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Gong is great and the AI feature works well
What do you like best about the product?
I like that Gong gives an overview of how the general sentiment of a call went. It is easy to use and if for any reason we need to take Gong out of a call, it is very easy to do. Integrating this into all our client calls has been a game changer.
What do you dislike about the product?
What would be better is if the AI was better. What I mean by that is sometimes really positive calls can be marked as negative which doesn't really help when trying to search through various calls.
What problems is the product solving and how is that benefiting you?
It is helping and benefitting us so that we have the calls details and stats infront of us really quickly.
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Gong for the WIN
What do you like best about the product?
Gong is great at many things! I especially love the SalesForce integration. It allows me to update accounts, contacts, and opportunities with customer communication and embed meetings in the Opportunity. I also appreciate being able to see my Opportunity pipeline in Gong so that I can quickly update the critical fields for pipeline health. The note-taking function is crucial for customer success in our Opportunity Win plans and for setting up our demos for success. Additionally, I really like the AI follow-up email generator.
What do you dislike about the product?
Although the AI follow-up email generator is useful, it's not always accurate. I'm constantly having to change what the email says, but it's a good starting point to get the task done.
What problems is the product solving and how is that benefiting you?
Gong helps with being productive in note taking, conversation intelligence, follow up emails and sales coaching for better presentation and learning.
Great for following up on calls
What do you like best about the product?
The summaries after calls and next actions
What do you dislike about the product?
Sometimes it mishears my calls and what I'm discussing
What problems is the product solving and how is that benefiting you?
Helps me track my calls and record demos with clients
By far the best
What do you like best about the product?
Everything - from the accuracy of the AI anaylsys, from the usability and convenience of the mobile app - is by far the best in the space.
What do you dislike about the product?
I'd love to see Gong auto-completing certain CRM fields based on what it picks up in calls.
What problems is the product solving and how is that benefiting you?
I haven't taken notes on a sales call since I started using Gong. This allows me to focus on the conversation and ask more thoughtful and impactful discovery questions.
So much information that helps my sales cycle from start to finish.
What do you like best about the product?
the AI insights and auto generated emails for follow ups.
What do you dislike about the product?
The only thing I dislike is how the video recording doesn't require a password. Sometimes we have confidential data.
What problems is the product solving and how is that benefiting you?
It's solving the problem of having multiple platforms to do everything Gong does in one.
Works Great!
What do you like best about the product?
It stores and analyzes all my meetings. I have the recording at my finger tips when prospects want to review it.
What do you dislike about the product?
It's vast functionality. I feel like I am only scratching the surface in using its capability.
What problems is the product solving and how is that benefiting you?
It provides a library of information regarding historical meetings both from intelligence and archived calls for prospects to review if needed.
This really helps!
What do you like best about the product?
I like the integration of the call recordings with Gainsight, the notes that are automatically generated and the transcript that is included in each call. Makes it so easy for me to recall the main points in the discussions and to follow up with my customers.
What do you dislike about the product?
The search function isn't exactly top-notch. I don't usually get the results that I am looking for although some are pretty close. It would be good if I can search based on the types of calls eg. cadence, success review, onboarding, etc.
What problems is the product solving and how is that benefiting you?
Updating Gainsight automatically whenever a call with a customer is done. The notes that are automatically generated help me to quickly start on the meeting minutes - this saves me time and effort. And whenever I want to confirm something that has been said in a meeting, having a recording with transcript sure beats having to write the points during the meeting!
Couldn't do my job without it!
What do you like best about the product?
As a CS leader, I have used Gong in my last several roles. I'm at the point where I wouldn't want a CS leadership position where I couldn't use Gong with my team. It's incredibly helpful for sharing the voice of the customer with internal teams, coaching CSMs, understanding and tracking customer challenges, and building accountability for CSMs and customers. Calls are easy to record and share.
What do you dislike about the product?
I would have loved a follow-up check in from the implementation team a few weeks or months after launching. Now that we're using it regularly, there are definitely ways we could improve and I'd love some expert advice~
What problems is the product solving and how is that benefiting you?
It's incredibly helpful for sharing the voice of the customer with internal teams, coaching CSMs, understanding and tracking customer challenges, and building accountability for CSMs and customers.
Streamlining Account Handoffs and Enhancing Workflow Efficiency with Gong
What do you like best about the product?
Automated note taking that is *mostly* correct? Yes, please!
Enhanced visibility throughout the sales process. The account handoff—whether from an AE or another CSM—is significantly streamlined with Gong. The platform generates follow-up emails once the call is processed, which I utilize as a first draft for customer communication. This feature has been a game changer, greatly improving the efficiency of my workflow.
Enhanced visibility throughout the sales process. The account handoff—whether from an AE or another CSM—is significantly streamlined with Gong. The platform generates follow-up emails once the call is processed, which I utilize as a first draft for customer communication. This feature has been a game changer, greatly improving the efficiency of my workflow.
What do you dislike about the product?
Sometimes AI gets the transcript wrong, and therefore the general conversation incorrect. As long as you review prior to taking action these concerns are moot.
What problems is the product solving and how is that benefiting you?
Efficiency! The workday is full of competing priorties, this tool helps take some of the administrative and mundane tasks off my plate
Gong has changed my experience as a CSM
What do you like best about the product?
I love the AI generated notes because I am able to be in the moment with my clients. I no longer need to be furiously typing notes and I can focus on listening.
What do you dislike about the product?
I would not change anything at all. I love Gong!
What problems is the product solving and how is that benefiting you?
Gong is capturing all my conversations with my clients. Gong also is showing me the previous notes with my upcoming calls with is greatly beneficial.
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