and re-listen if I didn't understand or need to include others into the conversation to get up to speed
Gong- The Greatest tool of the New Age Sales person
What do you like best about the product?
I love that you can easily scrub through a call to get what you need.
What do you dislike about the product?
Sometimes I have found that some calls are not recorded.
What problems is the product solving and how is that benefiting you?
Sometimes I need to go back and listen to a conversation to see what was said on both sides.
great tool for mastering your craft from the best.
What do you like best about the product?
The search capability. It is easy to search keywords that I am looking for.
What do you dislike about the product?
There is not really a way to fast forward except jumping ahead.
What problems is the product solving and how is that benefiting you?
Learning my job, listening to others in my role that are crushing goal every month has been huge in cutting down my ramp time.
Recommendations to others considering the product:
Great training tool!!
great overall platform
What do you like best about the product?
being able to hear my calls is the most useful feature of gong.. allows me to verify my accuracy
What do you dislike about the product?
the transcripts from gong arent always the most accurate.
What problems is the product solving and how is that benefiting you?
not remembering my calls and what clients say has helped me out a ton. being able to go back and verify what people have been saying or have not said and keep me from getting happy ears. also helps me verify timeline and purchasing power of the people im on the phone with.
Recommendations to others considering the product:
Gong overall serves a simple but useful purpose. I strongly suggest getting it if you want to be able to hold users accountable to their calls and provide better coaching.
Great collaboration and training tool
What do you like best about the product?
Love that you can easily tag in your manager or others on your team to learn from each other and get coaching. Also great that calls are searchable so you can easily find mentions of subjects that you are researching or need to prepare for for an upcoming call.
What do you dislike about the product?
I wish there was an easier way to add calls to the schedule for calls that don't get automatically added from my Outlook calendar. It would be awesome if I could forward a calendar appointment or email to a Gong address and have it automatically add it to the schedule.
What problems is the product solving and how is that benefiting you?
Easy to review past calls to make sure notes are accurate and to prep for the next call, to make sure you can pick up where you left off. Easy to share ideas and talk tracks with others on the team, to hear those live rather than just talking through them offline.
Gong has been instrumental in coaching and feedback for our team.
What do you like best about the product?
Being able to effectively listen to calls and coach on them in real time.
What do you dislike about the product?
Sifting through the calls is still somewhat tedious. But better than other platforms offering similar services.
What problems is the product solving and how is that benefiting you?
Identifying areas where our sales teams are lacking.
Its been great to be able to go back and look at client issues, etc
What do you like best about the product?
the way the system sorts the conversation into topics
What do you dislike about the product?
my manager being able to listen when i completely bomb a call ;)
What problems is the product solving and how is that benefiting you?
forgetfulness on client issues, briefing other team members to get them up to speed
Love Gong
What do you like best about the product?
It allows me to listen to others and improve my own pitch
What do you dislike about the product?
I haven't found a dislike yet. They are great at what they do.
What problems is the product solving and how is that benefiting you?
I am continually able to improive the way that I work by listening to others.
Recommendations to others considering the product:
Do it. It is a tremendous help with sales training.
Great tool for tracking sales success
What do you like best about the product?
I like how the tool analyzes calls to give feedback on areas that we can improve. It also transcribes calls, making it easy to identify key moments during the call where follow up needs to happen, as well as reduces the need to take notes during the call so that you can focus on the customer, their needs, and how we can help. I also like how Gong called out how many times I say "cool". Because I say it wayy too much.
What do you dislike about the product?
I can't really think of anything that is very dislikeable, however it is a little awkward at the top of the call to have to announce that you'll be recording. Most have figured out a way to let them know we are recording without sounding too obtrusive,
What problems is the product solving and how is that benefiting you?
I have found that my talk ratio is way too high on certain types of calls. By using Gong, I was able to identify areas where I can pull in the prospect to contribute more to the conversation while i shut up.
Recommendations to others considering the product:
Start using Gong sooner rather than later! I was a bit of a late adopter because I was worried a bout what my prospects would think when recording calls. But when you frame it in a way that you are just trying to be more helpful to them, they are almost always more than open to letting you record. Sending the recording/transcription after the call has also been a great way to keep the prospect involved and keep our product top of mind.
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