Gong
Gong.ioExternal reviews
6,518 reviews
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Powerful Sales Coaching Tool
What do you like best about the product?
My favorite part of Gong is the sophisticated reporting and data analysis that it provides for my sales team. I believe that sales people want to be coached with supplemental data and appreciate when leaders make recommendations based on this information. Time and again Gong validates the best practices that are tried and true with awesome reporting!
What do you dislike about the product?
There are some limitations to the customization of reports. But the support team has been fantastic in helping me get the information I want.
What problems is the product solving and how is that benefiting you?
A major initiative for my team has been to improve the quantity of their discovery calls and the quality of those calls. I use a question report in Gong to identify how many calls my reps conduct with 10+ questions. We emphasize the importance of asking the right questions on every discovery call and this report helps me see which reps appear to be doing this best. I can also see a correlation between our top and low performers based on the rankings from this report. It's really interesting data and has provided a powerful data point to coach to.
I never really understood the big deal about GONG.... Until I used it
What do you like best about the product?
The IOS mobile app is BOMB. I can review calls when traveling to accounts or commuting. No time wasted!
What do you dislike about the product?
Some sort of Evernote integration would be helpful. The ability to easily 'internally GONG' an internal call would be good.
What problems is the product solving and how is that benefiting you?
My clients think I have an omnipotent memory, my followup is so much better, I can focus on the call and listening in the moment instead of taking copious notes during the meeting. The app is helping me drive next steps in my pipeline with higher velocity.
Great audit tool for improving the service
What do you like best about the product?
Great integration with Zoom.
Easly to export calls and part of calls.
We use the tool as a knowledge base as well, listening to the good calls.
Easly to export calls and part of calls.
We use the tool as a knowledge base as well, listening to the good calls.
What do you dislike about the product?
Nothing really. I love to use this product!
What problems is the product solving and how is that benefiting you?
We audit each other.
It allows our management and team leaders to understand what and if anything needs to be improved.
It allows our management and team leaders to understand what and if anything needs to be improved.
Share crucial customer feedback for your product team
What do you like best about the product?
I love how easy it is to tag and share critical feedback with our product team.
What do you dislike about the product?
I don't like that sometimes it doesn't record the calls connected via zoom.
What problems is the product solving and how is that benefiting you?
We're able to have smoother handoffs with Gong. Love it.
Wonderful tool for CSMs
What do you like best about the product?
Gong records your calls which has been helpful for sharing calls with my customers, for going back to listening to a section that I wasn't able to take good notes on, making sure I didn't miss anything in terms of next steps. I can also listen to other team members calls to listen and learn.
What do you dislike about the product?
Nothing on the top of mind. I found the product to be very useful
What problems is the product solving and how is that benefiting you?
Making sure that I am not missing any follow up with customers. I've been able to listen to calls with customers from employees who are no longer with us, which allows me to know exactly what was promised and by who.
Recommendations to others considering the product:
You will love it and not miss out on any conversations
This is a life saver
What do you like best about the product?
I am obviously late to the game but have never had a recording software before. Ramping by listening to the rest of the teams calls, being able to listen back to my own, and get feedback remotely from sales leaders and other team members after the call is invaluable.
What do you dislike about the product?
Sometimes the recordings will not start until I start presenting my deck so I miss some of the recording.
What problems is the product solving and how is that benefiting you?
Sales enablement, training, information sharing, meet prep
Recommendations to others considering the product:
In addition to the product itself I also really like the sales trainings their team puts on.
Gong is a game-changer!
What do you like best about the product?
Right after the call, you get results not only on how your call went, but whether your stats were in line with the top sellers. It's super helpful to know where you stand and that is imperative to improving your skills.
What do you dislike about the product?
The transcriptions are not the best. Needs improvement.
What problems is the product solving and how is that benefiting you?
The ability to go back and listen, but to scan for the word or phrase you are looking for saves hours of time. The stat comparisons help you grow.
Great Sales Analytics Tool!
What do you like best about the product?
As a Zenefits Account Executive, I find Gong really benefits to learn and gain real-time feedback on a call.
What do you dislike about the product?
No real pains with using Gong. I would highly recommend the platform to any sales org looking to increase ROI.
What problems is the product solving and how is that benefiting you?
No real data driven insights into calls
Game changer
What do you like best about the product?
This has been a game changer for our organization and really brought to light exactly where we need to focus to improve our success rate. I would highly encourage any sales leader to consider implementing this tool. The additional integration with your email makes it incredible!
What do you dislike about the product?
AI and talk to text are improving but there is a little more needed in this area before I could rate higher.
What problems is the product solving and how is that benefiting you?
Allows us to provide feedback and share learning experiences with the group to up our game. This tool has been instrumental in the growth of our organization and the success rate we have had on closing deals. It has also allowed us to drastically improve our communication to our customers and helps us identify across services and customer success where we need to work on messaging and empower us to be better. We have folks listen and learn from those that have incredible net promoter scores and have seen the benefits of them emulating their successful behaviors and communication styles
This is a NEED to have tool
What do you like best about the product?
I've used this tool for over 3 years at 2 different companies and have had a phenomenal experience. As an Account Manager, I use this tool every single day for:
1. Coaching/Feedback from management and colleagues
2. Sharing a snippet of a call with a customer when we go over technical training that may need to be reviewed
3. Sending personalized follow-up emails
1. Coaching/Feedback from management and colleagues
2. Sharing a snippet of a call with a customer when we go over technical training that may need to be reviewed
3. Sending personalized follow-up emails
What do you dislike about the product?
No downsides to using Gong. Purchase this tool with confidence!!
What problems is the product solving and how is that benefiting you?
Writing bomb follow-up emails and gaining manager coaching and feedback
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