Gong
Gong.ioExternal reviews
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Every sales team should use Gong
What do you like best about the product?
This is the first place I've worked that used Gong but I can't imagine life without it.
What do you dislike about the product?
Sometimes the recorder assistant doesn't join the call immediately?
What problems is the product solving and how is that benefiting you?
Being able to listen to every call, with a transcript and even share demo recordings with customers, so valuable.
Perfect for Sales Manager
What do you like best about the product?
Listening in on live calls is a great tool for reps in training and sales managers. I love the ability to filter calls based on Opp stages in CRM at the time of the call and current status. This allows me to zero in on calls that could be an effective training tool. For example, I might want to listen to a call that was in Discovery Stage, against a specific competitor and resulted in a closed one deal. I also love the ability to send recordings of calls or snippets!
What do you dislike about the product?
I cannot come up with anything I dislike.
What problems is the product solving and how is that benefiting you?
Gaps in sales process. We've experienced accelerated sales cycles and deeper analytics that help us continue to improve our process.
Who doesn't want to get instant feedback?!
What do you like best about the product?
Love getting immediate feedback on how to help improve my calls with prospects. I feel that I'm continually using the interaction stats to help me be better on the phone. I also appreciate that I can listen back to my call and tag a section to have my manager provide me feedback on what to improve on next. As well, enjoy listening to my teammate to pick up different talk tracks.
What do you dislike about the product?
I really wish that the voice recording at the beginning of calls would not happen at the same time that my prospects speak... It can start a conversation off really awkward when you can't hear the person introduce themselves.
What problems is the product solving and how is that benefiting you?
Gong has helped me to understand how to more effectively communicate with my prospects and to have more patience. I realized that I say 'for sure' way too much! Appreciate the call out :)
Recommendations to others considering the product:
Definitely give it a shot! :)
GONG Lover!
What do you like best about the product?
I love that I can be fully IN conversations with clients and not focused on taking every last note on the call. I can have real interactions and then use gong for the business "stuff" after.
What do you dislike about the product?
I would like Gong to identify clear follow-up actions. It does this now and I love it but a more advanced follow-up list would be GREAT!
What problems is the product solving and how is that benefiting you?
I use Gong mainly to have better conversations with my clients and not have to focus so much on the notes of the call.
Provides astounding insight into the prospect and customer life cycle and employee performance
What do you like best about the product?
The insight that Gong provides on my employee's strengths and weaknesses as it relates to external facing communication is unparalleled. I am able to understand when my employees are using too many "filler" words, asking too few questions, or owning too much of the conversation. With the new Account feature that includes all external calls and emails, I am able to speak to a customer with all the knowledge I need at my fingertips.
What do you dislike about the product?
I would like to more functionality with the call libraries. Right now, it is difficult to add or move calls to a folder and segment libraries from the rest of my org.
What problems is the product solving and how is that benefiting you?
I am able to see all the information that I need from multiple systems in one place which makes my job easier.
Analyze your conversations and close more deals
What do you like best about the product?
I don't need to take notes during a demo anymore. I can go back and analyze each phone call to make sure my follow up email has all of the necessary information.
What do you dislike about the product?
There's nothing currently in the platform that's even remotely iffy
What problems is the product solving and how is that benefiting you?
Getting a better understanding on how to ask my discovery questions. Having more self awareness when I'm running demos (ie. slow down, stop saying "um".
Can't run a sales team without it!
What do you like best about the product?
call review, Beat. Love the idea of going directly to a word or idea and drilling in.
What do you dislike about the product?
sycronization sometimes takes 24 hours especially with SalesLoft
What problems is the product solving and how is that benefiting you?
Call quality, zooiming in on specific items like whether an AE has offered a trial for example
Recommendations to others considering the product:
Go for it best investment you'll make.
A MUST when you're always in and out of meetings
What do you like best about the product?
Gong comes in as my right hand when calls are recorded and transcribed. The transcribed part is what I use the most because I like being able to visually see what the call was about, control find specific talking points, and have a reference for follow ups.
What do you dislike about the product?
Sometimes when a call has ended, Gong is still recording so file has 30 minutes of silence.
What problems is the product solving and how is that benefiting you?
Not having to type out notes during a call. I use to rely on rapidly typing notes and follow ups while on a call but now I can just refer to Gong for everything that was discussed,
Recommendations to others considering the product:
If you are in customer success or sales, Gong is a must!
Love Gong
What do you like best about the product?
You can record the call and then send it to a prospect so they can listen to it. You can give them access to it for a certain amount of time and be notified when they watch the call again.
What do you dislike about the product?
Honestly, nothing. It's pretty straight forward!
What problems is the product solving and how is that benefiting you?
Communication! Many times I forgot to jot certain things down during calls but Gong allows me to review the call afterwords.
Easy call recordings
What do you like best about the product?
Gong call recordings are easy to search and find key words because it transcribes the calls for us.
What do you dislike about the product?
Sometimes the Gong recording alert "This call may be monitored..etc." interrupts the very beginning of my phone conversation with a client. Now I just wait a while for it to chime in before I begin talking. Sometime the Gong recorder doesn't record all my calls and I'm not sure why that is.
What problems is the product solving and how is that benefiting you?
I was able to learn from the Gong analytics that I need to pause more often and talk less. It's also helped me better understand that I need to ask more questions and make it conversational if my talk time is too high.
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