Gong
Gong.ioExternal reviews
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It is what i need
What do you like best about the product?
It helps my Quality Analyst give me feedbacks time to time. It allows me to listen to my calls whenever i need to.
What do you dislike about the product?
The transcription is not great. It never identifies my speech. It also spells words differently.
Also AI could really help gong give me insights on breaking down the conversation.
Also AI could really help gong give me insights on breaking down the conversation.
What problems is the product solving and how is that benefiting you?
Keeping a record of the conversation. Helping me remember the topics discussed. Compare calls to know my progress.
Very good interface
What do you like best about the product?
Easy to understand interface and provides good information
What do you dislike about the product?
Page load time is a bit high with good network connection
What problems is the product solving and how is that benefiting you?
It helps me understand where i am going wrong in a call
Great tool for manager
What do you like best about the product?
Easy to use and review team calls. Ability to leave comments with time stamps and transcripts.
What do you dislike about the product?
Adding gong to calls can be challenging when its not automatically set up.
What problems is the product solving and how is that benefiting you?
allows me to review my team meetings and discept common customer feedback
Great Experience
What do you like best about the product?
We can learn things from Gong and can listen to our own calls and check for the mistakes and learn from the previous mistakes and can get better and with that we are getting better.
What do you dislike about the product?
I dont have any dislike for now as gong is been great for us.As already told we have been great experience with gong and we are looking forward more from it its been great.
What problems is the product solving and how is that benefiting you?
Gong is Solving our issues of what we are doing the mistakes so that we can get better and benefit from that is we get to learn more things and we get to see new things from Gong as well
Transcript feature is amazing
What do you like best about the product?
The transcript feature is really amazing and it helps to understand everything i have spoke
What do you dislike about the product?
Some times the transcript words are not really accurate, but it is alright because most of the words are captured correctly
What problems is the product solving and how is that benefiting you?
Sales conversation improvement and efficient evaluation
Gong has levelled up my sales game and ensures I never miss any critical insights from clients
What do you like best about the product?
- Follow up prompt post call, means I don't forget about key follow up required and can keep clients engaged
- Transcript means I can quickly skim a call for insights without having to listen back to the whole call
- Beneficial to be able to watch colleagues calls when getting up to speed on clients
-Appreciate the analysis of langauge, it makes me more mindful how I come across
- Transcript means I can quickly skim a call for insights without having to listen back to the whole call
- Beneficial to be able to watch colleagues calls when getting up to speed on clients
-Appreciate the analysis of langauge, it makes me more mindful how I come across
What do you dislike about the product?
I don't have anything to say- it's been really beneficial to my workflow
What problems is the product solving and how is that benefiting you?
- Keep track of previous calls and understanding quickly what was spoken about in a number of minutes
- Analysis of conversations to allow me to get up to speed on follow up actions
- Analysis of conversations to allow me to get up to speed on follow up actions
Gong is a gamechanger for internal training and enablement
What do you like best about the product?
- Ability to quickly search call transcripts, trackers, and initiative adoption
- Account overview with emails and calls in a timeline
- Visibility into team metrics for coaching (calls listened, feedback, scorecards)
- Account overview with emails and calls in a timeline
- Visibility into team metrics for coaching (calls listened, feedback, scorecards)
What do you dislike about the product?
- Transcripts can be slightly off, so searching can require finessing terms
- It can be difficult to search a high volume of calls without clicking into individual calls
If I were to recommend product enhancements, I would request:
- More integration with AI and Google Suite would be helpful to create automated follow-up emails
- More focus on Customer Success renewals and best practices to differentiate sales vs. CSM roles
- More insight into closed-lost deals and customer pain points
- It can be difficult to search a high volume of calls without clicking into individual calls
If I were to recommend product enhancements, I would request:
- More integration with AI and Google Suite would be helpful to create automated follow-up emails
- More focus on Customer Success renewals and best practices to differentiate sales vs. CSM roles
- More insight into closed-lost deals and customer pain points
What problems is the product solving and how is that benefiting you?
- Surveying product in the market, e.g.: How is our team talking about our product in calls with prospects and partners? How are prospects receiving the value?
- Internal coaching, e.g.: How can sales and customer success managers provide coaching and feedback?
- Internal trainings, e.g.: How are customers responding to our products and services and what can we learn from Gong snippets?
- Internal coaching, e.g.: How can sales and customer success managers provide coaching and feedback?
- Internal trainings, e.g.: How are customers responding to our products and services and what can we learn from Gong snippets?
It is easy to use but maybe it can be made more simpler.
What do you like best about the product?
The best thing is what anyone who listens to the calls can write a review about it, I feel it is like an open forum where people can learn more easily.
What do you dislike about the product?
I feel there could be more filters like the date/time to find the calls more easily.
What problems is the product solving and how is that benefiting you?
We are able to listen to calls and give or receive feedback through we the quality of our work will be more efficient and better.
Good but translation should be improved.
What do you like best about the product?
I can listen and fix my notes while creating a report. Tag my managers to listen my calls too.
What do you dislike about the product?
Translation is good for English but not for Turkish language.
What problems is the product solving and how is that benefiting you?
Creating and fixing notes for my AEs to have more insight with the recorded conversation.
Find what you need, improve and follow up
What do you like best about the product?
I love that it transcribes my calls and I can search it using a key word or phrase.
What do you dislike about the product?
It can be overwhelming the nunber of capabilities within the platform.
What problems is the product solving and how is that benefiting you?
It lets me go back and review calls and identify any triggers or recall information needed.
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