Gong
Gong.ioExternal reviews
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Gong is really easy to use and extremely helpful for development
What do you like best about the product?
The UI is great, features like analyzing filler words and percentages of how long I talk vs. the customer are awesome.
What do you dislike about the product?
Haven't figured out how to transcribe notes yet.
What problems is the product solving and how is that benefiting you?
As a BDR, it's crucial that calls are regularly reviewed for efficacy and development. It's never been as easy as it is with Gong to really tear apart a call, go back and listen, and get the analytics at a glance, making it easier for my manager to coach and develop my skills.
Gong, A Really Nice Product
What do you like best about the product?
Gong really helps me with self evaluation. Whether it is spur of the moment calls or scheduled business review calls, I am able to listen back to what I may have done well, or need more work on. Gong also helps in the fact that I can jump from different sections of calls to see how I am presenting different types of data.
What do you dislike about the product?
There really is not much to dislike with this product. It hits my needs of what I am looking for.
What problems is the product solving and how is that benefiting you?
I have found words that I use too much. I also find it very beneficial to see how much talk time I have in comparison to my clients.
Recommendations to others considering the product:
If you want a great way to self evaluate, Gong is a wonderful product for you.
Not Just Call Recording, But Call Analysis and Sharing
What do you like best about the product?
What I like best about Gong is that it's setup to automatically join and record my cadence calls with GoToMeeting. I never have to remember to start recording.Also, after the call analysis is complete, not only does it display which attendee what speaking, but what the topic was as well. It's usually very accurate. Sharing is easy. In my post call emails to my customers, I always insert the link to the call for them to review.
What do you dislike about the product?
There isn't much I don't about Gong. If I have to come up with something, I suppose faster analysis times would be better. But the time it takes now and the results that are produced, I'm fine with.
What problems is the product solving and how is that benefiting you?
One business problem Gong helps me with is reviewing. I take notes as best as I can during my calls. Sometimes if I'm presenting on the call, I cannot take proper notes. I usually write down the time on a pad if there is something I really need to capture in a call note. Then when the call is over and I review that call and move to exact times to locate the information I wanted to note.
whip your qualification calls into shape
What do you like best about the product?
the intelligent analytics on calls is remarkable, the UI is super friendly and makes it easy to understand said analytics, I can access peers calls to learn new approaches on my own time, I have explicit references for accelerating pipeline with lazy account execs who push off opportunity -- incredible tool
I use gong to run weekly review sessions with SDRs to polish qualification calls and approaches, review objection handling and how to close or accelerate an opportunity -- every sales org needs this
I use gong to run weekly review sessions with SDRs to polish qualification calls and approaches, review objection handling and how to close or accelerate an opportunity -- every sales org needs this
What do you dislike about the product?
sometimes tags on calls are slightly inaccurate in terms of what gong understands is being discussed at that timestamp, but this is a very minor issue and the tags are still a great way to get a snapshot and understand where throughout the call you want to do quick reviews
What problems is the product solving and how is that benefiting you?
we've seen serious improvement in the quality of our qualification calls, and the confidence of our SDRs on the phone has skyrocketed from the constructive coaching shaped with the help of gong
Recommendations to others considering the product:
Buy it. Or at least TRY it.
Easy to use and awesome results
What do you like best about the product?
My ability to listen to top reps and my own calls.
What do you dislike about the product?
The email notifications were excessive but I was able to change it to send call reviews once at the end of the day.
What problems is the product solving and how is that benefiting you?
The ability to be more aware of what I am saying and how it effects my conversations. I am able to keep people on the phone longer and find more buzz words that uncover opportunities if they are there.
Analytics that improve your team
What do you like best about the product?
I use Gong as an account manager. This helps me ensure I am reviewing my responses to common questions, what strategies work for renewals, and what I could work on to be better on my next call.
What do you dislike about the product?
There are some salesforce issues, but that might be my own companies ops issues.
What problems is the product solving and how is that benefiting you?
Gong lets me get a second ear on a call so that I can keep improving my own skillset.
Customer Success
What do you like best about the product?
I like how simple it is to use it. It's easy and intuitive. One of my favorite features is being able to save calls
I need to listen to later.
I need to listen to later.
What do you dislike about the product?
Can't think of anything yet but will report back if that changes
What problems is the product solving and how is that benefiting you?
1. Training sessions - makes it much easier to ramp up
2. Internal handoffs - makes it easier to fill in the blanks by listening to sales calls
3. Listen to my own calls to identify what I could have done better
2. Internal handoffs - makes it easier to fill in the blanks by listening to sales calls
3. Listen to my own calls to identify what I could have done better
Exceeds my expectations
What do you like best about the product?
I love how my calls are analyzed and transcribed within minutes of completing the call. I can go back and tag my manager on certain parts of the call if I need him to review a client request. I can also make notes on the call so that if I ever need to refer back to it in the future, it's easy for me to find the key pieces of the convo rather than listening to the whole thing again or reading through the full transcription. Gong has also helped me recap my convo with the client since during the call I want to focus on engaging with the client rather than taking neat and organized notes.
What do you dislike about the product?
I would like to be able to download only snippets from the call instead of download the full call.
What problems is the product solving and how is that benefiting you?
Better note-taking and sending follow up emails to clients with action items that were discussed during the call
Recommendations to others considering the product:
If you need a better system of taking good notes during calls so that you can properly follow up with clients afterward, this is exactly what you need.
Awesome product
What do you like best about the product?
I love gong because I am able to listen to my calls as I am winding down my day and tackle the stuff that I am doing wrong. It is also helpful because I can talk to my boss about what I am doing wrong and how I can improve every day.
What do you dislike about the product?
I would like voice feedback to be impplemented, but that is me being nitpicky.
What problems is the product solving and how is that benefiting you?
How to do calls better and how to run my discovery process at a rate that is turning into results.
Great company and product
What do you like best about the product?
Outside of the product the research they provide is amazing.
What do you dislike about the product?
Not a lot to complain about at all with Gong.io.
What problems is the product solving and how is that benefiting you?
It makes listening to calls for coaching much easier plus the advanced analytics
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