Gong
Gong.ioExternal reviews
6,518 reviews
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Great for growing your sales skills and closing deals
What do you like best about the product?
Being able to revisit my calls and listening to prospects' nuances and subtleties I may have missed
What do you dislike about the product?
It's hard for me to use the search bar to find what I want to listen to
What problems is the product solving and how is that benefiting you?
Now I don't have to take notes mid-call and can focus more on the prospects
Great for self improvement
What do you like best about the product?
The ability to review calls for key points. As many salespeople will recognize, keeping track of a large number of accounts can make it hard to remember every conversation you have. Gong allows you to review calls to ensure that you are on track with your clients goals.
What do you dislike about the product?
Sometimes not every call is logged for each account. This makes it difficult to fill in blanks in between calls.
What problems is the product solving and how is that benefiting you?
Showing clients that you remember their key needs during every meeting
Recommendations to others considering the product:
The ability to search through calls by key word is really helpful. You can also review transcripts of all calls.
BDR, used it to review cold calls and improve conversations
What do you like best about the product?
I love how interactive you can be with your managers. Its instant feedback on exact moments in a conversation.
What do you dislike about the product?
Nothing so far, keep it up. I think it’s super intuitive.
What problems is the product solving and how is that benefiting you?
I’m solving problems everyday. Listening to my calls helps me improve on the phones and has lead to more success as a BDR.
Great at reviewing calls for client engagement
What do you like best about the product?
The ability to tag people and review specific areas of a call. Great for management to give feedback.
What do you dislike about the product?
I have found nothing that I dislike at this time.
What problems is the product solving and how is that benefiting you?
Solving the inability to review and tag specific area of my calls. The benefits of being able to pin specific areas are unsurpased. Notating is great and functionality is smooth and easy.
Gong has changed my sales life
What do you like best about the product?
going back and being able to not only listen to others calls.. But my own calls. Listening to my own mistakes makes me better.
What do you dislike about the product?
when you go back to the library - takes me to the top of the list of recent calls
What problems is the product solving and how is that benefiting you?
Listneing to my own calls - listening to my tone and how much I am speaking vs the customer.
Recommendations to others considering the product:
very easy and user friendly
I love feedback
What do you like best about the product?
the ability to see your mentors / colleagues comments in the side bar. We share these across the company and store them in our internal database for future reference for new employees.
What do you dislike about the product?
would love to know how I'm performing against my peers. perhaps a monthly snapshot of my stats vs goals
What problems is the product solving and how is that benefiting you?
not having to write down everything the prospect says. I can revisit a discovery call from months ago
Great tool for AM/Sales
What do you like best about the product?
Automatic recordings, session transcripts, easy share with customers and colleagues
What do you dislike about the product?
Nothing I really dislike - I don't like that I can't access mobile so you should tell my org to purchase a mobile license so we can record onsite meetings
What problems is the product solving and how is that benefiting you?
It's one less thing I need to worry about when servicing a large book of customers - everything is auto recorded and in an easy place to review. I also like that I can view how many calls I'm making and can use that as a productivity metric.
Solutions engineering departments need this
What do you like best about the product?
We completely automate the logging of our SE team usage and topic spans
What do you dislike about the product?
API reporting can be more flexible. With enough work anything can be derived but a little more thought could go into common API needs
What problems is the product solving and how is that benefiting you?
In addition to pushing reporting into SFDC, we’ve been able to get game changing insight into how our SE team is used.
Gong helps so much to coach reps!
What do you like best about the product?
Having calls recorded to be able to go back to in order to listen to a rep is so valuable. Helps with coaching and feedback and even sharing the call with the prospect/customer.
The commenting feature with time stamp is awesome!
The commenting feature with time stamp is awesome!
What do you dislike about the product?
There isn’t much I dislike about gong, sometimes it takes awhile to analyze a call and the mobile app could be better (issues with notifications)
What problems is the product solving and how is that benefiting you?
Coaching reps on discovery / demo. Having the ability to track calls and sales cycles through gong is great!
Gong has saved me!
What do you like best about the product?
There's been plenty of times my notes either deleted or I wanted to go back and see what a prospect said and Gong helps immensely with that. Not only just the video, but the transcript as well.
What do you dislike about the product?
Champagne problem, but the text analytics is hit or miss. The miss' are few and far between and usually it's close enough that I can use the timestamp to find the part in the video and listen back.
What problems is the product solving and how is that benefiting you?
Analyzing myself! Watching the tape to get better
Recommendations to others considering the product:
It does what it says it does and there's a lot to be said for that. I've always enjoyed it e
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