Gong
Gong.ioExternal reviews
6,518 reviews
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Gets Me Through Missed Meetings Faster
What do you like best about the product?
Gong increases my capacity as a consultant by allowing me to be involved with more client strategizing without having to be on the intial call. It makes notetaking obsolete since I can watch these engagements with my own eyes.
What do you dislike about the product?
Currently Gong's recorder is a bit difficult to "invite" into MS Teams calls. Also, shared calls expire more rapidly than I would like. Call analysis itself is always great, though.
What problems is the product solving and how is that benefiting you?
With call analytics, the system helps to visualize conversations with talk times. It identifies keywords and action items on calls making me much more productive.
Best application tool for call auditing and for quality team
What do you like best about the product?
A clear startagies and talk ratio makes us to maintain our sales pitch and suggestion for increasing the customer story is one of the added advantage
What do you dislike about the product?
waiting for the confirmation email after scheduling
What problems is the product solving and how is that benefiting you?
it is helping me to improve my sells pitch and increase my patience level in listening the customer stories, the call recording featuring is ultimate and helping me to listen and correct myself
Gong is used for training and review purposes at our organization
What do you like best about the product?
Transciprtions are very beneficial for reviewing calls after they take place. I like how it also integrates with our SF CRM instance which gives us a bi-directional view and sync of our sales opportunities. You may update things in Gong or in SF and the updates are pretty instant. I like how you can create snippets of certain calls - focusing on the most important part of the topic discussed versus having to listen to the entire call beginning to end.
What do you dislike about the product?
It isn't necessarily a dislike, but I would like some features from a UI perspective to be more friendly. For example, when I want to add comments to my sales opps in Gong, it opens up a new window for every opportunity. I'd prefer for it to stay in one screen especially when I'm updating multiple opportunities at the end of the week. Sometimes the snipping feature of a call gets finicky so there is always room for improvement on how to make it easier.
What problems is the product solving and how is that benefiting you?
It helps by giving our direct manager the option to review parts of our calls on what can be done better for future calls. We can pinpoint certain parts of the conversation to discuss ways to improve or keep something the same for our next customer call.
Delay in joining
What do you like best about the product?
Gong feedback and the transcript which it provides help to improve the conversation with the stakeholders and helps to improve communication skills.The trancript which gong helps to go through our mistakes and improve.
What do you dislike about the product?
Gong sometimes join the meeting late and when we're in middle for conversation it start saying about the recording. Many times when we send the Gong invite to join the meeting in last moment gong take time to join the meeting
What problems is the product solving and how is that benefiting you?
Yes to improve conersation with stakeholders and improve communication skills, we can anytime go through the transcript to know the quality of conversation which is helping to improve
A great tool for tracking deals and conversations
What do you like best about the product?
I love how easy it is to access recordings of previous calls in Gong! Not having to sit through long live conversations makes it so much easier to get up to speed with a new company. By taking the time to listen to and study specific calls, I can learn more information that would otherwise be difficult or even impossible with just busy schedules and phone lines. What's great about Gong is its library of relevant conversations - and the addition of personalised folders for organised note-taking also helps me keep track of my progress.
What do you dislike about the product?
I find Gong extremely cumbersome and irritating. It is not designed in a way that makes sense, so it takes extra effort just to use the platform. It can also be difficult to track calls and understand all of its pipeline management features - something most people struggle with but are reluctant to admit. In summary, I am deeply dissatisfied with this software.
What problems is the product solving and how is that benefiting you?
Gong helps me to be better equipped to approach customer interactions with confidence.
Brilliant tool to support my sales process
What do you like best about the product?
I like the analytical tools that give me the added insight into my sales process.
Was i speaking to the right person? Did we cover the necessary information?
Was i speaking to the right person? Did we cover the necessary information?
What do you dislike about the product?
That it can take an our for a meeting to be analysed.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my sales funnel as well as my pitch
Great experience with Gong -- does exactly what I need and does it well!
What do you like best about the product?
The platform is very straightforward and easy to use, not only for internal users, but my clients as well. I enjoy that it's so simple to add to all my calls and know that I can rely on it to just work.
What do you dislike about the product?
The AI features that they just implemented are still in their infancy, but I believe they'll get there shortly. It's also not very intuitive to add to an already in progress call.
What problems is the product solving and how is that benefiting you?
We use Gong to record all engagements with clients to better keep quality up related to client interactions. This data is invaluable to ensuring we gather all requirements from the client and ensure nothing is missed.
Gong is very easy to use.
What do you like best about the product?
What's best about gong is the ease of navigation in the system
What do you dislike about the product?
I haven't found much since I only tag calls for my managers
What problems is the product solving and how is that benefiting you?
recording calls, being able ot snip calls and asking for feedback
it was very helpful
What do you like best about the product?
To listen to my own calls and improve myself to take good calls.
What do you dislike about the product?
It always hanks and the user interface is very lagy.
What problems is the product solving and how is that benefiting you?
Gong is helping me to improve the aspects that I am missing out on and it is helping to improve myself.
it was helpful but the interface can be made even smoother
What do you like best about the product?
listening and improving our own call taking ability and also listening to others best calls
What do you dislike about the product?
the interface keeps getting stuck a lot and also has some bugs . would love to see a smooth experience
What problems is the product solving and how is that benefiting you?
to help understand the needs of advertiser and also work on providing appropriate resolution
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