Gong
Gong.ioExternal reviews
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Senior Customer Success Manager
What do you like best about the product?
Gone allows me to focus on the conversation with the customer instead of making sure I've gotten all of my notes taken down, it also helps me stay on top of my follow up, and helps me become better on the phones through metrics that they are surfacing
What do you dislike about the product?
Honestly, I do not have any specific negative feedback for Gong. There have been a few calls that the recorder has not automatically joined, but those have been few and far between
What problems is the product solving and how is that benefiting you?
It's incredibly helpful with follow up from calls, helping me keep track of action items, and share calls with my manager to get coaching aS WELL
Gong has changed the way I meet with customers
What do you like best about the product?
Gong provides a call recording as well as a transcript, so I can quickly go back and find any action items that were discussed on calls to make sure nothing slips through the cracks.
What do you dislike about the product?
I wish I could set a default for sharing options (i.e. share for 365 days with customers as opposed to only 5)
What problems is the product solving and how is that benefiting you?
Gong has enabled me to provide my customers with recordings of our training sessions as well as helped me ensure I have no open action items on my end.
Gong is very useful to analyze your calls and improve your communication and sales skills.
What do you like best about the product?
You can analyze it based on different categories or skills that you need to improve
What do you dislike about the product?
None. I think you have an excellent platform here.
What problems is the product solving and how is that benefiting you?
I realize that during my presentation that I do 80% of the talking and very little listening. I learn how to pause and listen to customers.
Love it !
What do you like best about the product?
The transcription feature is awesome to leverage
What do you dislike about the product?
when it doesn't work - which is rare but does happen
What problems is the product solving and how is that benefiting you?
listening more because I know it will be taking my notes for me
Recommendations to others considering the product:
n/a
Gong review
What do you like best about the product?
Love that gong keeps me on my toes with my talk time. It's easy to overtalk your lead if you are not focusing on listening more than talking and this has kept me on track.
What do you dislike about the product?
Love all the features. Find it easy to use.
What problems is the product solving and how is that benefiting you?
Gong gives us great insight into what our leads are most interested in and we have been able to direct our conversations more effectively.
Getting Voice of Prospect & Customer
What do you like best about the product?
Gong is an incredibly useful application to help you understand what hell your prospects or customers or actually saying. This is incredible insight that would be usually lost when your SDR is making cold calls or your closing team is trying to understand why the even won the deal.
What do you dislike about the product?
I wish there was a way for business process outsourcing companies able to log into multiple Gong accounts that they manage vs having to come up with emails using that company's domain.
What problems is the product solving and how is that benefiting you?
Who the competitor actually is on a deal vs asking a rep to select a competitor from a picklist. Those days are over my friends. Provide marketing or product management with the actual voice of the prospect vs the last lost deal syndrome. Finally get your new hires up and running faster than before leveraging the library. How many countless times have you had a new SDR shadow your rockstar SDR and they just don't get the right calls, leads, demo, etc
Coaching and best practice tips at your finger tips
What do you like best about the product?
Gong allows me to prep for my meetings by listening and analyzing the conversation. I love using gong for feedback and coaching opportunities with my manager. The insights, best practices, and analytics provided help me on every sales call and continue to help mold my craft and improve as a sales professional
What do you dislike about the product?
Nothing particularly. I've only had positive things to say about Gong and advocate for the entire sales org to utilize it
What problems is the product solving and how is that benefiting you?
Gong allows me to revisit the conversation and identify areas of opportunity to dive deeper with the client through questioning. I also check the talk ratio's frequently to help me understand where I need to shorten my talk tracks
SDR onboarding and coaching at scale
What do you like best about the product?
Gong allows me to onboard our SDRs faster with a library of our best calls and improves preparation for AE when they can follow all the calls down the pipeline. We've started using it for coaching on cold calls and it helps me listen to many more calls.
What do you dislike about the product?
The initial learning of the really powerful features of Gong, like phrases, words, and alerts, can take a little while to master in your workflow. Our CSM has been awesome at helping but probably wouldn't be able to maximize it without his help.
What problems is the product solving and how is that benefiting you?
We are onboarding our SDRs faster and have been able to do significantly more call coaching.
Don't know what I'd do without it now
What do you like best about the product?
This is the tool I've relied on more than any other in my sales career. The breakdown it gives of different parts of the call, the ability to share with clients and reading the call transcripts to get instant info are invaluable.
What do you dislike about the product?
Super nit picky - the word parsing isn't always reliable (as expected). Also, it signs you out of the app after being idle for over an hour (could be an SSO issue).
What problems is the product solving and how is that benefiting you?
Tons of time saved, really helped me personalize my conversations with prospects. It's been super helpful to collaborate with team members on next steps. Biggest benefit is having access to colleagues calls to be able to coach, pick up on new styles, etc.
Gong fan through and through
What do you like best about the product?
Gong makes my job SO MUCH easier. I can really tune in during discovery instead of being too busy taking notes to key in on important information/topics.
What do you dislike about the product?
Nothing. I love Gong. I cannot think of anything I dislike.
What problems is the product solving and how is that benefiting you?
Note-taking, call insights & sales coaching.
Recommendations to others considering the product:
Do your homework. Make sure this is something your team needs (although, I'm sure all sales teams do).
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