Gong
Gong.ioExternal reviews
6,511 reviews
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Game changer
What do you like best about the product?
I love how Gong automatically records calls and shows me an analytics dashboard of my call. I can zero in at any second of the call, I can see who was speaking and when, and I can increase the speed during playback. It also pulls out certain key words for me to zero in on.
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
I'm a Sales Engineer and having access to the call and going over the details is invaluable.
An invaluable sales enablement tool!
What do you like best about the product?
Gong is an easy to use and flexible platform for recording and analyzing sales calls. The website, apps and notification experience is absolutely top notch. Has helped me hone in on effective phrasing and areas of improvement.
What do you dislike about the product?
At default Gong sends an overwhelming amount of notifications. This is easily fixed in the settings.
What problems is the product solving and how is that benefiting you?
Gong helps me get the most out my sales calls. It breaks down the length of the call, what is said and when. I've been able to improve my closes with Gong
Recommendations to others considering the product:
This is a great product!
Can't imagine what I'd do without
What do you like best about the product?
We've been Gong customers since 2016 and it's been really cool to see how far the product has come. As a Rep, it's great to easily review my call, leave comments, and see my talk ratio. As a Sales Mgr, I love using the call folders and scorecard feature for training new reps.
What do you dislike about the product?
For the scorecard feature, It would be nice if there was more flexibility. Right now, you only have the option to create a scorecard and add it to all calls, instead of adding to a select few.
What problems is the product solving and how is that benefiting you?
Being able to quickly assess how a call went has saved so much time. The ability to jump back and forth through the call transcript and better understand the conversation has only made our sales process that much more effective and efficient.
Insightful & Incredibly Useful Tool
What do you like best about the product?
I liked how it organizes a conversation based on the topic at hand (specific features, functions of a software, even "small talk")
What do you dislike about the product?
I don't like that it auto-starts at the beginning of a sentence when you try to manually sift through a conversation
What problems is the product solving and how is that benefiting you?
Gong lets our company listen back on sales calls and determine how we're performing from a sales/cs perspective, as well as what our customers are asking/talking to us about
Pretty revolutionary for tech sales organisations
What do you like best about the product?
Easily sift through calls to find forgotten moments or to learn from mistakes
What do you dislike about the product?
It works very well but obviously the voice to text is far from perfect
What problems is the product solving and how is that benefiting you?
Share successful techniques and solutions to tough scenarios, improve as a sales person
Best tool for enabling sales reps
What do you like best about the product?
high res of data, e.g. - speakers, tags, etc.
What do you dislike about the product?
transcript is not 100% accurate , would be great to be able to trim /crop a call file before downloading instead of downloading an entire call session (e.g. - download per speaker)
What problems is the product solving and how is that benefiting you?
identifying global status of sales reps skills, identifying top reps and reps who require further training on specific topics, replacing traditional training collateral (slides etc,) with call samples (followed by a quiz)
Recommendations to others considering the product:
it's a must-have tool
Great Product
What do you like best about the product?
I love being able to search calls to learn about a particular topic or client need.
What do you dislike about the product?
Not much. It's very easy to use and navigate.
What problems is the product solving and how is that benefiting you?
It helps me learn about new clients when they get assigned to me and is incredibly helpful in learning what they said was important to them during the sales process.
Essential at this point
What do you like best about the product?
This has become a tool our team uses that I simply can’t imagine doing my job without. Simple. Helpful. and it is becoming more and more essential for every member of the org. I can't imagine working for a scale-up without something like it.
What do you dislike about the product?
I think a lot of the problems are likely with each individual setup. Like sometimes there is just way too much data and it can be overwhelming to know where to start.
What problems is the product solving and how is that benefiting you?
I'm a PMM so I use it to hear from customers, hear from sellers, and do research. I would not have enough time in a week to do all those things live.
Easy to use, quick to add value to my work.
What do you like best about the product?
I like that I can download calls to my phone and listen to the audio on my walk to and from work and improve on areas, or simply refresh my memory before another upcoming meeting. The software is intuitive enough that you don't really need much training, and you can gain value almost immediately through key word searching, or commenting on the call for your managers to review in your 1 on 1's.
What do you dislike about the product?
There really isn't anything that I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
Allowing me to constantly be improving. Either through feedback requests, or simply listening to a call with fresh eyes and mind. Being able to keyword search competitors or poor language that I;m looking to change.
Super intuitive tool that drives immense value to sales orgs.
What do you like best about the product?
The ability to listen to past (all) calls
What do you dislike about the product?
Have had no friction- no glaring issues
What problems is the product solving and how is that benefiting you?
Sales training is hard to do if there are not records of past conversations. The ability to go back and learn what went well vs. what went poorly are invaluable.
Recommendations to others considering the product:
get over the fact that other team members can listen to your calls. If you cannot learn from others and other from you, get out of sales.
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