Gong
Gong.ioExternal reviews
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Excellent sales tool that allows for self improvement through call review and knowledge sharing.
What do you like best about the product?
I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls.
The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.
The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.
The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.
The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.
What do you dislike about the product?
Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well.
What problems is the product solving and how is that benefiting you?
Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle).
Recommendations to others considering the product:
Highly recommended for large or rapidly scaling sales teams/organisations
Love Gong for calls!
What do you like best about the product?
I love the tangible insights it provides. It enables me to put real improvements into practice and in turn my calls/meetings are better. It's also a great resource to have when sharing calls externally with customers and internally with colleagues to get coaching/feedback.
What do you dislike about the product?
Haven't found anything yet. All around great.
What problems is the product solving and how is that benefiting you?
Being customer-facing, you can live and die by your ability to run efficient, effective meetings. Gong helps me get better which positively impacts my relationships, book of business, etc.
Goodbye Notes!
What do you like best about the product?
The transcribe feature. It is sometimes difficult to keep accurate notes, and we are left asking questions that we may have heard the answer to.
What do you dislike about the product?
Sometimes the transcript is not correct, but reading while listening helps get the work done.
What problems is the product solving and how is that benefiting you?
I am less concerned with note taking now, and rely on listening and looking at the transcript to make the best presentation.
The Perfect Solution for Improvement and Visbility
What do you like best about the product?
Being able to easily access and understand what happened on any calls associated with a deal cycle. Whether it's improving in-call tactics, training and ramping new reps, or simply prepping for a subsequent call by referencing the first one beforehand, it's very valuable.
What do you dislike about the product?
To this point I have not had moments using Gong that I disliked. I use it all the time and am just a big fan in general.
What problems is the product solving and how is that benefiting you?
Ramping, training, skillset development, best practice identification and scaling, managing complex deal cycles with many calls over time.
Recommendations to others considering the product:
No sales team should operate without Gong
The platform that will revolutionize sales 2.0 since SalesForce.
What do you like best about the product?
Helps us drive consistency across team's as we iterate on our approach with customers. Translation, statistics, filtering capabilities are awesome. Waiting for Topics to be initiated.
What do you dislike about the product?
Would love to have greater notification capability that allows us to closely follow folks who are crushing calls, especially as it gets difficult to follow folks who specialize in various different products and personas.
What problems is the product solving and how is that benefiting you?
We're able to multiply the best behaviors across the team on calls with customers by understanding what's working in messaging and what is not.
Helping me master new sales skills
What do you like best about the product?
I love that I can tag my use of sales skills through out my call, this keeps me on top of my practice and allows me to get feedback from my manager to see if i used my new skills in the appropriate way. It also keeps me accountable to use best practices and not go back to old habits. It has also been a great training tool to see how my teammates handle certain objections with prospects from similar industry's. I love to download calls from top performers on the gong app and listen on my commute home.
What do you dislike about the product?
The only thing I dislike is having to have the prospects emails in your event for Gong to pick up the recording. Sometimes I like to make a separate event and put in my teammates email, and Gong won't pick up the recording. The work around is manually scheduling the call or I white out my conference line and put it in the body of the calendar event to the prospect.
What problems is the product solving and how is that benefiting you?
I have had better demos because I can go back and listen to my discovery calls and write down anything I missed and some better questions to bring up on the next meeting. Reinforces sales training's we have so they don't go to waste.
Recommendations to others considering the product:
This has been better then any call recording service I have used.
Gong is a game changer for those who take advantage
What do you like best about the product?
I think one of the best parts of Gong is that it gives the chance to listen in on top performers and fellow associates with great records of success to see how they lead the conversation, the questions they ask, the insights they have and how they approach objections. Its an easy to get on calls on rep calls without having to move your schedule around to do so. The conversation analyzer is great as well. Seeing the ratio of talk time and when things were talked about so you don't have to listen through a long call to find what you are looking for.
What do you dislike about the product?
I don't like that the calls disappear after a certain amount of time. It would be great to just have access to the library of calls from inception to current time. Also, I think a huge improvement would be Gong analysis tagging the highest performing/best talk ratios and throwing together a highlight reel or a "check these great calls out" section so we don't have to dig to find the best conversations to learn from.
What problems is the product solving and how is that benefiting you?
Gong helps really understand if the conversation is consistent in regard to proper talk time ratios, step process (intro, value prop, questions, next steps) is in effect, and you have the right cadence when talking. It helps you become more self-aware and live in reality rather than an idealized version of yourself.
Recommendations to others considering the product:
learn the system and tools Gong offers to help hone your skills on the phone. It can help if you put the time in!
Great application for a Sales Trainer in SaaS
What do you like best about the product?
I love being able to review the account executives calls with searchable words, reps, features described and promo drops. It makes my job so much easier!
What do you dislike about the product?
I wish I were able to create a library of calls that only I can see. The library feature is global, which too is an amazing feature! I wish I could search for multiple words in a call to find all that match the search.
What problems is the product solving and how is that benefiting you?
We want consistency in our sales org. We want to make sure correct information is being given to the merchants. We want to make sure sales process is being followed.
As a result of our call reviews, we can solidly enforce sales process. And it is impacting our closed won deals!
As a result of our call reviews, we can solidly enforce sales process. And it is impacting our closed won deals!
Recommendations to others considering the product:
Impact your sales team and sign up with Gong!
Great tool for training
What do you like best about the product?
I love the ease of use, being able to download the calls and listen offline, ability to view the speaker time ratio
What do you dislike about the product?
Nothing yet, I didn't face anything that was a blocker for me yet.
What problems is the product solving and how is that benefiting you?
Great tool to learn how others take calls and add what I liked about their style to my skillset.
AWESOME!
What do you like best about the product?
I like being able to refer back to calls. Sometimes I forgot what the client said and to avoid looking silly by calling back to ask, I can just pull the call. Additionally, I like being able to listen to other sales calls and get fresh ideas of techniques or scripts they are using.
What do you dislike about the product?
Honestly, nothing right now. It's very simple to use. I wouldn't say I "dislike" this, but it would be nice if calls loaded sooner. Hardly a big deal.
What problems is the product solving and how is that benefiting you?
Training, being better prepared during closing calls, collaboration
Recommendations to others considering the product:
Easily one of the coolest softwares I have seen. A lot of sales reps dont like listening to themselves on the phone but this is a great tool to help you identify if you are talking too much, asking enough questions and qualifying. Awesome!
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