Gong
Gong.ioExternal reviews
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Easy to Use
What do you like best about the product?
I mostly like how it calls out words that are being used too much.
What do you dislike about the product?
There's not a lot about it that I dislike.
What problems is the product solving and how is that benefiting you?
It helps me analyze my calls and see if I'm talking too much or missed a sales opportunity
Practice and listen in the shower kind of program
What do you like best about the product?
I love the mobile experience. That is almost all I use. I am so busy while at work with all my prospecting and calls, that I end up not having enough time to go over the calls that you feel you just need to grade yourself on. That is why I love mobile. I use Gong in the shower and bathroom while getting ready for the morning as well as in the commute. It helps me to be on point for my calls every day and helps me to get better and better with my calls!
What do you dislike about the product?
Honestly, there is not much that I dislike. I guess the consistent emails every morning to let me know what calls I have scheduled for the day can get a little tiresome, but that is such a minimal thing, and I am sure that it helps other people out.
What problems is the product solving and how is that benefiting you?
I just like to be able to remember what I said. since it records the conversation, I can go back and listen any time I want.
Recommendations to others considering the product:
Use it while you get ready in the morning.
Works very well for sales training
What do you like best about the product?
Product was built with end user in mind and it really shows. Very good experience using the systems day to day.
What do you dislike about the product?
Nothing as of now. It suits my needs perfectly
What problems is the product solving and how is that benefiting you?
We use Gong for training and to reference calls our AE's make. It helps quite a bit when we run closed lost campaigns to reconnect with prospects to have recorded Gong calls for context.
helpful for Project Managers
What do you like best about the product?
1. It's a fantastic teaching and learning tool as well as for coaching. Not only does the tool itself tell you filler words, but others can review the call.
2. Perfect for Project Managers as it allows to listen in again and gather details.
2. Perfect for Project Managers as it allows to listen in again and gather details.
What do you dislike about the product?
Right now if multiple people call in from one phone, of course it cannot differentiate. Not a big issue and the only one I can think of.
What problems is the product solving and how is that benefiting you?
Gong is great as it is easy to use (simply invite the correct e-mail address to all meetings) and it is also easy to adopt. One of the few systems I have heard no one complaining about when we switched to using it. Instead of typing all the details during a call, I know I can review certain segments later and simply take note of the time, instead of typing. Allows me to focus on he customer fully and the entire call and review when questions come up. Also fabulous teaching tool on filler words, how much you are on each topic and so on.
Recommendations to others considering the product:
This tool is very easy to implement. We actually enjoy using it and have several user groups on it (BDR, AE, OPMs etc). Videos are organized easily and can be organized by teams. You can easily invite the recorder when needed. In addition there were training webinars offered, which helped us with implementation.
Gong is the answer to the problem you didn't know you have.
What do you like best about the product?
The AI works! That's a first. This product allows you to search for certain terms that are important such as next steps.
What do you dislike about the product?
I dislike the fact that this product wasn't around 10 years ago.
What problems is the product solving and how is that benefiting you?
We can coach and mentor sales reps much more effectively than any other sales tool I have seen.
Recommendations to others considering the product:
Use it- you won't be sorry.
Excellent Sales Tool
What do you like best about the product?
Auto recording and transcripts are excellent for training.
What do you dislike about the product?
Nothing yet. So far so good. It has met our expectations.
What problems is the product solving and how is that benefiting you?
Sales training, demo consistency. It allows us to pick and choose bits and pieces that we like from many different demos and combine them in to a "master" demo.
Recommendations to others considering the product:
Buy it.
Gong is a game-changer
What do you like best about the product?
As a sales rep, I've spent years searching for tools to help me optimize my day. Gong is phenomenal in its ability to upload calls, break them down, and provide insights and tools to get better every day. I can't imagine not having Gong in my day-to-day.
What do you dislike about the product?
Sometimes takes a bit longer than ideal to upload calls.
What problems is the product solving and how is that benefiting you?
As a sales rep, it helps me solve forgetting a key detail or aspect of my call. I can see at a high-level how often I'm talking, pausing, and controlling the call. It's helped me become more efficient and organized.
Absolutely priceless for the busiest of people
What do you like best about the product?
Gong gives you the ability to listen to calls anywhere at anytime - which is priceless when you are busy balancing client calls during the day. It's also great for reviewing calls in an effort to coach associates, or even to remember the full conversation you had with a client :)
What do you dislike about the product?
There is absolutely nothing that I dislike about this product.
What problems is the product solving and how is that benefiting you?
Coaching of associates by reviewing calls, and helping manage busy schedules by being able to listen to calls later on.
Gong is AMAZING!
What do you like best about the product?
Gong is such a wonderful way to track your calls and document important information collected! I don't know how I would do my job without it!
What do you dislike about the product?
Nothing. I wouldn't change anything about Gong!
What problems is the product solving and how is that benefiting you?
Better analysis into my calls and metrics.
Never seen a product like this before
What do you like best about the product?
My role is a first point of contact for potential clients, and I pass off leads to the next level for the sale to close. It is great to listen to the leads close on Gong. It is also amazing to me how they transcribe and you can click through the different parts of the call based on the keywords.
What do you dislike about the product?
I wish there was a way to see all the sales that I set up in one spot. Not sure if this is a feature already but that would be awesome to have one screen with every Gong call that I put into the pipeline.
What problems is the product solving and how is that benefiting you?
It helps to learn what the salespeople above me say to potential clients and how they battle resistance.
Recommendations to others considering the product:
Try it, it is really cool and useful
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