Gong
Gong.ioExternal reviews
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Gong Revolutionizes Sales & CS Coaching
What do you like best about the product?
What don't I like best?
-Quick glance at talk time ratios to see how balanced the call was
-Ability to pinpoint specific parts of the conversation by topic
-More efficient call review by either snipping a specific portion for sharing-or-by calling attention to specific points by leaving comments
-Training for new hires - we have folders for different types of calls so they can 'shadow' without being live
-Quick glance at talk time ratios to see how balanced the call was
-Ability to pinpoint specific parts of the conversation by topic
-More efficient call review by either snipping a specific portion for sharing-or-by calling attention to specific points by leaving comments
-Training for new hires - we have folders for different types of calls so they can 'shadow' without being live
What do you dislike about the product?
I really can't think of much.
When I leave comments on the app they seem to come through one at a time via email vs in one big email at the end of a session when I do it on desktop. Could also be user error.
When I leave comments on the app they seem to come through one at a time via email vs in one big email at the end of a session when I do it on desktop. Could also be user error.
What problems is the product solving and how is that benefiting you?
Coaching made easy!
Training new hires or existing on new types of conversations.
Ability to go back and easily find information from previous calls.
Benchmarking successful reps on talk time, questions asked and results.
Training new hires or existing on new types of conversations.
Ability to go back and easily find information from previous calls.
Benchmarking successful reps on talk time, questions asked and results.
Account Executive
What do you like best about the product?
I love the accessibility of calls - it's great to be able to easily (key word there!) listen to calls, make notes, and ask for feedback from various groups.
I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc. in comparison to best practices and team results.
I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc. in comparison to best practices and team results.
What do you dislike about the product?
It would be nice if the software could differentiate voices in the same call login - though I'm not sure any vendor in this space can actually do that.
What problems is the product solving and how is that benefiting you?
Transparency - both personal and company wide. Personally, I'm able to review analytics and make changes to my call structure, talk time, etc. I'm also better able to prep for calls and prep other teams down-stream.
Gong review
What do you like best about the product?
Ease of use is amazing! So much easier than my old system.
What do you dislike about the product?
There really are no drawbacks I can find.
What problems is the product solving and how is that benefiting you?
This was recommended by a colleague. They said it was awesome. They were right.
Functional Sales Tool
What do you like best about the product?
Tracking talk time, concepts as well as filler words.
What do you dislike about the product?
Nothing at this point. The more I used it the more I will be able to contribue.
What problems is the product solving and how is that benefiting you?
Bettering myself as a sales rep by using analytics.
Incredibly useful product for all!
What do you like best about the product?
I really enjoy the fact that it transcribes my conversations. It makes it really convenient to go back to a conversation and analyze it a bit more.
What do you dislike about the product?
The only issue I have with it is that it doesn't transcribe foreign languages. Most of my clients are in Latin America and Spain so when I speak to those clients, I do not have the option and view the transcript.
What problems is the product solving and how is that benefiting you?
It is incredibly useful for quality assurance purposes which helps account managers and salespeople be better at their job. It is also a great replacement for note-taking which can be time-consuming and cause you to miss important details.
Love Gong!
What do you like best about the product?
The ability to have multiple people comment on calls. I can ask questions of my manager and he can review and get back to me through Gong's platform.
What do you dislike about the product?
The email alerts that a new call has been added to my Gong account can get a little overwhelming.
What problems is the product solving and how is that benefiting you?
Reviewing my calls allows me to identify on areas of improvement. I also like that I can listen to my co-workers call who are successful.
Great Concept, Well Executed
What do you like best about the product?
Digging through calls is so painless. Even the display that shows who is talking when makes a huge difference, searching transcripts from calls is incredible. Sharing and organizing across the team is great, too.
What do you dislike about the product?
Have to get pretty nitpicky here, but sharing snippets could use a little work.
What problems is the product solving and how is that benefiting you?
There are a few fronts here. First, it helps me as an individual salesperson by making it easy to discover the exact section of a call I'm looking for, which means I don't have to worry nearly as much about taking notes. Second, the ability to organize calls and snippets into folders is a huge asset for growth and onboarding new salespeople.
Recommendations to others considering the product:
I'm not super familiar with the competition, but my understanding is that Gong is the leader in the space, and I'm not surprised at all.
Gong is super helpful!
What do you like best about the product?
The platform is very easy to use and provides a fantastic analysis into the recorded call.
What do you dislike about the product?
There's nothing about Gong itself that I dislike, my only issue is making time within my schedule to go back and listen to the Gong recordings; but that's my problem, not Gong's.
What problems is the product solving and how is that benefiting you?
Gong helps me to self-evaluate my job performance when speaking with my customers on the phone so that I can improve my skills. I also use Gong's recordings to share training calls I've had with my customers, so that they can pass along our training recordings to others on their team who couldn't attend our original session.
BDRs' Dream Sales Enablement Tool
What do you like best about the product?
Requesting feedback from my supervisor on certain parts of my calls is one of the most valuable features for me. At times, I will come across a question I have never been asked by a prospect, and it's extremely helpful to request feedback at that certain point of the call to gain immediate feedback on how to tailor my response.
What do you dislike about the product?
The translation from voice to "script" is incredibly useful for visual learners. However, the translation is imperfect and has opportunity to improve... Perhaps my southern accent has something to do with it as well.
What problems is the product solving and how is that benefiting you?
Account Executives within my organization are able to capture their interactions with prospects, and these conversations are used as training for BDRs. Our sales team in its entirety is held accountable for what they discuss with prospects because we are able to go back and listen to recordings at 2x speed to revisit information.
Recommendations to others considering the product:
Encourage all users of the product to record their calls to heighten its benefits! I enjoy listening to others' calls on the Gong app when I'm getting ready for work, driving, etc. to develop my skills and get different perspectives. We have Gong linked with GoToMeeting, so all calls are recorded.
Wonderful System!
What do you like best about the product?
I love how user-friendly it is and how artificially intelligent it is
What do you dislike about the product?
the system is very user friendly and I honestly can't think of anything
What problems is the product solving and how is that benefiting you?
We are automating the process of cold calling and targetting places in the call where it falls through
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