Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is an asset for the individual contributor, as well as as sales management
What do you like best about the product?
Gong enables you to self-critique your calls and uses artificial-intelligence to provide feedback on what you already do well and what your areas of opportunity are. Gong is also helpful for sharing customer feedback with product management and sales leadership. Sharing recordings with customers enables them to more easily convey value to colleagues who were unable to attend the live demo.
What do you dislike about the product?
Overall, Gong is a well-built software solution. The transcription, like most voice-to-text tool, is not perfect, so sometimes you need to refer back to the audio recording. I have found Gong call-recordings and analytics to be very helpful, but the value of their recently released Gong Beat timeline capability is less clear.
What problems is the product solving and how is that benefiting you?
Your team can create libraries of calls that illustrate best practices, so teams can learn from top performers. Snippets of the recordings can be sent to customers to help them get a refresher of the demo of share with their teams. Gong is also helpful to product-management, as it enables them to listen to customer feedback about enhancements and competitive intelligence.
Recommendations to others considering the product:
Upon considering Gong, ensure that you position it as a coaching and learning resource for your sales team. When we first implemented Gong, many people on the sales team were concerned that it would lead to micro-management, rather than a coaching and learning resource.
Amazing Program!
What do you like best about the product?
I love that I can go to calls and find specific key words that I can jump to in the call. It shows me my call percentage, for example, I talked for %50 of the call and the customer talked for %50 of the call. This information alone highlights opportunities for improved conversations.
What do you dislike about the product?
I don't dislike anything in this program.
What problems is the product solving and how is that benefiting you?
The coaching benefits and self critiquing benefits are endless.
Recommendations to others considering the product:
This is extremely helpful, and some of the best recording software I have ever worked with.
Great Collaborative Tool
What do you like best about the product?
Gong is a useful tool for coaching and collaboration. Without gong, many pieces of information from clients would have been overlooked, and feedback could not have been provided by coaching. I use Gong on a daily basis when pre-call planning and training. Gong allows me to hear what I sound like to the client and allow me to be aware of things I can change to sound better on the phones.
What do you dislike about the product?
Sometimes calls don't get recorded, but most of the time this is due to user error in disconnecting form dialer.
What problems is the product solving and how is that benefiting you?
We can catch things that clients said that we may have missed while taking notes, leaders can critique what we can do better to improve at our jobs
Best Sales Training Tool
What do you like best about the product?
It's easy, it's automated and intuitive. You get a % breakdown of talking time between everyone on a call and flags for different topics throughout the conversation. I really appreciate the automated emails of the action items from a call. This is a tool I don't want to do business without in the future.
What do you dislike about the product?
The searching capability in the tool of my recordings versus other team members. It would be easier if we used consistent naming. I haven't done much research on how to organize my files yet so this could just be my inexperience.
What problems is the product solving and how is that benefiting you?
Coaching to improve my presentation skills. Removing filler words, helping my understanding of the call by listening to the recording and learning to listen more and talk less.
Gong has revolutionized my selling abilities
What do you like best about the product?
Between the training capabilities, mind-sharing, and ability to focus on calls, Gong is the best sales tool I've ever used. Gong has truly revolutionized the way our team sells, trains and interacts with our customers/prospects.
What do you dislike about the product?
Because of security requirements in place, there is a bot that joins the calls and does a little, 'this call will be recorded' which can be awkward at first, but overall, not a big deal at all.
What problems is the product solving and how is that benefiting you?
Gong has given me and my the team the ability to focus on key parts of our discovery process for individual growth. From a collaborative team perspective, rather than setting up a pre-call with my solutions team, I can just shoot them over the recording and it saves my prospect's time.
Recommendations to others considering the product:
#JustDoIt - Gong has proven time and time again to be a huge value add to our org. Between sales, success and solutions engineering, everyone has access to great insights which save time and make our conversations more efficient & effective!
Scaling with Gong
What do you like best about the product?
The ability to gain insights into our conversation, downloadable transcripts, it has been great for coaching and objection handling as well.
What do you dislike about the product?
I truly have nothing bad to say about this product.
What problems is the product solving and how is that benefiting you?
We are a seed stage start up and we needed the learn what our messaging was/ value props are. Gong helped us expedite this entire process.
Fantastic Enablement Tool
What do you like best about the product?
Gong allows me to quickly listen to calls from my team that I couldn't' attend (love it on 1.5x!) and share best practices across the sales org while also providing more targeted coaching.
What do you dislike about the product?
Could be easier to add gong to calls from calendar.
What problems is the product solving and how is that benefiting you?
Reducing ramp time for new sales reps and mgrs by 30-50+%
Recommendations to others considering the product:
Along with Clari, one of the best sales tools I've ever used.
Amazing platform for Sales!
What do you like best about the product?
The call analytics part when reviewing a call you had. Easy to navigate the call from your value prop, objectons heard, and key words noted. Really allows you to "sharpen your blades" for enhancing your sales capabilities
What do you dislike about the product?
Not much to be honest. Easy to navigate and does what is promised. I only use it for listening to calls
What problems is the product solving and how is that benefiting you?
The ability to go back and take notes on my calls so I get 100% of the information given as well as sharpening my delivery
Gong has helped me be a better mentor
What do you like best about the product?
Gong's ability to easily identify key words on calls has exponentially helped my ability to mentor new associates. The KPI insights has also helped to identify and coach sales call practices such as patience and time given for the client to tell a story.
What do you dislike about the product?
There are some calls that do not record correctly so on playback I sometimes have a hard time hearing a conversation because the 2 sides talk on top of one another. Not much else to dislike.
What problems is the product solving and how is that benefiting you?
Gong has helped me to keep myself and my clients accountable- I may have forgotten an expectation I set or the client shared and the ability to go back and quickly find a certain part of an old call helps me to remember important things. Additionally, listening to a call a second time will help me to better interpret client's expectations and needs.
Huge help to jog the memory
What do you like best about the product?
On those days when you have multiple, back to back calls, its fantastic to be able to reference the call itself to gather details. I use this on a very regular basis. Plus, with it being automatically enabled, I dont have to remember to hit record
What do you dislike about the product?
Nothing, its great! The addition of the SFDC integration is ideal
What problems is the product solving and how is that benefiting you?
On those days when you have multiple, back to back calls, its fantastic to be able to reference the call itself to gather details. I use this on a very regular basis. Plus, with it being automatically enabled, I dont have to remember to hit record
Recommendations to others considering the product:
If you need a tool to review calls and reference back, this it. Super easy, great product
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