Gong
Gong.ioExternal reviews
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Gong has levelled up my sales game and ensures I never miss any critical insights from clients
What do you like best about the product?
- Follow up prompt post call, means I don't forget about key follow up required and can keep clients engaged
- Transcript means I can quickly skim a call for insights without having to listen back to the whole call
- Beneficial to be able to watch colleagues calls when getting up to speed on clients
-Appreciate the analysis of langauge, it makes me more mindful how I come across
- Transcript means I can quickly skim a call for insights without having to listen back to the whole call
- Beneficial to be able to watch colleagues calls when getting up to speed on clients
-Appreciate the analysis of langauge, it makes me more mindful how I come across
What do you dislike about the product?
I don't have anything to say- it's been really beneficial to my workflow
What problems is the product solving and how is that benefiting you?
- Keep track of previous calls and understanding quickly what was spoken about in a number of minutes
- Analysis of conversations to allow me to get up to speed on follow up actions
- Analysis of conversations to allow me to get up to speed on follow up actions
Gong is a gamechanger for internal training and enablement
What do you like best about the product?
- Ability to quickly search call transcripts, trackers, and initiative adoption
- Account overview with emails and calls in a timeline
- Visibility into team metrics for coaching (calls listened, feedback, scorecards)
- Account overview with emails and calls in a timeline
- Visibility into team metrics for coaching (calls listened, feedback, scorecards)
What do you dislike about the product?
- Transcripts can be slightly off, so searching can require finessing terms
- It can be difficult to search a high volume of calls without clicking into individual calls
If I were to recommend product enhancements, I would request:
- More integration with AI and Google Suite would be helpful to create automated follow-up emails
- More focus on Customer Success renewals and best practices to differentiate sales vs. CSM roles
- More insight into closed-lost deals and customer pain points
- It can be difficult to search a high volume of calls without clicking into individual calls
If I were to recommend product enhancements, I would request:
- More integration with AI and Google Suite would be helpful to create automated follow-up emails
- More focus on Customer Success renewals and best practices to differentiate sales vs. CSM roles
- More insight into closed-lost deals and customer pain points
What problems is the product solving and how is that benefiting you?
- Surveying product in the market, e.g.: How is our team talking about our product in calls with prospects and partners? How are prospects receiving the value?
- Internal coaching, e.g.: How can sales and customer success managers provide coaching and feedback?
- Internal trainings, e.g.: How are customers responding to our products and services and what can we learn from Gong snippets?
- Internal coaching, e.g.: How can sales and customer success managers provide coaching and feedback?
- Internal trainings, e.g.: How are customers responding to our products and services and what can we learn from Gong snippets?
It is easy to use but maybe it can be made more simpler.
What do you like best about the product?
The best thing is what anyone who listens to the calls can write a review about it, I feel it is like an open forum where people can learn more easily.
What do you dislike about the product?
I feel there could be more filters like the date/time to find the calls more easily.
What problems is the product solving and how is that benefiting you?
We are able to listen to calls and give or receive feedback through we the quality of our work will be more efficient and better.
Good but translation should be improved.
What do you like best about the product?
I can listen and fix my notes while creating a report. Tag my managers to listen my calls too.
What do you dislike about the product?
Translation is good for English but not for Turkish language.
What problems is the product solving and how is that benefiting you?
Creating and fixing notes for my AEs to have more insight with the recorded conversation.
Find what you need, improve and follow up
What do you like best about the product?
I love that it transcribes my calls and I can search it using a key word or phrase.
What do you dislike about the product?
It can be overwhelming the nunber of capabilities within the platform.
What problems is the product solving and how is that benefiting you?
It lets me go back and review calls and identify any triggers or recall information needed.
Measuring Success
What do you like best about the product?
The tools that are given to you helps measure what works and what doesnt. Being able to go back and analyze this helps increase efficency.
What do you dislike about the product?
Gong is slow to transfer calls over from salesforce.
What problems is the product solving and how is that benefiting you?
Gong is helps me measure what works and what doesn't. Being able to track simlair successes helps increase effiency.
Strong Conversational AI solution for call recording analysis
What do you like best about the product?
Gong has an excellent customer success team that worked with us throughout the migration process. We moved from Chorus to Gong, and immediately saw higher adoption and utilization of the tool vis-a-vis our previous Chrous adoption/utilization. Gong functionality ensured immediate user acceptance, and delivered immediate value to our front line sales users and their managers.
What do you dislike about the product?
Gong's implementation team was very supportive and engaged. But they would have added even more value if they had walked us through all the decisions to be made at the very beginning of the project. There were some settings and configurations that we needed to ask for their support to set up. Also, the email and call recording sharing models are tied to profiles, but the basic sharing options are
1) All
2) Their Manager's Team
3) People who report to them
4) Their Own
5) Specific Teams (as in people who report to a manager & that manager)
There is no option to define teams other than a hierarchical construct, which includes the manager. Thsi did not work for us. To ensure reps could see other reps emails/calls, but not see ones that were manager only, we had to manually add every sales rep to the Specific Teams option - this is cumbersome and could have been avoided if Gong would have a capability to have a defined grouping based on profiles.
1) All
2) Their Manager's Team
3) People who report to them
4) Their Own
5) Specific Teams (as in people who report to a manager & that manager)
There is no option to define teams other than a hierarchical construct, which includes the manager. Thsi did not work for us. To ensure reps could see other reps emails/calls, but not see ones that were manager only, we had to manually add every sales rep to the Specific Teams option - this is cumbersome and could have been avoided if Gong would have a capability to have a defined grouping based on profiles.
What problems is the product solving and how is that benefiting you?
Ensure reps are coached about their conversational habits. Allow better understanding of Deal reality - challenging reps on their stage or qualification where the interactions or conversations don't seem to support that classification. Automating draft follow up emails & taking transcription/note-taking off the rep's hands.
Useful
What do you like best about the product?
We could make use of the recording for future reference and the same can be heard later.
What do you dislike about the product?
nothing as such however if we could have the flexibility to ad Gong on the call then it would be better
What problems is the product solving and how is that benefiting you?
If we wish to learn how can we improve our pich points that becomes easier
Great tool
What do you like best about the product?
easy way to review calls, flag parts of the conversation that need review
What do you dislike about the product?
nothing seems to not work correctly. Great tool
What problems is the product solving and how is that benefiting you?
Customer and prospects issues and challenges as well as needs
Makes SalesForce way easier to manage
What do you like best about the product?
At one glance, I see all of the information I need to update Sales Management. A great deal of time is saved managing a pipline, tracking deals and identifying gaps.
What do you dislike about the product?
There are some minor UX issues I think t hey need to work out to make the tool flow better. But...these are minor issues.
What problems is the product solving and how is that benefiting you?
Saving time tracking deals......Tracking conversations, identifying key action items, reporting to management
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