Gong
Gong.ioExternal reviews
6,454 reviews
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A great tool for tracking deals and conversations
What do you like best about the product?
I love how easy it is to access recordings of previous calls in Gong! Not having to sit through long live conversations makes it so much easier to get up to speed with a new company. By taking the time to listen to and study specific calls, I can learn more information that would otherwise be difficult or even impossible with just busy schedules and phone lines. What's great about Gong is its library of relevant conversations - and the addition of personalised folders for organised note-taking also helps me keep track of my progress.
What do you dislike about the product?
I find Gong extremely cumbersome and irritating. It is not designed in a way that makes sense, so it takes extra effort just to use the platform. It can also be difficult to track calls and understand all of its pipeline management features - something most people struggle with but are reluctant to admit. In summary, I am deeply dissatisfied with this software.
What problems is the product solving and how is that benefiting you?
Gong helps me to be better equipped to approach customer interactions with confidence.
Brilliant tool to support my sales process
What do you like best about the product?
I like the analytical tools that give me the added insight into my sales process.
Was i speaking to the right person? Did we cover the necessary information?
Was i speaking to the right person? Did we cover the necessary information?
What do you dislike about the product?
That it can take an our for a meeting to be analysed.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my sales funnel as well as my pitch
Great experience with Gong -- does exactly what I need and does it well!
What do you like best about the product?
The platform is very straightforward and easy to use, not only for internal users, but my clients as well. I enjoy that it's so simple to add to all my calls and know that I can rely on it to just work.
What do you dislike about the product?
The AI features that they just implemented are still in their infancy, but I believe they'll get there shortly. It's also not very intuitive to add to an already in progress call.
What problems is the product solving and how is that benefiting you?
We use Gong to record all engagements with clients to better keep quality up related to client interactions. This data is invaluable to ensuring we gather all requirements from the client and ensure nothing is missed.
Gong is very easy to use.
What do you like best about the product?
What's best about gong is the ease of navigation in the system
What do you dislike about the product?
I haven't found much since I only tag calls for my managers
What problems is the product solving and how is that benefiting you?
recording calls, being able ot snip calls and asking for feedback
it was very helpful
What do you like best about the product?
To listen to my own calls and improve myself to take good calls.
What do you dislike about the product?
It always hanks and the user interface is very lagy.
What problems is the product solving and how is that benefiting you?
Gong is helping me to improve the aspects that I am missing out on and it is helping to improve myself.
it was helpful but the interface can be made even smoother
What do you like best about the product?
listening and improving our own call taking ability and also listening to others best calls
What do you dislike about the product?
the interface keeps getting stuck a lot and also has some bugs . would love to see a smooth experience
What problems is the product solving and how is that benefiting you?
to help understand the needs of advertiser and also work on providing appropriate resolution
It was good using gong to know the best calls and also the feedback option
What do you like best about the product?
evrything is clearly visible and recorded and easy to find
What do you dislike about the product?
unable to see the calls which was taken through meet
What problems is the product solving and how is that benefiting you?
Find our calls and misses in it including the time
Fantastic, even when it isn't
What do you like best about the product?
It's seemless to capture meetings and view them. I come from a product management background and have used Gong mostly to gather a better understanding of my customers and prospects.
What do you dislike about the product?
Transcriptions are often comically poor. That said, if there's something you're searching for you can often guess at what common bad transcriptions will be and still find what you're looking for.
What problems is the product solving and how is that benefiting you?
As a product manager, I'm not a core user profile for Gong. However, it is capturing a ton of user feedback that I've been able to learn from to make our products better. It also helps me understand how materials and training I've delivered for sales teams is playing in the field, which makes me better at my job.
My favorite Gong story: Sales leadership told me that we were struggling to position ourselves against a category of tools that we didn't directly compete with. Instead of building a training deck for how to deal with those questions right away, I searched for those tools in Gong calls. I found that they were mentioned to some reps but not others. Digging in, I saw that early in the conversation the reps were saying we were different than those tools but not specifying how. When asked later, they struggled. We tried a simple change - stop mentioning those other tools early in the conversation. Sales was happy and when I checked the numbers, mentions of the tool category had dropped by 90% over the next two months. Without data, searchable transcripts and trends, we would have spent tens of hours building and consumming training. With Gong, it took a couple of hours work total to identify that we were sabatoging ourselves and stop it.
My favorite Gong story: Sales leadership told me that we were struggling to position ourselves against a category of tools that we didn't directly compete with. Instead of building a training deck for how to deal with those questions right away, I searched for those tools in Gong calls. I found that they were mentioned to some reps but not others. Digging in, I saw that early in the conversation the reps were saying we were different than those tools but not specifying how. When asked later, they struggled. We tried a simple change - stop mentioning those other tools early in the conversation. Sales was happy and when I checked the numbers, mentions of the tool category had dropped by 90% over the next two months. Without data, searchable transcripts and trends, we would have spent tens of hours building and consumming training. With Gong, it took a couple of hours work total to identify that we were sabatoging ourselves and stop it.
Account Executive
What do you like best about the product?
Call listening, deal review, trasnsciprt of calls
What do you dislike about the product?
None i can think of been using a while now, brillaint tool.
What problems is the product solving and how is that benefiting you?
Allowing me to listen to calls and improve. One stop shop for deal review and data also
Easy to Use and Great for Coaching!
What do you like best about the product?
User friendly, easy to provide specific coaching on calls, integration with Gainsight is cool, and overall just a well thought out product that is allowing me and my team to get higher quality feedback and coaching.
What do you dislike about the product?
Like most call recording tools, it has a heavy emphasis on Sales based metrics/scorecards/etc. As a Customer Success leader, I'd love to see more CS based metrics/use cases.
What problems is the product solving and how is that benefiting you?
I used to have to join calls with my team in person to witness how they're working with their clients and it took up a ton of time and relied on me remembering what was said or hoping I took clear notes. With Gong, I can watch calls after the fact and point out specific moments to coach my team on. Additionally, if I do join the call, I can focus more on the conversation rather than taking notes, and if I want to find a specific moment after the fact, I just have to search the transcript to find the specific moment I wanted to reference.
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