Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
AMAZING tool to improve performance
What do you like best about the product?
Everything about it is amazing especially on the analytics side of things.
What do you dislike about the product?
Could be pretty confusing and time consuming if you want to use it to the fullest.
What problems is the product solving and how is that benefiting you?
Recording calls and analyzing performance to coach better.
Very helpful and insightful
What do you like best about the product?
The advanced transcription and follow up identification. saves a lot of time and hassle
What do you dislike about the product?
I'd love more features. Some video files are quite large. Cant wait to see what the new additions are later htis year
What problems is the product solving and how is that benefiting you?
Sales coaching, manager feedback, improving presence, wording on the phones
Recommendations to others considering the product:
It's worth the price
Gong has been fantastic!
What do you like best about the product?
As a remote employee, you miss out on hearing colleagues have conversations with customers and prospects. With Gong, I can do a quick search and instantly listen to the best and most seasoned reps in the company.
What do you dislike about the product?
At first, I did not like that all of my calls were being recorded but once you get used to it, you forget it's even there.
It may just be a company setting, but you can't delete a call. Some calls are just not worth recording and you can't delete these that I know of. But that's a very small thing.
It may just be a company setting, but you can't delete a call. Some calls are just not worth recording and you can't delete these that I know of. But that's a very small thing.
What problems is the product solving and how is that benefiting you?
-Learning for both new and old reps.
-Account handoffs, From Sales to Account Managers. Gong takes the "He said, She Said" game out of the equation.
-Best practices and knowledge sharing across the company.
-mentoring/coaching
-Account handoffs, From Sales to Account Managers. Gong takes the "He said, She Said" game out of the equation.
-Best practices and knowledge sharing across the company.
-mentoring/coaching
Recommendations to others considering the product:
The biggest thing is to make sure your team knows why and how you're going to use the recordings. It can easily seem like you're trying to micromanage their process. If that's what you're actually trying to do, then there may be bigger issues then a tool like Gong and solve.
Convenient way to improve
What do you like best about the product?
The mobile app is great... I am a big fan of audio content (i.e. podcasts), and the app makes it really easy to listen to calls. You can be multi tasking (i.e. commuting, making dinner. etc.) and listen to Gong content very easily.
What do you dislike about the product?
It can be a little glitchy sometimes... the audio will sometimes start/stop/skip when my phone locks. Annyoying; not a huge problem though.
What problems is the product solving and how is that benefiting you?
It is making me better at my job, because I can listen to different reps' messaging, etc. on calls and incorporate that myself.
You can tell this was made by salespeople for salespeople
What do you like best about the product?
This is the best call recording software I have ever used. I have used so many types of call recording software over the past 15 years and Gong is hands down the best. It is intuitive, thorough and integrates seamlessly. Honestly I cannot say enough great things about Gong.
What do you dislike about the product?
There isnt anything I dislike about Gong
What problems is the product solving and how is that benefiting you?
Solving for sales rep development and customer success QA.
Recommendations to others considering the product:
I have tried several and nothing compares
Gong is the single most important tool for my sales role
What do you like best about the product?
Gong has so many features that make it great for onboarding and ongoing training. It also allows sales people to be fully present on the phone without having to worry about taking notes because Gong is recording.
What do you dislike about the product?
I can not think of anyway to improve the solution
What problems is the product solving and how is that benefiting you?
The ability to re-listen to sales calls after the fact allows us to fully understand and synthesize a prospects needs in follow-up communications
Recommendations to others considering the product:
The tool is very useful for a sales team
Smartest way to review sales calls
What do you like best about the product?
The statistical breakdown of the calls creates really easy guides and measurements for improvement. I can dissect my performance as much as I want and get really detailed feedback. The ability for me and my co-workers to comment on my calls is also incredibly valuable as we try to get feedback. I've found the transcription service valuable as well for when my note taking wasn't as detailed as I wanted.
What do you dislike about the product?
It takes a while for the system to learn and analyze your calls for really detailed analysis. It's not so much of a detractor as it is the way it works. But that honestly just means it gets more useful and meaningful the longer you use it.
What problems is the product solving and how is that benefiting you?
We are using it for sales call reviews. It has really helped us nail down trends we were missing and unable to percieve. Question rates, talk time, interactivity. These are clear markers for success that we were never talking about until Gong started recording them.
Best tool for sales reps in high velocity role
What do you like best about the product?
As a long time Gong user, I'm a huge fan for one simple reason: I have so many calls each day -- I often don't have time to send recap emails of my calls/demos out until the conclusion of my day. With Gong, meeting notes, calls to actions, timelines, etc. are right at my finger tips.
What do you dislike about the product?
There isn't anything that comes to mind about this tool or the functionality.
What problems is the product solving and how is that benefiting you?
When you have a bunch of calls in one day, sometimes they all seem to blend together and the notes you may have thought were detailed, sometimes lack context. Gong makes it dead simple to find what you need quickly and easily -- huge benefit to a high velocity sales reps / teams.
Recommendations to others considering the product:
Try it out -- just about everyone I know using it loves it.
Take your sales conversation to the next level
What do you like best about the product?
I have been using Gong for the last 6 months, and this has transformed the way I run my sales call and follow up with my prospects. Gong integrates with Zoom (for our conferencing) and Aircall (for our calling), and now with our Gmail, so that 100% of our sales conversation are captured!
I have now the habit of reviewing all my calls, good and bad, sharing them with the rest of my team for feedback, and capturing bits for our library of calls. While it's not always easy to go and listen to your calls ("I hate my voice on recordings!), it has really taken my performance one step further. The automatic detection of topics (depending on our script and talking points that we had setup in the system) makes it very easy to navigate in calls. The transcript is reliable as well, and helped me several times get all my action items together.
Gong also has actionable insights on talk ratio, patience, filler words which also help you improve your calls..
Finally, looking at the metrics at the team level has helped us put together best practices and look at our efficiency, and not just at our absolute performance.
I have now the habit of reviewing all my calls, good and bad, sharing them with the rest of my team for feedback, and capturing bits for our library of calls. While it's not always easy to go and listen to your calls ("I hate my voice on recordings!), it has really taken my performance one step further. The automatic detection of topics (depending on our script and talking points that we had setup in the system) makes it very easy to navigate in calls. The transcript is reliable as well, and helped me several times get all my action items together.
Gong also has actionable insights on talk ratio, patience, filler words which also help you improve your calls..
Finally, looking at the metrics at the team level has helped us put together best practices and look at our efficiency, and not just at our absolute performance.
What do you dislike about the product?
There are a few UX quirks that require some getting used too, and the team at Gong has always been very receptive to our feedback.
What problems is the product solving and how is that benefiting you?
Better visibility into our Sales conversations.
Training of all reps, new and experienced!
Efficiency reporting.
Training of all reps, new and experienced!
Efficiency reporting.
Recommendations to others considering the product:
Go one step at a time. The product is very powerful but needs time to master.
Gong is an incredible Sales tool!
What do you like best about the product?
Gong helps me sell better for the following reasons.
1. It allows me to be extremely present on calls. I'm able to conduct authentic discovery and really speak to the needs of customers versus being distracted by taking notes.
2. I'm able to tailor future conversations. I love going back and listening to calls to make sure I'm nailing my next presentation. I look like a rockstar when I'm able to use my prospect words back to them. I'm also able to confidently present information because I know it's founded in truth.
3. I love gamifying it for myself. Based on the metrics that gong gives me I've been able to improve my patience, balance out the amount of time my prospect is talking versus when i'm talking, and make sure that i'm having enough interactivity on my calls.
4. I love sending over key parts of the conversation to my prospect as a follow up. It's also helpful for my champion to share with their leadership to help close the deal.
1. It allows me to be extremely present on calls. I'm able to conduct authentic discovery and really speak to the needs of customers versus being distracted by taking notes.
2. I'm able to tailor future conversations. I love going back and listening to calls to make sure I'm nailing my next presentation. I look like a rockstar when I'm able to use my prospect words back to them. I'm also able to confidently present information because I know it's founded in truth.
3. I love gamifying it for myself. Based on the metrics that gong gives me I've been able to improve my patience, balance out the amount of time my prospect is talking versus when i'm talking, and make sure that i'm having enough interactivity on my calls.
4. I love sending over key parts of the conversation to my prospect as a follow up. It's also helpful for my champion to share with their leadership to help close the deal.
What do you dislike about the product?
Honestly - nothing! It's so robust. It gives me features that I didn't know I needed and now I can't live without them!
What problems is the product solving and how is that benefiting you?
Gong has made me a better salesperson. My management uses the calls to coach me. I love how easy it is to review my own calls by topic. It's the most important tool for my selling process.
Recommendations to others considering the product:
Take time to dig into the more advanced features like "beat". There's tons of valuable data in the solution that will help you improve your sales process.
showing 3,761 - 3,770