Gong
Gong.ioExternal reviews
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One of the best call analytic programs
What do you like best about the product?
Gong has a lot to love, integration to Salesforce. A communicative team, and auto-transcribed calls which allow tracking and detecting whether certain call metrics are met. Using these you can almost do anything!
What do you dislike about the product?
The one dislike I have about Gong.io is due to the startup feel, at times there are some development gaps
What problems is the product solving and how is that benefiting you?
The business benefits that Gong has provided my company with are :
Proper tracking of engagements
Proper reporting and accountability during calls to complete follow up tasks
Proper tracking of engagements
Proper reporting and accountability during calls to complete follow up tasks
Incredible Sales Enablement Software
What do you like best about the product?
As a company, we invest in a lot of sales enablement software. For me, Gong is hands down the most useful sales tool we have at PayScale. I don't stress nearly as much about notes anymore. It allows me to be much more present in the conversation. When I prepare for leadership calls - I am able to quickly go through my previous demos and confirm what is truly important to my customers. This keeps my leadership presentations concise and impactful. Beyond that, it exposes bad habits that I didn't even know I have. Gong's ability to analyze audio is truly incredible.
What do you dislike about the product?
It's honestly hard to pick something I dislike.
What problems is the product solving and how is that benefiting you?
We have a very complex product and sales process. Gong makes it a lot easier to provide quality training and feedback to both long-term employees and new hires. Our management team has even started sending out short daily clips of AE's who are killing it to the sales team. From a personal standpoint, I actually went through quite a sales slump earlier this year - our Director of Sales went through 6 of my demos and recommended some easy tweaks - I ended last quarter at 140%. I can not recommend Gong enough.
Clear Useful Intelligence.
What do you like best about the product?
The post call analytics are very useful to ensure on point customer service.
What do you dislike about the product?
There are no current issues that I have with using Gong.io
What problems is the product solving and how is that benefiting you?
The benefit I get from Gong are clear post call analytics to ensure a great customer experience. In addition, sharable links are very good for customer follow up.
Best all around enablement/coaching tool I've ever used
What do you like best about the product?
Keyword search, talk-time breakdown with topics covered, scoring, analytics. Everything really
What do you dislike about the product?
Nothing really comes to mind. Sometimes it takes a bit long to have a call uploaded and transcribed.
What problems is the product solving and how is that benefiting you?
Time management, and coaching. Gong allows me to review any call I'd like, at any speed, with any particular focus and leave feedback while doing so.
Makes me a better sales rep
What do you like best about the product?
Being able to listen to calls and pick up on things that I may have missed
What do you dislike about the product?
The text is not always accurate and could use some improvement so the depiction is easily available to read
What problems is the product solving and how is that benefiting you?
I can pick up on concerns that were voiced by listening to calls again that I may not have picked up on
Recommendations to others considering the product:
Would highly recommend it
Great user experience, easy to use
What do you like best about the product?
Very easy to use, I really like the fact that it can join to any type of conference call easily
What do you dislike about the product?
Can't think about something specific for now
What problems is the product solving and how is that benefiting you?
Transcription of long calls, the ability of searching within a call
Powerful took for call analysis and training!
What do you like best about the product?
Love the talk time ratio and automatic detection of conversation topics. Makes it really efficient to search for a word or phrase and have the recording go directly there. Verbatim transcript makes it even easier to find if someone said something.
What do you dislike about the product?
Sometimes searching for a customer name does not yield the call. But sifting through the calls manually by going through pages and pages of calls will produce the call, even though the call title is exactly the search term that was used.
What problems is the product solving and how is that benefiting you?
Sales call analysis, training sales consultants. Picking out themes to address in trainings and group workshops. Building a culture of self reflection.
Recommendations to others considering the product:
Use for conversation analysis with a high volume of calls.
Great product for sales teams
What do you like best about the product?
I love that I can go back and listen to calls to ensure i don't miss anything for my follow-up emails
What do you dislike about the product?
not much at all! Just hearing my own voice :)
What problems is the product solving and how is that benefiting you?
Closing sales stronger and ensuring that everything is covered and taking notes for future calls. It allows you to build a stronger skill set with selling and hone in on the things that are working and work on things that are not working.
Recommendations to others considering the product:
Use it on a regular basis, it will make your calls a lot stronger
Untapped Insight
What do you like best about the product?
The level of detail it gives you. Topics of conversation! That's just crazy.
What do you dislike about the product?
Maybe the feeling of a lack of privacy, but it's the world we live in.
What problems is the product solving and how is that benefiting you?
It shows me specific areas to improve as a salesperson from asking more questions on a call to bringing up certain products to attach to deals and get bigger value.
Recommendations to others considering the product:
This will let salespeople get an honest reflection in the mirror. Maybe they don't want to hear the advice from a manager or peer, but there's no hiding from these numbers and everyone can use them to their advantage.
Gong Helps Increase Sales
What do you like best about the product?
With all of our calls recorded on Gong, I can review both calls that I was part of along with calls I could not attend. I can either go back and review the call for anything I missed or just stop and start and take notes.
What do you dislike about the product?
There is nothing that I don't like about Gong. We use it all the time.
What problems is the product solving and how is that benefiting you?
Gong has helped me improve sales by providing me the opportunity to review my calls with prospects.
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