Gong
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Best Sales Tool
What do you like best about the product?
I like the real-time analyzation with key words to track on how a call went. The ability to be able to have data to go back to and get feedback to improve and correct processes are a huge competitive advantage on the day-today.
What do you dislike about the product?
None thus far. I would change the access to the platform directly from Saleforce as either an integration or enhancement.
What problems is the product solving and how is that benefiting you?
Certain verbage, questions that are/arent asked, and techniques to enhance sales calls and more.
User Review of Gong
What do you like best about the product?
Ease of use in App, visuals for in calls allow you to "see" a call before you hear it. Ability to speed up calls and use the app to listen in the car is a great way to wind down after a day on the phones. I love being able to comment on calls, share calls, and use this tool to lead to self improvement.
What do you dislike about the product?
I wish the "My Profile" section was more interactive. Almost wish it felt like a social media platform. But the critiques are very small for this product.
What problems is the product solving and how is that benefiting you?
The ability to share calls with other colleagues is outstanding. It literally creates a self improving workforce through the platform with the ability to comment and share calls. Almost as if it is a social media platform with all of the shared information have benefited listening to not only my own but to others calls as well. It makes it much easier to reflect on my own calls and review with management, mentees, etc. I love it all.
Recommendations to others considering the product:
Ease of use on the user side is great.
Hate your own voice?
What do you like best about the product?
Analyzing the call. (key words, talk track, monologue, filler words, talk split)
Organizing calls - ie folders for keepers / coaching
Organizing calls - ie folders for keepers / coaching
What do you dislike about the product?
Implementation was rough, but the company did a good job rectifying issues. Young company, excited to see what innovations are to come.
What problems is the product solving and how is that benefiting you?
Coaching time is huge, downloading calls via SFDC and listening together was a nightmare
Helping standardize talk track across team
Helping standardize talk track across team
Any Coaches Best Friend!
What do you like best about the product?
I like that we have the ability to review with the consultant and make call selection according to the area that we are working on. In the past coaching involved us being hooked up sometimes for 3 to 4 hours in hopes that what we had agreed upon to improve would come up on a call. This is not only a time saving tool but it allows us to work on specific topics.
What do you dislike about the product?
It can be sometimes a little difficult to look up specific calls. Sometimes the phone number is successful other times portions of the name.
What problems is the product solving and how is that benefiting you?
We are improving the consistency of our pitches. Newer employees are able to learn quicker by reviewing some of the senior consultants calls. Situations that come up with providers and customers are also sometimes resolved using the SNIPS of the calls at question.
Critical Part of Sales Process
What do you like best about the product?
I most like the auto-recording feature, integration with many conferencing solutions, call transcription, and the ability to separate caller voice tracks." I also love the ability to search calls by call and/or Salesforce attributes, search by content, and the ability to set criteria to automatically group certain types of calls. The "Trackers" feature-and its ability to be customized-is also great for identifying many things, such as competitors, pain, objections, and more. The statistics feature is extremely useful for digging into trends on calls.
What do you dislike about the product?
Availability of Salesforce fields for filtering calls has its limits, although it has greatly improved over the last few months. I also wish I had better visibility into knowing exactly how Gong's AI determines its "Topics" feature within our calls. The ability to compare statistics of multiple call categories simultaneously, side-by-side would also be more helpful.
What problems is the product solving and how is that benefiting you?
The ability to quickly and easily identify, track, and analyze data in calls that might not or cannot be tracked in a traditional CRM. Gong also makes it easy to review calls for coaching and initiate discussions, flagging potential issues/opportunities using trackers and statistics, and it's a great tool for onboarding new reps and honing skills for veterans. The statistics feature is a core piece of our win and loss analysis.
Amazing tool, even for product teams
What do you like best about the product?
As a Product Manager I really love Gong because it allows me to be more places at once. I use Gong almost every day to keep up with what customers are saying, and to get a directional sense of what our prospects care about.
What do you dislike about the product?
Not much, I am getting everything I need.
What problems is the product solving and how is that benefiting you?
Ability to understand what sales teams and prospects are saying about the product, sharing insights with others.
gong review
What do you like best about the product?
The fact that you can search for specific words in your calls.
What do you dislike about the product?
I honestly just wish the call was recorded a little bit quicker.
What problems is the product solving and how is that benefiting you?
Easier to pin point "pain points" for clients
Gong has improved my selling abilities
What do you like best about the product?
I really like how Gong is able to breakdown an entire sales call. Everything from my talk time vs the prospect, my patient score (which I didn't realize how important that was), and even my longest monologue. And with Gong's ability to transcribe my line of questioning, it makes it very easy to find sepcific points of the call that I need to review. Lastly, the ability to tag my sales coach has been really helpful when we do our on-on-one meetings.
What do you dislike about the product?
There is nothing that I dislike about Gong. It is really a helpful tool and has allowed me to strengthen my sales skills.
What problems is the product solving and how is that benefiting you?
I am able to identify points of weakness within the calls that I have with my clients. This helps increase their awareness of what I can do for them and ultimately allows me to generate s ales opportunity from it.
Best Call Record Out There!
What do you like best about the product?
I have really enjoyed the mobile app! Being able to listen to calls on the go while I’m driving and helping me hear what I could do better has been great.
What do you dislike about the product?
I can honestly say that in the past year of using Gong, I don’t have any complaints! Keep it up.
What problems is the product solving and how is that benefiting you?
being able to pull up calls fast and without any issues has saved me HOURS!
Recommendations to others considering the product:
Use the app
Great service to collaborate with your colleagues
What do you like best about the product?
Easy search of the audio snippet that you are looking for.
What do you dislike about the product?
Better voice recognition translating into searchable keywords, especially when there are multiple people in a conference room, all "appearing" as a single person that dialed into the meeting.
What problems is the product solving and how is that benefiting you?
Getting to understand the real context of a call when one is not present, without being influenced by the messenger who would have otherwise relayed this information to you.
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