Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is essential
What do you like best about the product?
I like the fact that all of my calls are recorded and are in a centralized location for me to reference at any time.
What do you dislike about the product?
The transcription is a bit off at times but a really minute pain.
What problems is the product solving and how is that benefiting you?
Being able to listen to other people's calls on my team helps me learn and share best practices.
Recommendations to others considering the product:
Gong is essential to any sales team for coaching and having a wholistic centralized location to house all calls.
Gong made on boarding much easier!
What do you like best about the product?
Being able to listen to successful reps and the verbiage they are using. Also, transcription calls make it easy to search through and find exactly what I am looking for. The statistics also helped me improve my talk track and overall call structure. Speeding up calls allowed me to listen to way more calls in a shorter period of time.
What do you dislike about the product?
Nothing I dislike just wish you could slow down the calls due to some reps talking fast. Overall I great product and highly recommend to any sales team
What problems is the product solving and how is that benefiting you?
Training and onboarding. Also ongoing critiques like demo reviews. another plus is being able to go back and find the next steps or action items that I need to follow up on.
Recommendations to others considering the product:
Buy it!
Great product and will help you change your pitch
What do you like best about the product?
A platform that works across the sales cycle. Plus they are always finding ways to use their data for industry best practices. thanks
What do you dislike about the product?
I really don’t have much bad things to say I really like the product and user friendliness.
What problems is the product solving and how is that benefiting you?
Gong can work in all phases of the sales process and has really helped my team and in redeveloping our sales pitches which lead to more sales.
Incredible feedback and coaching
What do you like best about the product?
Have you ever missed or forgotten any of the juicy details from your sales calls, forgotten what you promised for follow up, what the key challenges or goals of your prospect were? Do you know if you use any filler words, or want to optimize your communication backed by world-class insights and recommendations? Gong is the perfect tool for any sales or customer facing professional to consistently perfect your game.
What do you dislike about the product?
Gong.io is a great product, no complaints yet
What problems is the product solving and how is that benefiting you?
Consistency in our sales process, easy for manager feedback, opportunity to listen to top reps and learn their secret sauce so our whole sales team can perform at the highest level
Easy to use and intuitive
What do you like best about the product?
Everything is automatic. Never enough time in the day, so love that I do not need to do any upkeep.
What do you dislike about the product?
Honestly nothing. Still a nascent industry, so excited to see where it goes.
What problems is the product solving and how is that benefiting you?
Making sure that all business units are always on the same page.
Recommendations to others considering the product:
Just try it, it is very easy to use.
Sales Development Boon
What do you like best about the product?
I love the fact that I can count on Gong to easily find the most critical points of my call with the tags that align well with our internal sales language. But also, I can search all my calls and my team's calls for key words so I can watch calls that may help me with a particular topic.
What do you dislike about the product?
There's nothing I dislike just yet. The notifications were a bit annoying in the beginning.
What problems is the product solving and how is that benefiting you?
For those who take development seriously, I like that I get notes about things like talk time ratios and patience...as New Yorker, the latter is critical. I'm hyper conscious of whether or not I'm pausing enough to really think through what my clients are saying.
Recommendations to others considering the product:
Manage your notification settings or else the e-mails can get really annoying. Be sure to actually use it and go through insights or else the development opportunity will be missed.
Learning from sales call has never been this easy
What do you like best about the product?
If Gong solely tracked recorded conversations, that would be nice but not necessarily a differentiator from other tools. What I really love about Gong is the statistics on performance. I've worked with my manager to improve my interaction (i.e. how other does the conversation switch between the prospect or me talking) and Gong has helped me measure those improvements. It's also helpful in terms of tracking my talk ratio and making sure I'm not doing all of the talking during a conversation (which can be a very easy yet bad habit to adopt).
Finally, I love how Gong labels topics so if you want to zero in on which part of a call is about competitors, product features, etc., it's really easy to do so (versus listening to the entire call, hoping to hear when someone finally mentions it.)
Finally, I love how Gong labels topics so if you want to zero in on which part of a call is about competitors, product features, etc., it's really easy to do so (versus listening to the entire call, hoping to hear when someone finally mentions it.)
What do you dislike about the product?
I wish that accessing and understanding some of the statistics was more intuitive. I had no idea some of the statistics like interaction existed until my manager showed me. One other thing that I don't like, although it's a small issue, is that sometimes conversations don't appear in Gong until hours later.
What problems is the product solving and how is that benefiting you?
I'm an inside sales rep, so the main problem I'm solving is learning from my own calls as well as my colleagues' calls. Everyone has their own way of selling and it's especially helpful to see how outside sales and Account Executives run their calls and demos, without me having to shadow them in person.
Recommendations to others considering the product:
Do it!
Shopped a lot of vendors and chose Gong
What do you like best about the product?
Gong provides the best insight and intelligence in the business. The blogs and articles they provide from the intelligence they gather are invaluable. The tool is easy to use and does what it's supposed to! Our CSM is the best CSM I've had for any service.
What do you dislike about the product?
There's not much I dislike. I wish I could do live coaching but I am not sure if it's Gong's fault that I can't. We use Salesloft and Gong transcribes the call recording that Salesloft provides. They also record our GoToMeeting demos.
What problems is the product solving and how is that benefiting you?
The insights into the calls are wonderful. We are able to search a competitor and hear every time we've discussed them, we are able to juxtapose the team and at a glance see some trends, etc. In addition to wanting to coach our salespeople and my Sales Development Reps on their calls, the goal is to build a library or training material for our future new hires.
Recommendations to others considering the product:
It's the highest quality product in their space. We had a bad experience with another vendor which pushed us to Gong, and we are glad because the platform has exceeded expectations.
Gong is the BEST!
What do you like best about the product?
I love the fact that I can do advanced searches based on words used in the calls, or even certain names. This has helped me, immensely, in my overall sales process and development in my career. My job has done a nice job in making this a part of our everyday processes. I take part of my day reviewing calls of my own and the rest on partner calls or colleagues that I work with. I have also gone as far as taking notes on each and every call that I listen to and develop talk tract's around that!
What do you dislike about the product?
Hmmm...I don't really dislike anything. Maybe that other people aren't able to hear our calls? Meaning, I have certain partners that I believe would gain from hearing my calls and they don't have access. The ONLY other thing that I have experienced have been missed calls. I had calls that didn't record and i'm not sure why because it was over the minimum call time. Other than that, nothing but very good things! .
What problems is the product solving and how is that benefiting you?
I have been able to target specific calls, and effectively upgrade my sales pitch. I have been able to take time to send my own calls to my leads, or request feedback seamlessly. We have meetings with our leaders every week and a part of what we have to do is send calls and have them critique each one. I do not know how I would have gotten this far without a tool like Gong!
Recommendations to others considering the product:
Gong is phenomenal for self-enhancement and overall development.
very helpful
What do you like best about the product?
I can go back and review a call if I need to . Collect information that I might have missed
What do you dislike about the product?
at the moment nothing. I enjoy using the program
What problems is the product solving and how is that benefiting you?
If a client says i said or didn't say something, I go back and review my call
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