Gong
Gong.ioExternal reviews
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Best ever
What do you like best about the product?
I like listening to gong calls after work to perfect my craft and get better every day
What do you dislike about the product?
I dislike the pause and notes feature. It can be clunky at times and takes a lot of time to pause and take notes
What problems is the product solving and how is that benefiting you?
I'm solving my challenges with getting better at active listening. I also am getting better at identifying gaps in my closing process.
Fantastic
What do you like best about the product?
The ability to review others calls at any time
What do you dislike about the product?
Sometimes Gong doesn't join scheduled calls
What problems is the product solving and how is that benefiting you?
Training teams, following up on next steps
Recommendations to others considering the product:
Try it out, it's great
AE
What do you like best about the product?
The analytics and clarity of each recording. Very easy to navigate
What do you dislike about the product?
Not much at all to be honest. It is a very helpful tool
What problems is the product solving and how is that benefiting you?
How to get better at my job and a clear path to be a top rep
Gong - great product for sales teams!
What do you like best about the product?
I love that I can go back and listen to my calls. If I missed anything, it is all transcribed. This tool is a total game changer!
What do you dislike about the product?
I honestly can't think of anything that I don't like about the product. Huge fan!
What problems is the product solving and how is that benefiting you?
I'm able to send my customers a recording of our calls and also listen better because I know I can revisit my calls afterward.
Amazing sales enablement possibilities
What do you like best about the product?
Gong is easy to use on a day-to-day basis and provides incredibly valuable insights at both the rep and team level.
What do you dislike about the product?
My only complaint (which isn't really fair) is that since I wasn't involved in the initial evaluation or implementation I'd benefit from some ongoing education opportunities. It may even exist and I'm simply not aware of it, but some sort of self-guided training to get even deeper into the product would be great. The rollout across our sales org was very smooth, but I can't shake the hunch that it can do more than I know.
What problems is the product solving and how is that benefiting you?
We use gong for both individual call analysis, as well as identifying performance trends across teams.
An Invaluable tool for any organization
What do you like best about the product?
-Ability to identify key words in calls, which can give you little highlight reel based on the topics discussed.
-Stat tracking on yourself and your colleagues allows you to evaluate yourself and ensure you're a more effective communicator. This is quite robust as you can see how you stack up with your colleagues, use the stats as a reference point for feedback sessions, and filter by time.
-Different teams like product managers can use Gong to easily track product feedback and see exactly what their customers are saying.
-Integration with CRMs give full transparency to not only call with a particular accounts, but emails as well. It holds everyone accountable.
-Stat tracking on yourself and your colleagues allows you to evaluate yourself and ensure you're a more effective communicator. This is quite robust as you can see how you stack up with your colleagues, use the stats as a reference point for feedback sessions, and filter by time.
-Different teams like product managers can use Gong to easily track product feedback and see exactly what their customers are saying.
-Integration with CRMs give full transparency to not only call with a particular accounts, but emails as well. It holds everyone accountable.
What do you dislike about the product?
It's tough to say what I dislike. I think some stat reports may not entirely be accurate and it's tough to fully trust it. It might have to do with automatic transcription which may not make what exactly is said. I could imagine this will only improve.
I will say the branding and imagery need to be updated. The platform itself is visually appealing, but the logging in process makes it seem like it's a tool for high school students.
I will say the branding and imagery need to be updated. The platform itself is visually appealing, but the logging in process makes it seem like it's a tool for high school students.
What problems is the product solving and how is that benefiting you?
From the organization's perspective, it's boosted transparency and accountability across our entire customer-facing teams while expanding its use case to other teams. The whole feature-set empowers individuals to improve their own skills. The ability to make comments on recorded calls and share snippets with the broader company has made it invaluable as a collaboration tool across teams.
Recommendations to others considering the product:
Ensure everyone is using it otherwise you won't be able to hold everyone accountable.
Gong has been extremely helpful
What do you like best about the product?
I use gong to record my BDRs cold calls. With that, I am now able to use those recordings for 1:1 coaching calls. My BDRs have given consistent feedback that it has improved their calling abilities ten fold.
What do you dislike about the product?
One things I have had some feedback on is recording calls that don't have any conversations on them (i.e. voicemail calls).
What problems is the product solving and how is that benefiting you?
the ability to coach my team better by being able to listen to their calls. I can give them actionable items to work on.
If you ever have meetings via phone, you need Gong.
What do you like best about the product?
I can listen to my calls, and search for and listen to calls of my co-workers.
What do you dislike about the product?
There is really nothing I dislike. I have used other call recording platforms, and Gong outshines them in every way.
What problems is the product solving and how is that benefiting you?
As a company, we know how often certain words, phrases, and topics come up. This is very valuable. We know how often we come up against competitors in all our meetings.
A key took for the sales and account management kit
What do you like best about the product?
Being able to be more present in meetings having gong as the backstop.
What do you dislike about the product?
transcript and voice is still not quite there.
What problems is the product solving and how is that benefiting you?
better review and prep
Gong goes beyond recording
What do you like best about the product?
While I believe most sales reps will agree that call recordings are incredibly valuable to have at your fingertips for review, Gong goes beyond just recording. It provides fantastic searchability to find the spot I need to review quickly, monitors my tendencies for talk ratio, etc. over time to help me improve, and allows for easy sharing with prospects as well as internal teammates/managers
What do you dislike about the product?
I am overall satisfied with my experience with Gong so far.
What problems is the product solving and how is that benefiting you?
I am working on my Talk Ratio, Interactivity, and most especially Patience scores in the "Stats" review section. Gong automatically tracks these metrics and are the most useful features of the platform for my needs. I am able to review my performance trends with my manager easily.
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