Gong
Gong.ioExternal reviews
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Gong is amazing for people who are into a feedback culture
What do you like best about the product?
The transcript, the stats, and the data with how I can improve whether its interactivity, call time, talk ratio. I enjoy everything about gong. What an amazing product
What do you dislike about the product?
Sometimes it's annoying to have to keep logging in with my single sign on. I see why they do that but its still annoying.
What problems is the product solving and how is that benefiting you?
Becoming a better speaker, talking less, listening better, and eliminating filler words.
Recommendations to others considering the product:
Awesome product take the plunge!
Gong is my new Spotify!
What do you like best about the product?
First, I do love the chance to learn while driving, by listening to my peers' calls and demos via mobile app while I'm in my car, especially during pretty long trips (and I do a lot). Gong allows me to never stop learning, even during long and boring driving time! Actually, Gong has become my new Spotify.
Secondly, I can improve my performances thanks to analytics, especially in terms of talk ratio, question rate, patience, and many other indicators.
Lastly, Gong is allowing me to be 100% concentrated on my client. I don't have to take notes as I was used to doing before and for me, that is a huge advantage, especially during long discovery calls with my prospective clients.
Secondly, I can improve my performances thanks to analytics, especially in terms of talk ratio, question rate, patience, and many other indicators.
Lastly, Gong is allowing me to be 100% concentrated on my client. I don't have to take notes as I was used to doing before and for me, that is a huge advantage, especially during long discovery calls with my prospective clients.
What do you dislike about the product?
To be frank, nothing at the moment actually, but it seems like I have to use at least 40 characters here.
What problems is the product solving and how is that benefiting you?
The big benefit is that thanks to Gong I am improving in my job, controlling my talk ratio, asking more questions, being more patient, and above all, being always fully concentrated on my client needs without the need to be distracted while taking notes as I know that everything will be there immediately after the session, with audio, video and transcript versions + analytics!
Another great thing is that my clients, especially after demos, appreciate a lot to get access to the recordings for their internal review and knowledge sharing.
Another great thing is that my clients, especially after demos, appreciate a lot to get access to the recordings for their internal review and knowledge sharing.
Recommendations to others considering the product:
Enjoy it :)
Gong is the best investment you can make in yourself!
What do you like best about the product?
I have been in sales for 6+ years, and have only been using Gong the last year of that. Over my sales tenure, I can confidently say Gong has immensely improved my sales skills by identifying gaps, recording my calls to capture what was said, and training our new hire AE's. Gong continues to blow my mind in what it can do for our sales organization.
What do you dislike about the product?
I cannot think off the top of my head what I dislike about this product. It has helped me save time and make more money.
What problems is the product solving and how is that benefiting you?
Without Gong, I often times had challenges in remembering everything that was captured during the call. Gong records and transcripts what was said, and then provides value nuggets such as:
- Talk ratio
- Best practices
- Question rate
- Phrases / topics of interest
I also enjoy how my Manager can listen to my calls whenever they would like to, as well as new hire AE's can also reference the recorded calls for training and continuous learning purposes.
- Talk ratio
- Best practices
- Question rate
- Phrases / topics of interest
I also enjoy how my Manager can listen to my calls whenever they would like to, as well as new hire AE's can also reference the recorded calls for training and continuous learning purposes.
A Must Have For Any Sales, Sales Development, or Distributed Organization
What do you like best about the product?
Coaching, Self Driven Insights, and the ability to coach remotely. Gone are the days of call splitters and coaching from afar can be difficult, if not impossible. On-boarding and showing a full-sales cycle changes from an exercise that takes weeks to get the "right" meetings and moves to less than a day of best practice meetings. Best of all, the teams self-assess and get a few real-time insights into their own calls.
What do you dislike about the product?
Compliance is the only "downside" and something to be addressed at the organization level.
What problems is the product solving and how is that benefiting you?
1) Onboarding simplification - we have our "best" calls and demos in a library, rather than new hires shadowing the first available calls
2) SDR/BDR coaching and feedback
3) Objection handling best practices
4) Market research - how often do your competitors come up? Does your product marketing team focus in the right areas?
2) SDR/BDR coaching and feedback
3) Objection handling best practices
4) Market research - how often do your competitors come up? Does your product marketing team focus in the right areas?
Recommendations to others considering the product:
Ensure you are ok with compliance laws and understand the various methods Gong offers to solve these.
Gong is the best way to increase your phone etiquette
What do you like best about the product?
The Metrics and Stats function is imperative for being the best customer success manager you could be. Having everything from patience, topics, and question rate has been helpful to my future calls with my accounts.
What do you dislike about the product?
Nothing to report. Any additional Interaction topics would be helpful just to grow my skill set and better serve my accounts.
What problems is the product solving and how is that benefiting you?
My phone etiquette. Having a system tell you the average interactions of your phone calls is imperative for being the best customer success manager you could be
Gong is great
What do you like best about the product?
the ability to watch calls you missed due to travel, the ability to watch calls in faster speeds and fast forward/jump around
What do you dislike about the product?
nothing really, i like gong and would recommend it
What problems is the product solving and how is that benefiting you?
making sure I don't miss anything with customer calls I cannot always attend. it is an easy way to keep up and be able to hear all convos even if you cannot be on the call at the scheduled time
Recommendations to others considering the product:
get it
Best sales software
What do you like best about the product?
Gong is the best sales software I've ever used. It's very helpful for improving performance, sending recordings internally and externally, and staying on target with your sales process.
What do you dislike about the product?
There isn't anything I don't like about gong.
What problems is the product solving and how is that benefiting you?
One of the best things I've been able to do with Gong is have a clear record of each step in a sales process. This makes a massive difference for accountability as I work with prospects.
Great software for quality control and collaboration!
What do you like best about the product?
I love how easy it is to download video recordings, share them with my team or clients with a few clicks. It's also great to see a transcript with timestamps so I can quickly find a topic of discussion.
What do you dislike about the product?
Nothing I can think of at this time, the software does everything I need it to.
What problems is the product solving and how is that benefiting you?
It's been great for call quality control, as well as helping onboarding across the team.
Recommendations to others considering the product:
Make sure it describes what you need and you won't be disappointed.
Gong - incredible way to analyze conversation
What do you like best about the product?
Gong allows me to analyze my sales techniques along with everyone in my entire organization, and make incremental changes that can be measured. This is incredibly useful and allows for best practices to be realized quickly and replicated across the enterprise.
What do you dislike about the product?
It takes a bit of time from when a call is made/completed until the call is available on gong to share.
What problems is the product solving and how is that benefiting you?
Minimal problems. Benefits are obvious. Ability to analyze the aggregate of the whole org and quickly identify differences that are more successful, then implement and measure success rates. This allows for not only self criticism, but also removes any 'feeling' of how calls went and moves directly into the reality of the data.
Best Revenue Intelligence Tool for Analyzing Conversations!
What do you like best about the product?
For being a tool built for one specific purpose (conversation intelligence), it is incredibly flexible. Love the integration with SFDC and the segmentation and reporting available because of that.
What do you dislike about the product?
I think the transcription accuracy still has a ways to go. People slur, speak fast, and mumble, so it's not entirely Gong's fault, but it has a direct effect on whether trackers are picked up or not.
What problems is the product solving and how is that benefiting you?
Exploiting voice of prospect - it's really informed our marketing messaging, product roadmap, and sales pitches.
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