Gong
Gong.ioExternal reviews
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Awesome tool for managing customer pain points and feature requests
What do you like best about the product?
I really love the ability to search for keywords that were mentioned during the call or search for calls by keywords. This has made it really easy to dig up those times when a customer has expressed a pain point or feature request that I can send to my product or sales teams.
What do you dislike about the product?
I haven't found anything I dislike yet, and I have only see 1 time that it mislabeled the title of my call. Beyond that, it's been pretty great.
What problems is the product solving and how is that benefiting you?
Tracking feature requests, sales up-sell or cross-sell opportunities and being able to find calls for call listening with my manager have all been great benefits of Gong so far.
Recommendations to others considering the product:
You may need to let your customers know that the call is being recorded when they join. You can remove the recording after a meeting has started in case you don't get permission from the customer.
Fantastic Software for Sales Managers
What do you like best about the product?
This is the best tool for Sales managers, I wish I had this tool when I was a sales rep! You can see everything from how many questions they have, how much patients, how many calls they are listening to, and my team can listen to top reps as well from other teams.
What do you dislike about the product?
Not a lot of downsides, so far I love everything about the software
What problems is the product solving and how is that benefiting you?
Being more efficient with how I listen to calls. Can tell a lot about a call just based off of numbers and stats
Solid tool to learn yourself
What do you like best about the product?
I like the call stats and analysis - topical points of interest and being able to visualize my habits and patterns.
What do you dislike about the product?
I've never had issues with Gong, and I appreciate that it syncs with my other tools seamlessly.
What problems is the product solving and how is that benefiting you?
I am able to practice better speech patterns and recognize when I'm monologuing - and improve on those.
Revolutionary tool for you and your business
What do you like best about the product?
The sale matched the product, credit to Jamie. The on boarding and support had been first class. Credit to Maddison. A tool where we can store our work and save our best work for best practice and learn from your mistakes.
What do you dislike about the product?
The transcripts are close but not perfect
What problems is the product solving and how is that benefiting you?
Phrases you tend to repeat. The calls where you speak to often. Can review calls and spot additional buying signals or things to act on.
Recommendations to others considering the product:
Don’t think about Gong as being a micromanaging tool. Think of this as a necessary step in your sales process. For the individual you can revise and hone your skills. For a team you can share best practice and compare traits. For new starts you have an incredible amount of key data to share which saves you so much time. No need for note-taking, more time for engaging with your customers. No brainier.
If you are a sales professional - this is a required tool
What do you like best about the product?
Gong.io saves me a ton of administration work/time - I no longer have to take detailed notes on prospect calls and spend more time on truly understanding their business.
What do you dislike about the product?
Nothing - the solution has the ability to integrate seamlessly into my CRM (Salesforce). Being able to track your call stats in one place.
What problems is the product solving and how is that benefiting you?
Ability to refer back to discovery calls at any time, which saves a ton of time on having to take notes. It is awesome that Gong provides visibility into calling statistics which has helped significantly up my sales game.
Call Analysis Amplified
What do you like best about the product?
The ease of which you are able to breakdown calls. Note taking is already eliminated using a tool like Gong, but even further you can easily jump right to the topics that are most important to review.
What do you dislike about the product?
It integrates into our video call software but often doesn't sync until a few minutes after the call has begun. It's a little awkward getting through introductions and a very loud doorbell chimes in, can be a good icebreaker.
What problems is the product solving and how is that benefiting you?
Gong helps provide significant call integrity in terms of reviewing content and performance. It saves me time and allows me to be more an active listener because I don't have to take notes. It also makes the second and third calls I have with prospects even better because reviewing the prior notes "verbatim" is just that much easier.
Absolutely helpful
What do you like best about the product?
I like the call monitoring that I can look back on to review where any of my calls could have gone wrong, and the performance metrics to guide me better as far as when and where I should speak aswell as the call process. Not alot of other platforms do the same thing gong is capable of doing.
What do you dislike about the product?
One thing I dislike is there isn't a direct hub for me to put calls I want to save. Although there a folders, it would be nice if there was a specific location for all of my calls that i want to save and also send over to other indifividals.
What problems is the product solving and how is that benefiting you?
The biggest problem I am solving is having a refresher for my next follow up call. A lot of the time, i will get off a call and not remember specific talking points that i want to retouch or my calls want to retouch. it's also helped me develop my talking points and where i should be introducing different ideas.
Recommendations to others considering the product:
I would definitely recommend using gong as a tool within any company looking to expand and have a better grasp of their sales cycle, and how to value prop on a consistent basis. Gong has allowed me to review all my calls with specific metrics designed for my company. Not a lot of other call recording platforms allow you to record, apply metrics, and create folders to store all of your calls.
Gong for Customer Success Team
What do you like best about the product?
Having my calls automatically recorded is incredibly helpful for sharing internally, reviewing for action items, and especially send to my customers so they can refer back to our product training calls.
What do you dislike about the product?
The transcripts can be a bit off, but it's not a roadblock.
What problems is the product solving and how is that benefiting you?
Gong has provided a more transparent sales cycle for the Sales and Customer Success teams. On the post sales side, being able to refer back to sales demos and conversations helps me understand the expectations the customer had when they signed up. Additionally, the feedback loop from management is so much tighter since they can listen to the calls when they have the time and provide constructive advice without having to wait for a 1 on 1 meeting.
Revisit all of your calls
What do you like best about the product?
The ability to go back and listen to what my customers said versus what I think they said, derive the value they see, and apply it to the next set of correspondences.
What do you dislike about the product?
Note taker appears as a guest on your Webex, takes some time to explain to the customer, but generally that's acceptable.
What problems is the product solving and how is that benefiting you?
As mentioned above, being able to revisit calls and get the information straight from the horse's mouth.
Easy to use
What do you like best about the product?
I like that i can go back and review calls easily as well as share snippets with others like customers and internal. It helps me get better as a sales rep to hear my calls, and review how I can get better. I like that I can go back to customers and ask questions or follow up questions I didn't have a chance to to ask on the phone. Customers like the fact that they can also view the calls from training or save the recordings for future new hire that come on board. Also new leaders come into the sales cycle and it is a great way to get them brought up to speed!
What do you dislike about the product?
Nothing I can think of. It was very easy to use and to implement with Salesforce.com. It is a very easy tool to share insights with customers as well for both training purposes as well for sales calls. Cusotmers enjoy a copy of the recording when certain key individuals are unable to join in on the call due to vacation, current meetings, etc.
What problems is the product solving and how is that benefiting you?
Taking notes, reviewing how customer says things and helps me learn what follow up questions I still need to ask. I can get back to the customer faster with quests that are still remaining! It helps shorten my sales cycle. Gong is super helpful for customer trainings. Also when new sales leaders come into the selling cycle, the call recordings can help bring them up to speed.
Recommendations to others considering the product:
Go for it. No matter the cost, it says you time and money in the selling cycle!
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