Gong
Gong.ioExternal reviews
6,518 reviews
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Much more than a Call Recorder
What do you like best about the product?
The constant evolution of the product, and the company being a thought leader in the sales space. They don't just sell you a product, they go out of their way to offer new ideas of how to better leverage it and how to use the data. Everything is tracked, even more than you think. It does take a little proactive thought to figure out how to leverage it more.
What do you dislike about the product?
Nothing really. A few minor tweaks here and there around more data coming in from Salesforce so you can do more in Gong without having to reference back to Salesforce. But that's just me wanting more, and it'll probably happen in the future given their innovative pace.
What problems is the product solving and how is that benefiting you?
Analyzing every aspect of a call. Being alerted when certain actions, words or conversations happen. Using custom built scorecards to consistently score calls and provide feedback from the team. Using the reports to track trends and see what's actually working and not working.
Real time actionable feedback
What do you like best about the product?
I love the stats and being able to understand how long I am talking on a specific call and what type of topics I am bringing up. Also, being able to go back and easily find and listen to a recording from a previous call is essential as I move deals along in my process and continue to build a use case based on each conversation.
What do you dislike about the product?
Not too much really. Sometimes the call transcript doesn't pull in accurately but i'm assuming that is more based on the clarity of the call and how clear people are speaking.
What problems is the product solving and how is that benefiting you?
-Improving my overall call structure and consistently iterating on my phone/sales skills by leveraging Gongs real-time call transcription data
Recommendations to others considering the product:
If you have a growing inside sales team Gong is essential for reps to build their skills and managers to effectively coach.
Sales Manager
What do you like best about the product?
Love the ability to train/learn from it. All the analytics breakdown.
What do you dislike about the product?
Nothing really - it is a fantastic product.
What problems is the product solving and how is that benefiting you?
Training, word tracks, going back to reference conversations (positive and negative).
Recommendations to others considering the product:
Fantastic product. Wish I knew about this years ago!
Enterprise Sales Rep
What do you like best about the product?
I love that I can go back to my calls and remind myself of next steps and use cases. Even though I take notes, the Gong recording is the best way for me to get all the context and refresh my memory about customers.
What do you dislike about the product?
I don't love the recording notification that pops up at the beginning of calls but that is a company policy not a Gong specific thing.
What problems is the product solving and how is that benefiting you?
Getting next steps right after a call. Refreshing my memory before a second call. Also - All of our new reps are getting up to speed faster since they can go in at any time and listed to calls.
Critical tool for the sales team
What do you like best about the product?
Gong is the best sales onboarding and coaching tool. Love the ability to download calls on the app and listen on the go!
What do you dislike about the product?
Would like the ability to download video calls on the app as well
What problems is the product solving and how is that benefiting you?
Opportunity to review past calls and learn from colleagues! No need to sit in colleagues calls to learn when everything is recorded.
Recommendations to others considering the product:
Must-have tool for any sales organizations.
Gong is a fantastic tool for call intelligence, helps reps identify strong/weak points in their pitc
What do you like best about the product?
I like that data and keywords can be aggregated across an organization to see which talking points are leading to a higher percentage of closed/won.
What do you dislike about the product?
Not much that I dislike.It's asking me for a 40 character limit but I have nothing else to say.
What problems is the product solving and how is that benefiting you?
Personally, not a lot. But I see my team loving it.
Clear, useful, fun and an amazing product
What do you like best about the product?
The ability to get better at making calls.
What do you dislike about the product?
Hearing my own voice but that is the whole point!
What problems is the product solving and how is that benefiting you?
Ho to handle objections and how to strategize my next call.
Recommendations to others considering the product:
Listen to those calls!
Business Development Associate
What do you like best about the product?
I like how you can search specific keywords from calls to find something you discussed
What do you dislike about the product?
I think the transcript could be a little better
What problems is the product solving and how is that benefiting you?
I've been able to better myself as a salesperson using gong. I also am a lot more relaxed on calls because I'm not having to rush to take notes all of the time.
jhk Gong
What do you like best about the product?
that is records every call and you don't lose any detail of the calls
What do you dislike about the product?
can only send out the recording to customers and co workers
What problems is the product solving and how is that benefiting you?
getting better at discovery and demo calls at a start up
User friendly easy to navigate
What do you like best about the product?
Listening to my calls and learning from them.
What do you dislike about the product?
I can't think of anything. I can't think of anything
What problems is the product solving and how is that benefiting you?
My sales tactics and improving my discovery.
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