Gong
Gong.ioExternal reviews
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Great tool for sales movement analysis
What do you like best about the product?
Easy to use, great UX, provides deep insights into how my reps sell. It makes coaching fun and forces reps to be intellectually curious. I like the call transcription features as well and find it very accurate. I also find the mobile application very helpful. Building various scripts and sharing examples with other reps is also very easy. I like how resp can listen in live to a call without it being known. I also love to the notes feature. It is easy to use and makes outline calls easy so you can focus on the call and not taking notes.
What do you dislike about the product?
Nothing really, I would like a tighter integration with outreach.io so things like talk times, keywords, action items, ect...it would be nice if all that lived in outreach.
What problems is the product solving and how is that benefiting you?
Knowing how to sell our ICP. We want to understand how to talk nerd to Dev Ops engineers, but still, create a compelling reason and sense of urgency to buy. Gong is helping us understand how hard to step on the gas!
Recommendations to others considering the product:
It's a nominal investment if you use it right. Your org probably spends more on coffee in a year that the cost of gong and gong can be used to sell better!
Excellent tool if you want to be the best
What do you like best about the product?
I really like that you are able to make comments, call recordings, data analytics, seamless integration with multiple platforms! I think its also pretty cool when I get a notification from my manager when he makes a comment!
What do you dislike about the product?
I can't search phone number to locate a person on the search bar.
What problems is the product solving and how is that benefiting you?
Solving my communication issue with clients. I love that I get to listen in and self reflect and understand the issue with a certain aspects of my conversation and to improve for the next time.
Recommendations to others considering the product:
It's a good tool to be the best person you can be at your job.
Hit the gong more frequently with Gong!
What do you like best about the product?
Seamless integration and incredibly powerful, easy to access analytics. I've used other note taking/coaching VC recorder software, and I greatly prefer Gong!
What do you dislike about the product?
Sometimes the "Gong recorder announcement" can be overwhelmingly loud.
What problems is the product solving and how is that benefiting you?
Solving the problem of taking quality notes while actively listening. I've got a slow pen and a loud keyboard, neither ideal during a client VC. Gong has helped me to stay organized, focus on the conversation at hand, and easily access my notes. Gong also provided valuable feedback on ways that I can improve- % of time I'm speaking, questions asked, next steps, etc.
Recommendations to others considering the product:
Give it a shot, you won't be disappointed.
Super helpful for my sales
What do you like best about the product?
It's impossible to remember all the details from every call, which often times the little details can really matter. I go back and listen to my recorded calls on Gong all the time to pick up things I may have missed. It's also great for me to send snippets of the meeting to my engineer or manager so they can hear talking points from previous meetings and help me work through objections and questions. Hearing how prospects frame or structure a question can be super important. Lastly, as a new hire, it's so so helpful to be able to go in and listen to my colleague's calls and learn from them, without having to bug them to invite me to their meetings. I love this tool!
What do you dislike about the product?
I wish there's a way to pin-point exactly where you want to listen to a snippet of the call. If someone is rambling on for ~5 minutes, there's no way to play-back from half-way through so you have to go back to the beginning of the 5-minute rant to re-listen to all of it. I wish it had a 15 second "fast forward" like you can do on a podcast.
What problems is the product solving and how is that benefiting you?
Gong helps me be far more thorough with my deals. It amplifies my 'active listening' skills ... or maybe it's just cheating a bit through the recording. :)
I love Gong!
What do you like best about the product?
Gong has all the features needed to successfully track your own calls, learn from your own experience, send snippets of your call to your superiors so they can train you further, AND listen to your colleague's calls to learn from their experience. When your calls last a long time and hold multiple topics, Gong segments them out per topic where you can quickly jump around the call and find exactly what you need to listen to.
What do you dislike about the product?
I didn't like it when I received an email every time I had a call (I was receiving about 70 emails a day) but I was able to quickly change that in my settings to only receive a weekly review email!
What problems is the product solving and how is that benefiting you?
I'm solving all of my own personal ticks and quirks. I was able to see that I was talking too much, not pausing long enough, cutting people off, etc. by relistening to my calls. I was able to make a mental note after hearing myself doing it for my next calls.
Recommendations to others considering the product:
Take time to learn how to use it that way you can utilize it to its full potential!
How do you not already have this?
What do you like best about the product?
Gong has changed the game for us. Transparency and training.
What do you dislike about the product?
More analytics would be great. The AI features are over sold.
What problems is the product solving and how is that benefiting you?
Training, coaching, and sharing best practices.
Game Changing
What do you like best about the product?
A) helped me improve my discovery skills, b) helped me to track customer information more effectively to provide more tailored demo
C) stats driven so there’s always easy ways to track where I can improve
C) stats driven so there’s always easy ways to track where I can improve
What do you dislike about the product?
Nothing at all. Solution is clean. Mobile app is a bit clunky but it’s not necessary a deal breaker
What problems is the product solving and how is that benefiting you?
Improve my discovery as a newer software sales rep.
I also use it to track all customer questions to ensure I capture everything before the next call.
Use it to also ping product when a customer makes suggestions
I also use it to track all customer questions to ensure I capture everything before the next call.
Use it to also ping product when a customer makes suggestions
SDR for 15 years
What do you like best about the product?
Sales development representatives are tasked with meeting the demands of a new kind of buyer that primarily lives online, buys faster and spends more on cloud services than ever before. When we finally get someone on a call we cant blow it. we need to take every op to improve.
leveraging Gong will help with this.
that its pretty much plug and play ready.
Gong records the call without having to add them to the meeting.
I like the fact that I can go back to the transcripts if I missed something.
The fact that we can share the call is great.
leveraging Gong will help with this.
that its pretty much plug and play ready.
Gong records the call without having to add them to the meeting.
I like the fact that I can go back to the transcripts if I missed something.
The fact that we can share the call is great.
What do you dislike about the product?
There hasn't been anything that I dont like about Gong.
Wait... what is there was a way Gong could automatically add the transcript and analytics to SFDC. that would be super cool.
The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don’t respond to slimy, pushy or aggressive tactics.
The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.
This is a hard job and tools like Gong really help.
Wait... what is there was a way Gong could automatically add the transcript and analytics to SFDC. that would be super cool.
The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don’t respond to slimy, pushy or aggressive tactics.
The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.
This is a hard job and tools like Gong really help.
What problems is the product solving and how is that benefiting you?
As a SDR I relay on my notes. As you know keeping a paper trail and call log is important esp if we want to be paid on the deal for sourcing the lead. Being able to add the notes from the call to SFDC is great.
The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don’t respond to slimy, pushy or aggressive tactics.
The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.
The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don’t respond to slimy, pushy or aggressive tactics.
The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.
Recommendations to others considering the product:
I dont have any other recommendation for you all to consider.
This is pretty much the best product out there.
This is pretty much the best product out there.
The most impactful tool I use
What do you like best about the product?
Automated stats on your performance and talk track vs "industry standard". It makes you really aware of your level of performance and bad habits that you may not have picked up on. It also reduces the number of notes I need to take on a call, as gong will identify keywords and themes discussed.
Also amazing for sharing calls and demo recordings with customers.
Also amazing for sharing calls and demo recordings with customers.
What do you dislike about the product?
The "GONNNG This call may be recorded" it a little intense, would be great if you could have a localized version.
What problems is the product solving and how is that benefiting you?
Onboarding new hires, coaching teammates and self coaching, sharing recordings with customers
A Must Have For Referencing Phone Conversations
What do you like best about the product?
The user interface and ability to dial into a conversation just by searching keywords from either the caller or person answering the call. This system makes it really easy to pinpoint parts of a call quickly and efficiently.
What do you dislike about the product?
The website times out after not visiting the page for a few hours. However, I'd say that ranks pretty low on the list of potential complaints.
What problems is the product solving and how is that benefiting you?
Efficiently getting into calls and pinpointing the interest items and being able to use this data while saving time.
Recommendations to others considering the product:
When using Gong be sure to ask a couple of team members what their workflow might be like. Gong makes it easy to find what you're looking for and share it.
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