Gong
Gong.ioExternal reviews
6,454 reviews
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Gong is top tier!
What do you like best about the product?
The feature I like most about Gong is being able to go into the "analytics" tab and see how your activities stack up against your teams for the day/week!
What do you dislike about the product?
The feature I dislike the most about Gong is it can at times be difficult to find a contact in the search bar, but this is easy to get around by going into the account and looking there.
What problems is the product solving and how is that benefiting you?
Gong allows us to review emails, calls, and any outreach that we do to make sure our team is being as efficient as possible in contacting prospects.
nice for summarizing meetings and integrates well with salesforce
What do you like best about the product?
SF integration is a nice plus; not having to enable text transcription to get it working is good too
What do you dislike about the product?
privacy, disclosure, delay to receive the summary
What problems is the product solving and how is that benefiting you?
recording internal and external meetings and providing a nice summary
Impactful for sales team leaders & ICs
What do you like best about the product?
I like that I can easily gauge the health of each rep's pipeline and the AI powered search of deals history. I love the heatmaps for seeing if deals are on track or in trouble. It also makes it really easy to see if/when the next call is scheduled. It was easy to set up call grading templates. It has also helped onboarding new reps as I send them to the call library. Myself and my team live in Gong. We use it every day for pipeline management, call coaching, preparing for calls and more. It was fairly easy to set up - we had a strong pilot program with ample customer support. I found it easy to integrate Gong with HubSpot, our email and calendar.
What do you dislike about the product?
Call trackers were hard to set up, but I understand the may be easier now with AI tools. I need to look into this.
What problems is the product solving and how is that benefiting you?
Gong helps my team manage their deals more efficiently, ensures things don't slip through the cracks, and provides excellent sales coaching tools.
Essential Tool for Smarter Selling
What do you like best about the product?
I like that Gong automatically records and transcribes every sales call, making it super easy to review what was said, coach my team, and quickly find key information about the call.
What do you dislike about the product?
Sometime the reporting features can feel a little complex and overwhelming to set up exactly what I need, making it take longer than expected to pull simple metrics
What problems is the product solving and how is that benefiting you?
Gong solves the problem of not knowing what actually happens in a call by recording, transcribing, and analyzing them all. This benefits me by making coaching easier and giving me a clear, objective view of how to deal the call if Incase there are some questions that I forgot to. I can always go back to that interaction using Gong.
Powerful tool for recording, meeting minutes and next steps
What do you like best about the product?
Ease of use, possibility to share recordings via links conveniently, translations of notes, integrations
What do you dislike about the product?
Requires a license to share a recording as a record (not via link)
What problems is the product solving and how is that benefiting you?
Recording calls and meeting notes taking via multiple platforms - MS Teams, Chime, Hangout, Zoom, etc.
CI and RI at it's best
What do you like best about the product?
Easy UI and valuable insights.
You can understand sales cadence and missed opportunities in a sales cycle and identify points of failure
You can understand sales cadence and missed opportunities in a sales cycle and identify points of failure
What do you dislike about the product?
It has to be set up right to be succesful and that means integrating with the right tools. A necessary piece of work
What problems is the product solving and how is that benefiting you?
Gong identified where deal could go awry.
We can be more pre emptive
We can be more pre emptive
So helpful!
What do you like best about the product?
Gong is a really helpful way to have notes taken for you during a call so that you can focus on listening and participating in the call instead of spending your time jotting down every note. Not only is the call recorded so that you can go back and review anything you may have missed, Gong also will send a follow up email after your call with the key points as well as a generated list of next step action items, which is so helpful for sending follow ups to clients after calls.
What do you dislike about the product?
Gong has another virtual "member" join the call as a notetaker, unlike Gemini, which may be a bit confusing to clients at first.
What problems is the product solving and how is that benefiting you?
Productivity, note taking, insights on how I participate during calls
Great for call recordings and review summary
What do you like best about the product?
I like the ease of use when it comes to getting the summary of the recordings of our Sales Representatives. It is very useful to search and narrow the needed recordings. I frequently use it - which I may say is user friendly - to listen to the calls and may it be from the website itself or through the integration with Salesforce.
What do you dislike about the product?
There was nothing that I like or maybe I have not gotten the full access but from the time that I used it - all is good.
What problems is the product solving and how is that benefiting you?
I can easily filter out the conversation of our sales representative which minimize the time since the transcript is available and can easily track it in Salesforce.
Streamlined Sales Calls and Insights with Gong
What do you like best about the product?
I find Gong invaluable for managing my sales pipeline and as a notetaker for calls, as it has significantly changed my life by saving me a lot of time. It records and uploads meeting notes to Salesforce automatically, freeing me from note-taking. This allows me to focus better on assessing conversations, knowing Gong handles note-taking. Gong offers features the previous platform lacked, such as robust call note-taking and advanced AI capabilities. Setting it up was easy, with helpful team support. I appreciate the insights Gong generates, helping us understand buyer intent and improve our sales forecast. The meeting notetaker and AI search for pipeline queries are essential features for me. Its ease of use and connectivity with other platforms make it a tool I'd buy again.
What do you dislike about the product?
I don't think I would change anything. But I do think that sometimes the notes could provide better insights.
What problems is the product solving and how is that benefiting you?
I use Gong to manage my sales pipeline, saving time on note-taking by automatically recording calls and uploading notes to Salesforce, which enhances my focus and generates better insights for forecasting.
Incredible tool to stay organized and have an overview of my accounts in a few seconds
What do you like best about the product?
Great call recording feature that gives you a summary of what was discussed on the call, autogenerating follow up emails.
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.
What do you dislike about the product?
Sometimes a few details aren't accurate on the call summary.
What problems is the product solving and how is that benefiting you?
Not having to rewatch a call to know what was discussed.
The ability to know what's going on with an account without having to re-read all emails and call recaps.
The ability to know what's going on with an account without having to re-read all emails and call recaps.
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