Gong
Gong.ioExternal reviews
6,454 reviews
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Measuring Success
What do you like best about the product?
The tools that are given to you helps measure what works and what doesnt. Being able to go back and analyze this helps increase efficency.
What do you dislike about the product?
Gong is slow to transfer calls over from salesforce.
What problems is the product solving and how is that benefiting you?
Gong is helps me measure what works and what doesn't. Being able to track simlair successes helps increase effiency.
Strong Conversational AI solution for call recording analysis
What do you like best about the product?
Gong has an excellent customer success team that worked with us throughout the migration process. We moved from Chorus to Gong, and immediately saw higher adoption and utilization of the tool vis-a-vis our previous Chrous adoption/utilization. Gong functionality ensured immediate user acceptance, and delivered immediate value to our front line sales users and their managers.
What do you dislike about the product?
Gong's implementation team was very supportive and engaged. But they would have added even more value if they had walked us through all the decisions to be made at the very beginning of the project. There were some settings and configurations that we needed to ask for their support to set up. Also, the email and call recording sharing models are tied to profiles, but the basic sharing options are
1) All
2) Their Manager's Team
3) People who report to them
4) Their Own
5) Specific Teams (as in people who report to a manager & that manager)
There is no option to define teams other than a hierarchical construct, which includes the manager. Thsi did not work for us. To ensure reps could see other reps emails/calls, but not see ones that were manager only, we had to manually add every sales rep to the Specific Teams option - this is cumbersome and could have been avoided if Gong would have a capability to have a defined grouping based on profiles.
1) All
2) Their Manager's Team
3) People who report to them
4) Their Own
5) Specific Teams (as in people who report to a manager & that manager)
There is no option to define teams other than a hierarchical construct, which includes the manager. Thsi did not work for us. To ensure reps could see other reps emails/calls, but not see ones that were manager only, we had to manually add every sales rep to the Specific Teams option - this is cumbersome and could have been avoided if Gong would have a capability to have a defined grouping based on profiles.
What problems is the product solving and how is that benefiting you?
Ensure reps are coached about their conversational habits. Allow better understanding of Deal reality - challenging reps on their stage or qualification where the interactions or conversations don't seem to support that classification. Automating draft follow up emails & taking transcription/note-taking off the rep's hands.
Useful
What do you like best about the product?
We could make use of the recording for future reference and the same can be heard later.
What do you dislike about the product?
nothing as such however if we could have the flexibility to ad Gong on the call then it would be better
What problems is the product solving and how is that benefiting you?
If we wish to learn how can we improve our pich points that becomes easier
Great tool
What do you like best about the product?
easy way to review calls, flag parts of the conversation that need review
What do you dislike about the product?
nothing seems to not work correctly. Great tool
What problems is the product solving and how is that benefiting you?
Customer and prospects issues and challenges as well as needs
Makes SalesForce way easier to manage
What do you like best about the product?
At one glance, I see all of the information I need to update Sales Management. A great deal of time is saved managing a pipline, tracking deals and identifying gaps.
What do you dislike about the product?
There are some minor UX issues I think t hey need to work out to make the tool flow better. But...these are minor issues.
What problems is the product solving and how is that benefiting you?
Saving time tracking deals......Tracking conversations, identifying key action items, reporting to management
Gets Me Through Missed Meetings Faster
What do you like best about the product?
Gong increases my capacity as a consultant by allowing me to be involved with more client strategizing without having to be on the intial call. It makes notetaking obsolete since I can watch these engagements with my own eyes.
What do you dislike about the product?
Currently Gong's recorder is a bit difficult to "invite" into MS Teams calls. Also, shared calls expire more rapidly than I would like. Call analysis itself is always great, though.
What problems is the product solving and how is that benefiting you?
With call analytics, the system helps to visualize conversations with talk times. It identifies keywords and action items on calls making me much more productive.
Best application tool for call auditing and for quality team
What do you like best about the product?
A clear startagies and talk ratio makes us to maintain our sales pitch and suggestion for increasing the customer story is one of the added advantage
What do you dislike about the product?
waiting for the confirmation email after scheduling
What problems is the product solving and how is that benefiting you?
it is helping me to improve my sells pitch and increase my patience level in listening the customer stories, the call recording featuring is ultimate and helping me to listen and correct myself
Best for Recording and Capturing details
What do you like best about the product?
never misses to record, once it set up it automatically records
What do you dislike about the product?
There is nothing to dislike, convenient and easy to use
What problems is the product solving and how is that benefiting you?
Majorly helping to record the calls
Gong is used for training and review purposes at our organization
What do you like best about the product?
Transciprtions are very beneficial for reviewing calls after they take place. I like how it also integrates with our SF CRM instance which gives us a bi-directional view and sync of our sales opportunities. You may update things in Gong or in SF and the updates are pretty instant. I like how you can create snippets of certain calls - focusing on the most important part of the topic discussed versus having to listen to the entire call beginning to end.
What do you dislike about the product?
It isn't necessarily a dislike, but I would like some features from a UI perspective to be more friendly. For example, when I want to add comments to my sales opps in Gong, it opens up a new window for every opportunity. I'd prefer for it to stay in one screen especially when I'm updating multiple opportunities at the end of the week. Sometimes the snipping feature of a call gets finicky so there is always room for improvement on how to make it easier.
What problems is the product solving and how is that benefiting you?
It helps by giving our direct manager the option to review parts of our calls on what can be done better for future calls. We can pinpoint certain parts of the conversation to discuss ways to improve or keep something the same for our next customer call.
Delay in joining
What do you like best about the product?
Gong feedback and the transcript which it provides help to improve the conversation with the stakeholders and helps to improve communication skills.The trancript which gong helps to go through our mistakes and improve.
What do you dislike about the product?
Gong sometimes join the meeting late and when we're in middle for conversation it start saying about the recording. Many times when we send the Gong invite to join the meeting in last moment gong take time to join the meeting
What problems is the product solving and how is that benefiting you?
Yes to improve conersation with stakeholders and improve communication skills, we can anytime go through the transcript to know the quality of conversation which is helping to improve
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