Gong
Gong.ioExternal reviews
6,511 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I could not live without this software
What do you like best about the product?
Having a place to store all of my call recordings is HUGE! IT allows me to focus more on the conversation at hand rather than attempting to take detailed notes by hand. This has resulted in me being able to have more engaged conversations and become better equipped to uncover implicit needs.
What do you dislike about the product?
I can't say I really dislike anything about this product.
What problems is the product solving and how is that benefiting you?
The business problem I've solved is being able to create sustained and growing value through the entire sales cycle. As a result, I've been better prepared for my follow up calls and emails, which have created a higher win rate.
Recommendations to others considering the product:
Don't worry about your employer "surveilling" you. This is a tool that absolutely benefits at the rep level.
Great tool to improve your pitch!
What do you like best about the product?
This is a fantastic training tool. Not only can you listen to your past conversations with clients and see what you did right and wrong, but you can also listen to your colleague's conversations and learn from them.
What do you dislike about the product?
The main issue I have with Gong is it will sometimes take a while for the calls to be ready for review. I also at times have issues pulling up old calls in the system.
What problems is the product solving and how is that benefiting you?
Great training tool for new staff. Instead of having them shadow calls when they are happening, you can save good and bad calls and get them to listen through them at their leisure... they can rewind/fast forward, etc. It's also great if a customer claims they weren't aware of something - you have proof that this was spoken about to back you up.
Recommendations to others considering the product:
The more you use it the more you learn! Great tool.
Great tool for the team and managers
What do you like best about the product?
Gong makes it easy to shadow and give feedback to my team. I can listen on my own time and follow up with coaching as it relates to specific areas of the call. Additionally, it is easy for peer coaching and for the team to learn from each other.
What do you dislike about the product?
I wish there was a way to track filler words as that can be a hindrance to building credibility on calls.
What problems is the product solving and how is that benefiting you?
Coaching mostly, but we are also solving for knowledge share across the company: product feedback, process improvement, etc as we hear it from customers.
Recommendations to others considering the product:
Understand what you want out of the software first, but chances are, it will meet your needs.
Amazing, love the platform
What do you like best about the product?
As a BDR, it enables me to review every sales call at the company. For my professional development, this has been essential in learning from the good calls, and also the bad.
What do you dislike about the product?
Sometimes the app doesn't work perfect, other than that I have nothing I dont like.
What problems is the product solving and how is that benefiting you?
Sales development. As a startup with offices in London and SF, Gong allows us to be part of the entire commercial team through following and helping with deals that we might not otherwise have been able to if we hadn't had the recordings of calls.
Recommendations to others considering the product:
A must have for any sales team. Crucial for growing businesses to be kept abreast of how commercial is doing.
Great coaching tools!
What do you like best about the product?
I like Gong's meeting transcripts. We capture recordings of every meeting via GoToMeeting and I love reviewing transcripts for clarity around discussion topics.
What do you dislike about the product?
I hate my voice! LOL - I am not a fan of actually listening to recordings. I also wish the notification emails I receive after calls included embeddable links to recording pages. Could be user error/ignorance but I don't love having to open the call recording in order to capture a recording link to share broadly.
What problems is the product solving and how is that benefiting you?
For our organization, we use Gong recordings to help with many important problems. We refer new hires to call recordings to orient them to our positioning. We analyze call records for coaching and we look at keywords to ensure compliance with important initiatives.
Best thing that happened in our sales org for a long time
What do you like best about the product?
So easy to use and easy to search previous calls by topic or user.
The ability to go back and listen to detailed recordings is just amazing.
The transcript is very close to being 100% correct most of the time.
I've learned so much from my other colleague's calls and implemented the talk tracks on my own pitch.
The ability to go back and listen to detailed recordings is just amazing.
The transcript is very close to being 100% correct most of the time.
I've learned so much from my other colleague's calls and implemented the talk tracks on my own pitch.
What do you dislike about the product?
The sound of my voice. But that Gong can't help with.
What problems is the product solving and how is that benefiting you?
Sharing peer knowledge, learning from my own mistakes and sharpening my pitches and talk tracks.
Also listening back to what the customer said or didn't say after the fact helps me pick up on hints and threats that I wouldn't otherwise during a high-pressure call.
Also listening back to what the customer said or didn't say after the fact helps me pick up on hints and threats that I wouldn't otherwise during a high-pressure call.
Recommendations to others considering the product:
It's a no brainer
Great insight and analytics
What do you like best about the product?
I like how quick the feedback is given.
What do you dislike about the product?
Search-ability into other peoples calls
What problems is the product solving and how is that benefiting you?
I’m learning more about my strengths and weaknesses in sales conversations, learning more about our tools, and providing me the ability to pay more attention to the consumers needs by re-listening to those conversations.
Great tool!
What do you like best about the product?
This tool is very intuitive and really eliminates most manual work for us as a sales team.
What do you dislike about the product?
I can't think of anything off the top of my head. The transcription/key word pickup could always be improved but that's to be expected.
What problems is the product solving and how is that benefiting you?
Gong helps us a ton with onboarding and coaching for new reps.
The first perfect score I have given anything ever...
What do you like best about the product?
Gong is a sales game-changer. I cannot think of a better enablement tool for new reps to ramp up quickly...and for seasoned reps to stay sharp and continually improve.
Being able to listen to calls at 1.5x and 1.75x is incredibly valuable.
Managers and teammates dropping comments at specific points of the playhead is super helpful as well.
Being able to listen to calls at 1.5x and 1.75x is incredibly valuable.
Managers and teammates dropping comments at specific points of the playhead is super helpful as well.
What do you dislike about the product?
a bit more robust search would be nice. but seriously...I'm digging here just to think of something remotely critical.
What problems is the product solving and how is that benefiting you?
I've never had a faster ramp up time in any sales job. Gong is largely responsible.
Recommendations to others considering the product:
buy it. I don't know what it costs, but I don't care. buy it.
Gong is massively helpful for growth and development
What do you like best about the product?
Being able to easily and quickly review my calls with clients means i don't have to focus heavily on note taking, I can get a clear view of my talk ratio, and I can look for opportunities to improve in my role. My organization also uses Gong's features for internal coaching and development as we share our calls within our team for peer critique and feedback.
What do you dislike about the product?
I'm pretty happy with the features and integrations
What problems is the product solving and how is that benefiting you?
Recalling what was discussed in a meeting, improving talk to listen ratios, quickly finding specific topics in a conversation, team training and critique.
showing 3,901 - 3,910