Gong
Gong.ioExternal reviews
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Couldn't live life as an Account Executive without Gong!
What do you like best about the product?
All my calls are automatically recorded and transcribed so that I don't have to take detailed notes in real time and can actually listen to the client with my full attention to help guide them on what they need
What do you dislike about the product?
Nothing top of mind that I dislike. It solves my personal needs as an end user.
What problems is the product solving and how is that benefiting you?
Helps me self-coach and ask for feedback from coaches at specific timestamped parts of a call
Amazing tool
What do you like best about the product?
Fast recordings, transcripts and stats to measure your team's performance are what make Gong amazing
What do you dislike about the product?
Nothing. Sometimes calls don't record butt hat has more to do with our CRM which is not the best.
What problems is the product solving and how is that benefiting you?
Coaching. Having keywords to follow. Seeing how team speaks on their calls. Training for our team.
Accountability & Coaching
What do you like best about the product?
I like the fact that I can hold my team accountable to listening to themselves week in week out.
What do you dislike about the product?
going to gong.io - I have to login each time. I saved a bookmark to make this easier.
What problems is the product solving and how is that benefiting you?
Call coaching - Training - accountability
Great product for sales teams
What do you like best about the product?
Very easy to go back and listen to old demos. Provides stats so I know what to work on moving forward.
What do you dislike about the product?
Sometimes it's hard to find a call. Not sure if it's an integration with salesforce or Gong.
What problems is the product solving and how is that benefiting you?
Since starting with Gong, the ramp time for our reps has decreased dram
Recommendations to others considering the product:
Great product if you are looking to decrease the ramp time for new reps.
Gong excels for sales
What do you like best about the product?
I get call recordings and transcripts from inside sales and can listen prior to my calls. I also can participate in calls without having to take notes as I can get them later. When I have calls set up by inside sales, I don't need to talk to them or read partial notes, I can just listen to the call, listen at higher speed (less time), and skip to relevant parts as well as rewind.
What do you dislike about the product?
The transcripts aren't perfect and it would be nice to have better call editing capabilities.
What problems is the product solving and how is that benefiting you?
I'm more prepared for sales calls and ask much better questions. There is less redundancy in a sales cycle.
Recommendations to others considering the product:
Get it, but make sure calls record automatically.
Gong offers excellent insights for sales enablement
What do you like best about the product?
Ability to listen to reps' calls to assess strengths and development needs and provide coaching.
What do you dislike about the product?
Can't think of anything that I don't like
What problems is the product solving and how is that benefiting you?
Identifying strengths and weaknesses of our sales team. Moving the needle on performance improvement with specific actionable coaching on discovery, value selling and demo quality.
Recommendations to others considering the product:
Highly recommend!
Must for any Go to Market team
What do you like best about the product?
The thing I like most about Gong is I think they got the simple things right. From a UX experience, it's dead simple to listen to calls, add comments, and encourage feedback.
What do you dislike about the product?
Nothing so far, but I haven't explored some of the more advanced features.
What problems is the product solving and how is that benefiting you?
Collaborative call coaching and data collection. Able to get context for sales opportunities by listening to past calls and also coach reps with direct and specific feedback in service of their learning.
Gong has changed my work
What do you like best about the product?
I love Gongs emails that send me a brief recap of the action items I discussed
What do you dislike about the product?
What I hope is a feature request is being able to see the translation orf the call without needing to download the transcript but watching the the transcript while I’m listening to an old call
What problems is the product solving and how is that benefiting you?
It has solved my ability to not recall what I need from a customer.
Gong gives leaders the information they need to properly train & assist their team
What do you like best about the product?
I love the call recording feature. It helps me identify areas of improvement for each of my sales guys. I spend my spare time throughout the day listening to their calls on Gong so I can train them in rapport building, overcoming objections, and asking good discovery questions.
What do you dislike about the product?
Gong doesn't have too many issues from what I can tell. The solution is intuitive, easy to use, and helps me be a better mentor & coach for my team. Since I can't shadow everyone everyday, I can go back at a later time & find out what can be improved.
What problems is the product solving and how is that benefiting you?
I use Gong calls in almost every training that I do. We have built a library of great calls which I listen to frequently to help my team improve.
Recommendations to others considering the product:
N/a
Super Easy
What do you like best about the product?
As a Customer Success Associate, I like that Gong makes it really easy to record, send, and analyze calls. I know it's small, but I love that calls are just automatically recorded so I don't have to remember. I like being able to reference calls or transcripts to remind myself of call content.
What do you dislike about the product?
The transcripts aren't accurate 100% of the time. I know it's a work in progress. Sometimes I have back to back calls and customers will join the meeting before I can close the last session. I can't split those up yet.
What problems is the product solving and how is that benefiting you?
For me, it's the problem of documentation. What did I say to a customer? When did I say it? It is helpful for documenting expectation setting.
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