Gong
Gong.ioExternal reviews
6,511 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful tool for any sales professional
What do you like best about the product?
Having an archive of past meetings that is coupled with powerful search/filtering tool is a game changer.
What do you dislike about the product?
The interface is a little clunky and slow. Not a deal breaker in my eyes though.
What problems is the product solving and how is that benefiting you?
It helps us to think more strategically about our meetings. Being able to see stats after the call and do a quantitative analysis across successful/ not successful meetings has allowed us to really step our game up.
Recommendations to others considering the product:
This is a need for any sales team. Having data to back up why you want reps or why a rep personally changes their processes is vital. Gong fills that void.
Exciting tool - very useful & keep evolving
What do you like best about the product?
The new features that keep coming, mainly the voice to text recognition and the fact I can jump between parts of the call, especially if I want to look for a specific word which was mentioned during the call
Comfortable UX.
Comfortable UX.
What do you dislike about the product?
It used to have some bugs (sometimes the bot did not start recording automatically), but now it is seems to be fine
What problems is the product solving and how is that benefiting you?
Every G2M is recorded automatically on the cloud which saves me time to record and save
Recommendations to others considering the product:
Great tool, with great minds behind it
Marketing & Gong
What do you like best about the product?
I love how I can easily see the different aspects of the call (such as discovery). I work as a content marketer and I use Gong to see exactly what our clients are looking for, and it's so helpful to be able to skip from section to section quickly to get the information that I need.
What do you dislike about the product?
I wish that there were more ways to organize calls besides mine, my team, and the company. It would be cool if I could organize/search through calls based on calls where the prospect speaks a lot or something to that effect.
What problems is the product solving and how is that benefiting you?
Gong helps individuals who aren't directly involved with sales easily understand the sales process. I really feel like Gong helps me more accurately understand how to market to our customers.
Recommendations to others considering the product:
If you'd like to increase sales visibility and facilitate easier coaching, I would recommend Gong to your organization.
Gong has been great when doing product demos at Siteimprove. It's really nice to review your calls.
What do you like best about the product?
The analysis of the call and being able to hop to certain parts of the call quickly. I can also monitor my talk time to make sure I am asking enough specific, thought provoking questions.
What do you dislike about the product?
It seems to be a little difficult to send the call to your prospects.
What problems is the product solving and how is that benefiting you?
We are able to see when we used certain words that we might not want to use on sales calls. I am also able to focus on the call rather than scrambling to take notes. I can always review the call and take notes afterwards.
Gong Demo Recorder Review
What do you like best about the product?
I love being able to go back and listen to demos. It leaves my hands free and lets me have a more fluent conversation as opposed to scribbling notes constantly while trying to listen to a prospect.
What do you dislike about the product?
This might just be the way my company has it set up, but anyone in the company can listen to my demos. I'd appreciate a little more privacy in which only my team and managers could listen.
What problems is the product solving and how is that benefiting you?
Being able to pinpoint where a sales conversation went wrong is very helpful. The ability to go back and listen to where interest was sparked is vital, especially with big prospects that bring entire teams to demos.
Recommendations to others considering the product:
Try running it on your next few demos and go back and listen. This platform will speak for itself.
Easy to use with a simple layout. Makes listening to calls a breeze!
What do you like best about the product?
I love being able to search with the filters set, such as employee, name, topics, call name, etc.
What do you dislike about the product?
Not anything I can think of. I can honestly say I have never run into any issues with Gong yet.
What problems is the product solving and how is that benefiting you?
Being able to record our calls, and being able to easily find the calls based on what it was called on my calendar. I can look at my calendar and then search that in Gong and find it no problem. LOVE IT.
Recommendations to others considering the product:
USE IT! It is so easy to get used to and the clarity, along with the topics it AUTOMATICALLY sets, helps with knowing what part of the call to go to.
Fantastic Sales Tool
What do you like best about the product?
The ability to review your own calls is invaluable to the success of a good salesperson. Reviewing calls of my colleagues is just as valuable, understanding where we are having the most success, presenting consistent pricing, and reviewing the objection handling of others has been crucial to our companies success. I could not rate this tool highly enough!
What do you dislike about the product?
I honestly cannot think of anything I dislike with this product. I cannot imagine not having this tool in our toolkit.
What problems is the product solving and how is that benefiting you?
Understanding how much you are talking in relation to your prospect, what filler words are being used, and the ability to focus on the conversation rather than taking notes are just a few of the business benefits Gong provides.
Great tool, especially for onboarding!
What do you like best about the product?
It is widely used in our organization not only to help with training and onboarding but also continuous learning. It's easy to navigate and use which makes it a good tool to incorporate in my day-to-day.
What do you dislike about the product?
I haven't had any issues with Gong so far.
What problems is the product solving and how is that benefiting you?
For me I'm using it mostly for training purposes and a tool that is helping with the progression of my career as I look to next steps.
Changes How I Run my Engineering Team
What do you like best about the product?
I go back and share with my Sales Engineers exact moments in the call where the audience was engaged and where he/she lost them. They in turn suggest specific timings (e.g. at the 7:10 mark, I got stuck here) in live demos to clients where I can watch and give them over the shoulder guidance on what I would have done differently. It's an incredible tool for ensuring quality across my team.
What do you dislike about the product?
There are some challenges when using the search feature to go find specific calls related to an opportunity from SFDC, but these improve in each version.
What problems is the product solving and how is that benefiting you?
I've gotten both reps and engineers up to speed much more quickly using gong. We ensure that lessons learned travel across the team much more quickly and the evidence is live and tested in front of clients.
Great software for onboarding, getting feedback and helping me improve as a Sales Rep
What do you like best about the product?
Gong has been really helpful as an Account Executive because it allows me to go back to my calls, skip to the parts that I thought I did really well on and those that I think I could improve on and allows me to see what my colleagues are doing so that we can learn from each other.
I particularly like the fact that I can request feedback from my manager at certain points in the call and we typically have a meeting every week where we discuss feedback/improvements. It's also really helpful because the reporting allows me to benchmark my calls with my colleagues and see what they are doing that is working well.
The interface is user-friendly and the software automatically joins your calls, so it's super simple to set up!
I particularly like the fact that I can request feedback from my manager at certain points in the call and we typically have a meeting every week where we discuss feedback/improvements. It's also really helpful because the reporting allows me to benchmark my calls with my colleagues and see what they are doing that is working well.
The interface is user-friendly and the software automatically joins your calls, so it's super simple to set up!
What do you dislike about the product?
The transcript feature and the analysis of what topics were discussed in what section of the call are not always super accurate but this hasn't been an issue in getting the main value of the platform, which for me is the ability to get feedback from my manager and see what colleagues are doing.
What problems is the product solving and how is that benefiting you?
-Quicker onboarding of sales reps
-Call Coaching/feedback
-Call Coaching/feedback
showing 3,981 - 3,990