Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Captured Conversation
What do you like best about the product?
Post call it is great to review where improvements can be made with how the communication went with the customer. Accuracy of your customers inquires is captured, not missing key points of what they brought up or any missed opportunities.
What do you dislike about the product?
Negatives to using Gong, I cannot think of any.
What problems is the product solving and how is that benefiting you?
Reviewing the call for accuracy has been a huge improvement in not having to go back and bother the customer for clarification. Gong saves you time and credibility.
Recommendations to others considering the product:
It will save you time while allowing for accuracy in capturing all that your customers communicated.
Increased Prospect Engagement
What do you like best about the product?
The recording features which are broken down by talk track
What do you dislike about the product?
The glitches in the product. If I walk away from my computer I almost always have the refresh the browser.
What problems is the product solving and how is that benefiting you?
Gong allows me to have even more engaging dialogue with my prospects because I do not have to worry about keeping notes.
Preparation for calls is also made much easier.
Preparation for calls is also made much easier.
Recommendations to others considering the product:
I would consider who would be administering it because it can be kind of glitchy.
In addition, I think it's best for outbound sales teams. I don't think inbound SDRs get that much value from the tool as their volume is much lower.
In addition, I think it's best for outbound sales teams. I don't think inbound SDRs get that much value from the tool as their volume is much lower.
A Life Changer and a Game Changer
What do you like best about the product?
Gong gives me complete visibility into how sales tell our story to prospects, and have conversations about it
What do you dislike about the product?
I wish I had Gong before in previous companies
What problems is the product solving and how is that benefiting you?
Sales coaching has become much easier and faster. In addition, the ability to search recorded conversations by text is very powerful
Recommendations to others considering the product:
Just give it a try. Once you see how powerful it is, you'll know you need it
Great tool to send resources!
What do you like best about the product?
I love being able to send call recordings for my customers to review. It's also an amazing learning tool to see how I can improve.
What do you dislike about the product?
Sometimes calls will not get recorded and it will not pick up what I'm showing on my screen.
What problems is the product solving and how is that benefiting you?
Gong helps me see where I can improve as well as being able to record my live demo's and send them to clients.
Recommendations to others considering the product:
I suggest for those who are wanting to learn how to improve on their phone skills to use Gong. It's a great learning tool and can even be a good sales tool to help you close deals!
Super helpful for sales!
What do you like best about the product?
I love the analytics about talk ratio and the breakdown of subjects throughout the call! I also like the ability to share the call using a url to the person you had a call with.
What do you dislike about the product?
There really isn't anything I dislike about Gong!
What problems is the product solving and how is that benefiting you?
I have exponentially improved my sales skills by listening to my calls and focusing on the areas where I need improvement.
Gong is the perfect tool to improve your pitch.
What do you like best about the product?
Gong gives you recommendations based on your call. From pauses to percentage of time you spent talking versus the client.
What do you dislike about the product?
The translation tool is pretty inaccurate.
What problems is the product solving and how is that benefiting you?
I’m improving my calls. If I have a call with a client who’s spoke to my
company before, I can listen to the call, so I know what to bring up in my call.
company before, I can listen to the call, so I know what to bring up in my call.
Gong Helps Me Close Deals
What do you like best about the product?
Gong's ability to transcribe sales calls into a searchable script is particularly useful, it allows me to find the exact information that I'm looking for without going through the entire call. That said, the ability to listen to a call at 2x speed makes that process pretty painless as well.
What do you dislike about the product?
They've run into a few problems with recording calls for Google Hangouts recently, but these were resolved fairly quickly, so I don't think it's fair to judge them too harshly on that.
What problems is the product solving and how is that benefiting you?
The ability to send over a recording or a call to customers is very useful. It takes the work out of long follow up emails and customers generally like to be able to share these recordings with their team.
Intuitive, Forward-Thinking
What do you like best about the product?
Having access to your sales call notes after the call, transcribed and audio-recorded, allows you to focus in on the call without scrambling to capture details. That you can easily use the recordings as internal training material and information sharing is simply brilliant -- we love the time-stamped at-mentions. Plus all the stats. Such an awesome tool.
What do you dislike about the product?
I'm rating this as a 10/10 because I haven't yet found anything I dislike about the software.
What problems is the product solving and how is that benefiting you?
We're recording sales calls for note keeping and internal info sharing and training. It helps us focus in on and serve our prospects more effectively.
Makes onboarding much easier and faster
What do you like best about the product?
I can download calls on my iPhone and listen to them while I am commuting,
I also like to see the transcripts of old calls so I can quickly get an overview of what went before in an account.
I also like to see the transcripts of old calls so I can quickly get an overview of what went before in an account.
What do you dislike about the product?
Well, it is hard to say. Maybe I would like to be able to share a link to a call in Slack. I am not sure if there is an integration for that. I would also like if I could "follow" certain reps and our companies and get alerts when new calls are uploaded.
What problems is the product solving and how is that benefiting you?
I can go back and read/hear what I and the client said after a call.
I have listened to calls with similar use cases as calls that were coming up and thereby giving myself great prep.
I have listened to calls with similar use cases as calls that were coming up and thereby giving myself great prep.
Recommendations to others considering the product:
If you have a growing sales org then you should really consider Gong to make sure people get up to speed quickly.
best in class call analytics solution
What do you like best about the product?
Gong is great – you can see transcripts, search for certain words or phrases, compare metrics on things like Longest Monologue or Longest Customer Story, and incorporate more draw data into pinpointing what separates top reps from mid to low.
What do you dislike about the product?
I'm not sure if there's a way to classify calls so that you can separate out analytics by call type and lead type. That would be a helpful extra layer.
What problems is the product solving and how is that benefiting you?
I can make sure reps are using approved talk tracks, messaging, phrasing, and more easily review their calls for their development and the team benefit.
Recommendations to others considering the product:
Ask a lot of detailed questions about the metrics you'd like readily available.
showing 3,661 - 3,670