Gong
Gong.ioExternal reviews
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Gong.io provides amazing insights and improves sales training!
What do you like best about the product?
I love how much they have achieved in such a short period of time, being the first movers in a new market can be challenging and the Gong team has done an amazing job.
The thing I like best about Gong is that when Gong is activated, all conversations between a representative and a prospect are recorded and automatically transcribed into text that is searchable, I can then create alerts for keywords I'm interested in and get notifications when these words come up on a call.
The thing I like best about Gong is that when Gong is activated, all conversations between a representative and a prospect are recorded and automatically transcribed into text that is searchable, I can then create alerts for keywords I'm interested in and get notifications when these words come up on a call.
What do you dislike about the product?
The only thing I honestly do not like about this product is the logo :)
What problems is the product solving and how is that benefiting you?
Anyone that needs to better measure the effectiveness of sales representatives and SDRs, or want to considerably lower the risk of lead qualification processes should consider Gong.
My follow ups are much better because of Gong
What do you like best about the product?
Love that I can just turn on the prospect and speed it up to 1.5x to get through a call quicker
What do you dislike about the product?
No direct transcription of what's said into meeting notes within Salesforce. Writing all my notes in a meeting in Salesforce is the bane of my existence
What problems is the product solving and how is that benefiting you?
More articulate feedback and follow up with my customer, "this is what I heard from you."
It's also great to have a good history recorded so that if you inherit an account you can actually listen to past convos.
It's also great to have a good history recorded so that if you inherit an account you can actually listen to past convos.
Recommendations to others considering the product:
buy it now
Sales Rep utilizing Gong for self improvement, and coaching other team members
What do you like best about the product?
I like how Gong breaks down the call into who is speaking and the topics being discussed - this makes it really easy to jump to relevant parts of the call
What do you dislike about the product?
Occasionally it doesn't record the other side of the call, but I think this is due to restrictions in certain states, not Gong itself!
What problems is the product solving and how is that benefiting you?
This helps us coach other team members on where to improve on their calls, it also serves as a great learning tool for us to learn from other departments as well.
Recommendations to others considering the product:
Make sure Manager's are recommending it to staff, and regularly use it as a tool to provide feedback
Gong Review
What do you like best about the product?
I like the ability to see at what time the second caller is speaking
What do you dislike about the product?
I often search in the wrong box when trying to switch between calls to listen to, I'll accidentally search within the call versus the database. This is more related to my stupidity but a review of the UI to investigate this could be of value.
What problems is the product solving and how is that benefiting you?
Gong helped immensely during my training. I've also been able to reflect on calls, pick up on mistakes and correct them for future calls. The main benefit is that it's made me a stronger salesperson and better at my job
Gong great for the big picture
What do you like best about the product?
I like how analytical Gong is, not only can I dive deep into individual conversations, but I can go beyond and capture trends as a whole. This helps step back to see the big picture, and readjust my strategy based on what works and what doesn't
What do you dislike about the product?
The search bar seems to auto-populate in a way that makes it tricky to quickly click the one you actually want. It can be helpful if that is the first one that shows up, otherwise, you have to press enter quickly or click on the search bar again.
What problems is the product solving and how is that benefiting you?
With Gong our team is able to increase our speed so that we can manage the high volume of conversations we need to have.
Great Sales Tool!
What do you like best about the product?
Ability to listen back and refresh my memory on demonstrations. It's also great for sharing a recorded demonstration with the client, they love it!
What do you dislike about the product?
Slight delay in transcript and some errors.
What problems is the product solving and how is that benefiting you?
Faster training and onboarding
Coaching
Coaching
Recommendations to others considering the product:
It's worth the investment, our whole sales team loves it!
Gong 2018 review
What do you like best about the product?
I love the insight Gong provides on call reviews. Love that I can review calls at 1.5 speed. Great way to learn from peers and improve my sales game.
What do you dislike about the product?
The only thing I could say is that sometimes the transcription is a little off.
What problems is the product solving and how is that benefiting you?
Gong helps us get better as a sales team. Review calls, enhance phone game, eliminate filler words and learn from mistakes. Great for ensuring you did not miss anything that was said by prospects. It also enables us to analyze successful calls in detail.
Recommendations to others considering the product:
Great sales tool.
Game Changer for a Product Team
What do you like best about the product?
Simply being able to give our POs and PMs access to Gong so they can listen in to calls no matter where they are in the world. The ability to get alerts when certain phrases are mentioned and then share with my team to discuss.
What do you dislike about the product?
Stats are good, but as a data geek I'd like to see more here.
What problems is the product solving and how is that benefiting you?
We're able to understand how products and pitched and discussed after we launch them. With a large sales team, the product team can keep a pulse on how our products are positioned. We can also understand what clients are asking for.
Recommendations to others considering the product:
Get other teams involved! So many people at the company can benefit from Gong.
A really convenient way to practice sales conversations and iterate on process.
What do you like best about the product?
The mobile app, the talk time breakdown, listening and other call stats. I also enjoy the blog and resources that are shared on Linkedin and that can be found on the homesite.
What do you dislike about the product?
I think the transcription can be slightly improved as well as the topic tagging.
I also have an issue with the UX when i hover over and click "log in" and "request a demo" slides in.
I also have an issue with the UX when i hover over and click "log in" and "request a demo" slides in.
What problems is the product solving and how is that benefiting you?
learning sales process as a team and individual. Gong makes it easy to see whats working from a holistic view.
Recommendations to others considering the product:
If you're looking to streamline a sales process, track what's working and what's not working, I highly recommed Gong. In addition, Gong has a mobile app that makes it incredibly easy to listen and make the most out of your commute /workout.
Great product - love the app
What do you like best about the product?
This app is great - love reviewing past calls
What do you dislike about the product?
Wish there was a private mode so I can record a call but not share it with my entire team.
What problems is the product solving and how is that benefiting you?
Gong allows me to record conversations without taking notes.
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