Gong
Gong.ioExternal reviews
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Gong is great for Customer Success!
What do you like best about the product?
Gong joins my calls automatically, records and transcribes with impressive accuracy, and then provides reminders to review my calls via email. The best part is that it is easy to review my calls for things that I can't remember or if my notes don't make sense to me later. I love looking at my stats and am working on making some improvements to my speaking (less likes and ums). I didn't realize how much I needed a feature like this!
What do you dislike about the product?
I would love an integration with note-taking software so that I can integrate my notes to the timeline along with calls and emails.
What problems is the product solving and how is that benefiting you?
It's easy to record calls without having to remember to do it manually, I can review calls much more easily than with the native Zoom recording, the stats tell me how I can improve, I get a list of follow-ups that I can check agains my notes, I probably don't even need to take notes so I can listen to my customers better, and I can go back to find out what someone actually said.
Recommendations to others considering the product:
When I first heard of Gong I was nervous because I didn't want someone telling me how to talk with my customers. Now that I'm using it I find it insightful in an objective way that only software can be. Now I wouldn't want to be without it!
Customer Success Coaching Tool Extraordinaire!
What do you like best about the product?
Stats! I love reviewing stats with my direct reports. Depending on the call/meeting type (launch vs webinar vs QBR, etc.) we review all of the juicy tidbits like how often and how many questions they're asking, are we spending a little too much time on 'small talk', and how can we improve our 'patience' by talking less and not interrupting our customers. The team now shares stats with each other and is studying who does what best in order to improve as an overall team. Can't get enough.
What do you dislike about the product?
Perhaps Gong is able to do this and I just don't know yet, but I would like to organize the calls based on type of meeting so a call like a webinar doesn't heavily impact their stats. For example, during a webinar I expect the CSMs to do nearly all of the talking except for Q&A at the end, which then places them outside of the recommended range for some topics like monologue and interactivity.
What problems is the product solving and how is that benefiting you?
Coaching, coaching, coaching! I did not have time to listen to calls often before we implemented Gong, but now I can listen to them whenever.
I love this tool
What do you like best about the product?
Gong, makes everything easier - its easier to follow up with a client - send them the call recording and some notes, its easier to ask for advice on situations - send a manager or coach your call, its easier to work with solutions - send them the discovery call so they are completely up to date, its easier to onboard new people - send them calls to help them learn.
What do you dislike about the product?
There is actually nothing I dislike on this tool.
What problems is the product solving and how is that benefiting you?
Saves times and helps us scale the team really fast. Its a great learning resource for new hires
Gong is an invaluable selling tool
What do you like best about the product?
I love everything - the ability to replay calls is probably my favorite piece - I also love being able to see how my metrics align with best practices, being able to skip around to different areas of call, ability to watch at 1-2x range of speeds, being able to hear cross-business partner calls w/ the same client. Ability to share link with prospects to share with anyone on their team who missed a meeting.
What do you dislike about the product?
Nothing comes to mind - I suppose the transcript of call is generally not 100% accurate. And it'd be nice to know who opened a link to a recorded call (vs just being informed the link was opened) as well as details on how much/which parts they actually watched.
What problems is the product solving and how is that benefiting you?
improved call quality
Helpful & Reliable!
What do you like best about the product?
The recording software is great and incredibly reliable. The call transcripts come in handy as well! All in all I think it is a great software.
What do you dislike about the product?
Not much I don't like about it! There was a glitch not long ago where the recording services was down but other than that it has been nothing but reliable.
What problems is the product solving and how is that benefiting you?
I like that it analyzes the sales calls that I have and they give their advice and insights.
Making Follow Up Emails Easier
What do you like best about the product?
The best thing about gong is being able to see topics covered in the recordings. After each call, I send a follow up of items discussed or pending topics to our customers. Instead of having to scribble down notes during a call, I can trust that the recording will have everything I need so I can focus on the current call with the customer.
What do you dislike about the product?
There is not much I dislike at all. One area of improvement could be the transcripts as words can be off but I do understand its difficult to be exact.
What problems is the product solving and how is that benefiting you?
Having accurate detailed notes for each call now that everything is recorded. I can focus more on my meetings and follow-ups without having to worry about taking notes.
Great call coaching resource
What do you like best about the product?
The ability to capture your screen, navigate through calls effortlessly, review all your calls, team calls & the whole organisation calls. Its a great call coaching tool, especially when you can listen and view calls straight from your smartphone.
What do you dislike about the product?
The transcripts need a bit of work capturing the correct wording, but I'm assuming this is because of my Aussie accent.
What problems is the product solving and how is that benefiting you?
Being able to view calls & screen movements of my peers is a major benefit, it shows what others are doing and saying. This allows me to utilize the information on my future calls.
Amazing Gong to the resue
What do you like best about the product?
Color call track is fantastic for analyzing how long you have been speaking vs. your customer.
What do you dislike about the product?
Upload time. It would be nice to have a quicker turn around time when it comes to calls being uploaded
What problems is the product solving and how is that benefiting you?
Where am i directing my call track and how well are my open ended questions?
Great tool for note taking after calls!
What do you like best about the product?
Breakdown of talk time and subject matter into different parts of the sales cycle.
What do you dislike about the product?
Transcription feature could use refinement.
What problems is the product solving and how is that benefiting you?
Peer review of calls as well as insight into how other roles operate.
Gong is Great
What do you like best about the product?
As an AE, Gong makes my job much easier. The analytic tools easily tell me what I can improve on in my demo and also lets me know the areas I am doing great in. I am able to easily send recordings to prospects, put trackers into place to see how much we talk about a specific topic and easily analyze my own performance. My manager and I use Gong as a coaching and feedback tool as well.
What do you dislike about the product?
Nothing really. The UI is easy to navigate and the support team is helpful. I did lose a meeting once, but I am 99% sure it was user error.
What problems is the product solving and how is that benefiting you?
Finding areas of improvement in my calls/demos, sending demo recordings to prospects. I am able to shorten my sales cycle and have more info and data around my prospects.
Recommendations to others considering the product:
Do it! You will not be disappointed.
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