Gong
Gong.ioExternal reviews
6,579 reviews
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Excellent, Polished Product with Powerful Audio Transcription Search
What do you like best about the product?
The audio transcriptions and the ability to search based on that.
What do you dislike about the product?
Not much. Its an excellent well polished product.
What problems is the product solving and how is that benefiting you?
Call recordings with transcripts and key highlights of the call. Integrations with CRMs help map the right call link at a contact level makes it easy for future reference.
Easy Call Insights That Power Support Coaching
What do you like best about the product?
It’s easy to locate key information in calls, which really helps with support coaching and development.
What do you dislike about the product?
There isn’t an easy way to see month-over-month improvements in the metrics tracked through the dashboards. The coaching dashboard shows compliance, but it doesn’t clearly reflect behavioral improvement, even though those behaviors are being monitored.
What problems is the product solving and how is that benefiting you?
Gong makes pre-call research and post-call listening much easier for quality assurance and coaching, thanks to its clear summaries and helpful AI support. This saves us time.
Keeps Customer Research Organized and Easy to Share
What do you like best about the product?
I actually do not use it for sales. I use it for customer research and it helps me keep everything organized and to share things easily with the development team.
What do you dislike about the product?
The price. I think that because it is for sales people it has a price I am not willing to pay.
What problems is the product solving and how is that benefiting you?
The key problem is being able to share with engineers and them getting the information quickly.
Efficient Call Management with AI-Driven Insights
What do you like best about the product?
I find Gong incredibly useful for call recordings, summarization, and preparation. The summarization and creation of follow-up emails saves me at least 30 minutes per call, which is essential for me as a CSM. I really like the follow-up emails and the ability to prepare for meetings using AI. I appreciate having everything centralized into one tool, allowing me to see what my Sales team is doing on my account without having to listen to the full recording. It's great to be able to quickly search through my calls when I'm unsure about a topic and find the precise moment in the call where things were mentioned.
What do you dislike about the product?
I think the Forecasting could be better, we tried it for a little while for renewals and it still needs improvement. We have the integration with Gainsight but that could be improved in order to record directly the call summaries in a timeline activity.
What problems is the product solving and how is that benefiting you?
Gong saves me 30 minutes per call through summarization and follow-up emails, centralizes recordings, and helps in call preparation with AI.
We regularly use Gong recordings during internal design discussions to cross-check customer inputs
What do you like best about the product?
In my role as a Engineer working closely with truck sales and customer discussions, Gong has been very useful in bringing transparency to conversations.
We use Gong to record and review customer calls related to vehicle requirements, technical clarifications, and project discussions. It helps us revisit important points like load requirements, design constraints, and customer expectations without missing details.
One feature I find very helpful is the ability to search conversations and quickly jump to specific topics. This saves time when we need to validate requirements during design stages. It also helps align sales and engineering teams, especially when multiple stakeholders are involved.
Similarly, at L&T Technology Services while working on the Acuity Brands project, we used Gong to bring the same kind of clarity to engineering and project sales conversations. Engineers would discuss pending drawings, project timelines, and workload commitments across multiple calls, and it was very easy for things to get lost without a proper tracking system. Gong helped us monitor how many drawings were pending per engineer, what had been committed on calls, and where delays were forming essentially improving work efficiency and accountability across the team in a very natural and non-intrusive way.
We use Gong to record and review customer calls related to vehicle requirements, technical clarifications, and project discussions. It helps us revisit important points like load requirements, design constraints, and customer expectations without missing details.
One feature I find very helpful is the ability to search conversations and quickly jump to specific topics. This saves time when we need to validate requirements during design stages. It also helps align sales and engineering teams, especially when multiple stakeholders are involved.
Similarly, at L&T Technology Services while working on the Acuity Brands project, we used Gong to bring the same kind of clarity to engineering and project sales conversations. Engineers would discuss pending drawings, project timelines, and workload commitments across multiple calls, and it was very easy for things to get lost without a proper tracking system. Gong helped us monitor how many drawings were pending per engineer, what had been committed on calls, and where delays were forming essentially improving work efficiency and accountability across the team in a very natural and non-intrusive way.
What do you dislike about the product?
One challenge I’ve noticed is that transcription accuracy is not always perfect, especially during technical discussions involving engineering terminology, part names, or abbreviations. So we still need to manually verify certain points.
Also, initially, it took some time for our team to understand how to effectively use filters, dashboards, and insights provided by Gong. A slightly simpler onboarding experience would help new users.
One of the biggest pain points was around handling highly technical conversations. In the Volvo Trucks environment, when a truck breaks down on the production floor, the spare parts order call happens very quickly and is filled with technical language specific part names, catalog codes, brake assembly specifications, bracket dimensions, and so on. While Gong does a great job recording and transcribing these calls, the transcripts were not always clean or accurate when it came to technical terminology. Sales reps still had to manually go back and verify part details, which added an extra step rather than saving time.
Also, initially, it took some time for our team to understand how to effectively use filters, dashboards, and insights provided by Gong. A slightly simpler onboarding experience would help new users.
One of the biggest pain points was around handling highly technical conversations. In the Volvo Trucks environment, when a truck breaks down on the production floor, the spare parts order call happens very quickly and is filled with technical language specific part names, catalog codes, brake assembly specifications, bracket dimensions, and so on. While Gong does a great job recording and transcribing these calls, the transcripts were not always clean or accurate when it came to technical terminology. Sales reps still had to manually go back and verify part details, which added an extra step rather than saving time.
What problems is the product solving and how is that benefiting you?
In our workflow, one of the biggest challenges earlier was misalignment between sales discussions and engineering execution. Customer requirements discussed during calls were sometimes captured only through notes or internal communication, which could lead to missing details or incorrect assumptions during the design phase.
Gong helps solve this by providing complete visibility into actual customer conversations. We can revisit recorded calls anytime to verify requirements such as load conditions, vehicle usage, mounting constraints, and special customer expectations. This reduces dependency on second-hand information and avoids misunderstandings.
Another problem it addresses is lack of traceability. Earlier, if there was confusion during later stages of the project, it was difficult to go back and check what was originally discussed. With Gong, we now have a reliable reference for all key discussions, which helps in better decision-making.
From a practical standpoint, this has benefited me by:
• Reducing design rework caused by unclear or missed requirements
• Improving confidence while finalizing engineering inputs
• Helping in cross-functional alignment between sales, design, and other teams
• Saving time when validating requirements, as I can directly refer to specific parts of conversations
Overall, Gong has made the transition from customer discussion to engineering execution much smoother and more accurate in our truck project workflows.
Gong helps solve this by providing complete visibility into actual customer conversations. We can revisit recorded calls anytime to verify requirements such as load conditions, vehicle usage, mounting constraints, and special customer expectations. This reduces dependency on second-hand information and avoids misunderstandings.
Another problem it addresses is lack of traceability. Earlier, if there was confusion during later stages of the project, it was difficult to go back and check what was originally discussed. With Gong, we now have a reliable reference for all key discussions, which helps in better decision-making.
From a practical standpoint, this has benefited me by:
• Reducing design rework caused by unclear or missed requirements
• Improving confidence while finalizing engineering inputs
• Helping in cross-functional alignment between sales, design, and other teams
• Saving time when validating requirements, as I can directly refer to specific parts of conversations
Overall, Gong has made the transition from customer discussion to engineering execution much smoother and more accurate in our truck project workflows.
Turns Messy Sales Calls Into Searchable Insights for Better Forecasting and Coaching
What do you like best about the product?
Gong provides three main "upsides" by turning messy conversations into searchable data:
Visibility & Accuracy: You see what’s actually happening in deals instead of relying on subjective rep notes. This leads to 95% more accurate sales forecasting.
Faster Coaching: Managers can skip to "swearing" or "competitor mentions" in a 60-minute call in seconds, allowing them to coach 3x more reps in the same amount of time.
Replicating Top Talent: It identifies the specific talk patterns (like talk-to-listen ratios) used by your best sellers so you can clone their strategy across the whole team.
Visibility & Accuracy: You see what’s actually happening in deals instead of relying on subjective rep notes. This leads to 95% more accurate sales forecasting.
Faster Coaching: Managers can skip to "swearing" or "competitor mentions" in a 60-minute call in seconds, allowing them to coach 3x more reps in the same amount of time.
Replicating Top Talent: It identifies the specific talk patterns (like talk-to-listen ratios) used by your best sellers so you can clone their strategy across the whole team.
What do you dislike about the product?
The bad:
High price tag: It’s a premium-priced tool, and the platform fees can be significant, which is hard to justify for smaller teams.
Rep pushback: If it isn’t introduced carefully, it can come across as “Big Brother” surveillance and end up hurting trust across the team.
Feature overload: The interface feels dense, and it often requires a dedicated admin to keep the AI “trackers” accurate, maintained, and genuinely useful.
High price tag: It’s a premium-priced tool, and the platform fees can be significant, which is hard to justify for smaller teams.
Rep pushback: If it isn’t introduced carefully, it can come across as “Big Brother” surveillance and end up hurting trust across the team.
Feature overload: The interface feels dense, and it often requires a dedicated admin to keep the AI “trackers” accurate, maintained, and genuinely useful.
What problems is the product solving and how is that benefiting you?
"Gong has been a game-changer for our visibility. Before, our CRM was a 'black box' of vague notes; now, I can see exactly why deals stall or what our top reps are saying differently. It’s cut our onboarding time in half because new hires can just listen to 'gold standard' calls.
The downside is the price—it’s a major investment—and it can feel a bit 'Big Brother' if you don’t lead with a coaching mindset. But for closing the gap between your best and worst performers, the data is unbeatable."
The downside is the price—it’s a major investment—and it can feel a bit 'Big Brother' if you don’t lead with a coaching mindset. But for closing the gap between your best and worst performers, the data is unbeatable."
Sales Insights and Preset Reporting That Deliver
What do you like best about the product?
Sales insights and preset reporting on specific initiatives
What do you dislike about the product?
Pay for every tab separately instead of easy access
What problems is the product solving and how is that benefiting you?
Sales scripting and alerts
Superb Usability and Forecast Management
What do you like best about the product?
I like Gong for its ease of use and simple interface, which means there's a low learning curve. The UI design is great, with colors and formats that make it easy to navigate. The initial setup was super easy, which was a big plus for me.
What do you dislike about the product?
Having to sign in so frequently but it's not a big deal
What problems is the product solving and how is that benefiting you?
I use Gong for cadences and forecast management, solving customer outreach and organization issues.
Gong Makes Sales Call Insights Effortless for Coaching and Onboarding
What do you like best about the product?
Gong stands out for how clearly it surfaces insights from sales calls without adding extra work for the team. The call recording, transcription, and tagging features are reliable, and the search function makes it easy to find specific moments quickly. It’s especially useful for coaching and onboarding, since managers can point to real examples instead of giving abstract feedback.
That said, the interface can feel a bit dense at times, and it takes some effort to fully use the analytics features. Once set up, though, it becomes a consistent source of truth for sales conversations and performance.
That said, the interface can feel a bit dense at times, and it takes some effort to fully use the analytics features. Once set up, though, it becomes a consistent source of truth for sales conversations and performance.
What do you dislike about the product?
Gong can feel overwhelming at first, especially with how much data and how many features are packed into the interface. It takes time to understand how to navigate dashboards and actually use the insights effectively, rather than just viewing them.
There are also moments where the transcription isn’t perfectly accurate, which can affect how reliable some insights feel. Finally, the pricing can be a barrier for smaller teams, particularly if you’re not fully using the more advanced features.
There are also moments where the transcription isn’t perfectly accurate, which can affect how reliable some insights feel. Finally, the pricing can be a barrier for smaller teams, particularly if you’re not fully using the more advanced features.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and organizes real customer interactions, which makes it easier to understand what’s actually happening in deals.
Effortless Email and Call Management with Robust Integrations
What do you like best about the product?
I use Gong to keep track of all my outgoing email campaigns, calls, and LinkedIn connections/messages. I appreciate that all my daily to-dos are right in front of me, allowing me to schedule my day efficiently. I love that I can easily custom build flows for any situation. Making calls through Gong is straightforward, and I value being able to record calls for later review or send them to clients. Keeping track of call and email volumes is really helpful. I also like the integration with ZoomInfo and Salesforce, making it convenient to import contacts. Gong's setup was very easy.
What do you dislike about the product?
I would like to-dos to be displayed in an easier to see manner, like a calendar format.
What problems is the product solving and how is that benefiting you?
Gong keeps all my daily email campaigns, calls, and LinkedIn connections organized. I can track interactions, schedule my day, and stay on top of tasks. Customizable flows let me handle any situation, and I efficiently manage call and email volumes.
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