Gong
Gong.ioExternal reviews
6,511 reviews
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Gong is invaluable
What do you like best about the product?
The interaction insights. I had been cutting people off in the way of agreeing while they were speaking, and Gong showed me to work on my patience. It has been invaluable in aiding to the confidence in my calls and shortening my sales cycle. Always nice to see where to stop going on tangents and let others speak!
What do you dislike about the product?
Not really anything. The only issue I can even think of is that I don't really need the Heads Up emails in the morning letting me know what calls are set for the day. It's just extra emails to delete.
What problems is the product solving and how is that benefiting you?
Confidence and consistency within the sales team. Seeing who needs to work on what and who to ask for pointers when they're exceeding the standard in the analytics.
Recommendations to others considering the product:
Do it.
Great Tool
What do you like best about the product?
AI coaching - sales talk vs client talk
main points covered
at a glance review of call
main points covered
at a glance review of call
What do you dislike about the product?
would be great if it was embedded into salesforce
What problems is the product solving and how is that benefiting you?
rep coaching, from the tool but also manager and peer reviews
Recommendations to others considering the product:
better than the competition that I have tried. easier to use and the AI is more robust
Excellent tool to help with coaching and training
What do you like best about the product?
I like the statistics and coaching, as well as the ability to search. I am able to zone in on certain words and phrases and learn from them to help improve calls going forward. I was made aware that I don't pause for very long after a customer talks, and this is something I can improve upon, and that I would not have had visibility into without this tool. I can use it to improve my own calls, but it is also great to learn from other members of the team by listening in on their calls. Rather than listen to an entire call, I have the ability to really drill in for specific topics, words, etc. to really efficiently use the tool for learning. Easy to navigate, easy to use, full of great features!
What do you dislike about the product?
I cannot really complain about anything in the platform as I find it to be a really excellent interface with good features.
What problems is the product solving and how is that benefiting you?
The organization has been able to help train new employees and to leverage existing conversations to help them learn very quickly. We are able to use the tool for coaching - for ourselves and for our teams.
Recommendations to others considering the product:
I think you will find the topics and coaching very useful. Use this tool not only for onboarding and training others, but to scrutinize your own calls and learn things about what filler words you are using, etc. so you can improve your phone conversations!
Really useful tool, I rely on it to succeed in my role!
What do you like best about the product?
I love that gong records and transcribes my calls, this helps to remember what I've promised my clients during longer calls. I like that I can also tag colleagues in my calls to provide them with real-life examples of issues, requests and questions that clients are experiencing. I also really like the search function for a certain word which helps bring me to a particular part of the conversation.
What do you dislike about the product?
when I speak in another language, the transcription doesn't work
What problems is the product solving and how is that benefiting you?
-helping clients work through IT issues they are experiencing with the tool we sell
-selling the tool to clients
-selling the tool to clients
Recommendations to others considering the product:
This is a great tool for those who would like to provide accurate support to their clients. It is also a wonderful sales tool as it allows you to go back, listen to your call and assess the sentiments of the interaction on your own time, helping you make more informed decisions.
Must have application for the sales Tool Kit
What do you like best about the product?
Gong is easy to use, has piles of great functionality and lots of features that allow us to share calls, review details and refine our messaging.
What do you dislike about the product?
The UI could be improved to make it easier to find things like call transcripts and to share snippets of calls.
What problems is the product solving and how is that benefiting you?
We use gong for training, shadowing, refining messaging, team challenges, all things that help us communicate more effectively with our customers.
Recommendations to others considering the product:
Deployed with a good strategy, Gong can help Customer Facing teams immensely with Coaching, communication intel, and training.
Incredible tool for onboarding sales rep
What do you like best about the product?
As a recent new hire, it is always intimidating to try to get time on other co-workers calendars to shadow/learn from them. Gong absolutely saves the day, because it enables me to quickly listen to calls from our top performing sales reps without having to coordinate between calendars! The insights/data provided on the recording as well is extremely valuable!
What do you dislike about the product?
So far, there hasn't been anything I do not like. The product works great and does what it needs to do to onboard/enable me to be successful.
What problems is the product solving and how is that benefiting you?
-Training
-Onboarding
-Shadowing calls
-Evaluating growth/overall performance
-Onboarding
-Shadowing calls
-Evaluating growth/overall performance
Recommendations to others considering the product:
-Great onboarding tool
BEST SALES TOOL PERIOD
What do you like best about the product?
There are three main ways I use Gong. The first is for sales enablement. Because I have access to the entire sales organizations calls within my company I can go listen to the sales calls of our best reps to pick up tips and tricks that they do during each stage of their sales cycles. The second way I leverage the tool is for my own personal note taking. Often times I'll forget to make a note of what I have quoted a client or what were the next steps we discussed. This isn't an issue anymore as I can just pull up the Gong recording and go back to listen to the discussion. The last way I leverage the tool is more of a unique situation. I'll go into Gong and search keywords or phrases for a specific situation I'm trying to solve. For example, how many of our clients are doing Cohort analysis in our analytics product. I can search "Cohort" in the search box on gong and it will pull up all the calls where that was mention and then I can go listen to those calls. I'll then cross reference that accounts in Salesforce to see if it closed or not.
What do you dislike about the product?
I'm not a fan of the new timeline layout. It's very confusing and makes it difficult to find all the calls. I'd prefer they go back to the old view where you search an account and then it immediately gives you a list of all the calls in chronological order.
What problems is the product solving and how is that benefiting you?
Sales training. Sales Enablement. Sales Organization. Complex sales scenarios. Note taking.
Fantastic sales enablement tool.
What do you like best about the product?
I love that I don't need to listen to full calls to find out what was done well and what was done poorly. It does all the listening for me and give insights that I would never have looked at.
The user experience is very intuitive and took very little training to understand.
The user experience is very intuitive and took very little training to understand.
What do you dislike about the product?
Although the NLP can work oddly at times, you are still usually able to get the idea of what was said while reading a transcript.
What problems is the product solving and how is that benefiting you?
Better, more time-conscious training. Helps me find what works without having to search for the needle in a haystack of calls.
Do you like to make data-driven decisions?
What do you like best about the product?
I love the easy-to-use interface. I am able to take one look at the call landing page and pretty much all that I need. With the keyword capture and topic capture, I can skip to relevant points in the call with a simple click. Working in a data-driven industry, it is important for me to have the ability to look back at all sorts of metrics to help me improve on my calls. We had Gong, then didn't and now got it back and the entire office is ecstatic!
What do you dislike about the product?
Quite honestly, there is nothing that I can think of at the moment. I guess my biggest complaint would be when you type in the search bar a generic word and press enter, the autofill is what is searched and not just the specific word.
What problems is the product solving and how is that benefiting you?
On my calls, I am able to go back and get a full list of action items that Gong is able to pick up with their AI. I am also able to go back to my calls and find ways I can improve my overall conversation with all the metrics. Talk ratio, longest monologue, longest customer story, patience etc - all help me improve my overall relationship with my customers. I can also go back and pick up on things I may have missed during the conversation to help with a cross sell/upsell.
Recommendations to others considering the product:
Do it. You will not be disappointed. As a CSM, Gong is able to help me improve my overall communication to my clients. I am able to use all the metrics to ask more open-ended questions, share calls to get feedback (can even share just snippets to help save time). Overall this helps me provide value to my customers.
Great tool for analyzing call notes, and rep training
What do you like best about the product?
I truly love how gong breaks down the calls into sub sections and questions as this helps train our reps when it comes to call coaching.
Also for personal development it helps being able to see proper metrics analyzed throughout the call and if questions are properly answered as a result.
Also for personal development it helps being able to see proper metrics analyzed throughout the call and if questions are properly answered as a result.
What do you dislike about the product?
Sometmes it's challenging to log in through our SSO application on salesforce. Likely a personal technical issue but that would be one. Also, sometimes the call recording is not properly analyzed and the questions don't get picked up.
What problems is the product solving and how is that benefiting you?
Definitely being able to listen and better coach our reps during our call coaching session. Also for personal development being able to jump right to specific parts within the call that break down questions asked and next steps.
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