Gong
Gong.ioExternal reviews
6,454 reviews
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The analytics around calls are a great way to base feedback off of real statistics
What do you like best about the product?
The statistics around calls and demo's allowing for feedback to be grounded in real life stats and provide a foundation for team and employee improvemant
What do you dislike about the product?
It's separation from other platforms. Meaning theres no way for on the go statistics and analysis
What problems is the product solving and how is that benefiting you?
Gong helps with providing statisics on our team members and create foundations for improvement
User friendly app.
What do you like best about the product?
What I like about the product is it is very user friendly. Easy to navigate and a lot of useful features.
What do you dislike about the product?
Some of the recordings are garbled. Maybe we should improve the quality of the recordings.
What problems is the product solving and how is that benefiting you?
Coaching and call recordings/file management.
Effortlessly Efficient and Intuitive Navigation
What do you like best about the product?
Gong is a remarkable product for reviewing calls due to its exceptional data-driven approach, allowing users to analyze and extract valuable insights from their conversations effortlessly. Its user-friendly interface and seamless integration make it a joy to work with, enhancing productivity and enabling effective collaboration.
What do you dislike about the product?
Gong's search bar is not my favorite due to its lack of intuitive search options.
What problems is the product solving and how is that benefiting you?
Gong has proven to be a valuable tool for me as it excels at lightning-fast information retrieval, allowing me to quickly find the details I need from my work calls. Its remarkable capability to pull up even the smallest details that I may have otherwise forgotten greatly enhances my productivity and ensures I have a comprehensive understanding of my conversations.
Quality recording and vocal analysis for reviewing calls
What do you like best about the product?
I like Gong for the quality of the software. It is very intuitive when it comes to call analysis. It breaks down your weak points so that you can improve on them for future calls. I also like that you can listen to other agents' calls to improve overall quality.
What do you dislike about the product?
I think that the least helpful thing about gong is that the filter system when trying to search for specific calls within your organization can be difficult I think it was more user friendly to find thing easily and quickly would really help.
What problems is the product solving and how is that benefiting you?
Gong is making my sales calls better and allowing me to review my calls quickly with intuitive insights that I can use to improve my overall call quality. It benefits me because I can close more sales calls.
Harness the power of the gong to improve customer satisfaction
What do you like best about the product?
As a Customer Success Manager (CSM), the best thing about using Gong is the clarity and efficiency it brings. It helps speed up conversations with customers and allows me to quickly recall past conversations for future reference. I can also provide customers with use cases in more detailed audio clips rather than typing out instructions each time, which also saves time. Finally, when it comes to managing the performance of my team members during calls or providing feedback on how to deal with difficult customers, having all the key information from our call recorded by Gong at my fingertips makes the assessment much easier.
What do you dislike about the product?
I do not like that Gong does not have an efficient way of sharing multiple call samples at once. I think the best approach is to share a clip and let the viewer come back and watch more clips as needed, rather than offering a barrage of content all at once. As far as I'm aware, this problem hasn't been addressed with a viable solution yet; sending emails with attachments might be another possible workaround for users who want to share their samples or recordings.
What problems is the product solving and how is that benefiting you?
Gong helps me stay organised and productive. It records client meetings so I can easily go back and review previous discussions, which saves a lot of time and effort. It also recognises when there's an action I need to take after our meeting - such as creating a follow-up email or completing other tasks on my list - which streamlines the workflow even more.
One of if not the best Conversation Intelligence recording platforms
What do you like best about the product?
The platform itself is very intuitive and easy to get around, there are no hidden passages to get to the reports or dashboards you want.
The analysis part of the software does the majority of the work for managers and its just more about actually viewing the recording and understanding how to analyses it.
The analysis part of the software does the majority of the work for managers and its just more about actually viewing the recording and understanding how to analyses it.
What do you dislike about the product?
The general onboarding process was incredibly long.
A bit invasive and some of the sggestions don't really allign with what is said in the call sometimes.
A bit invasive and some of the sggestions don't really allign with what is said in the call sometimes.
What problems is the product solving and how is that benefiting you?
This was one of our main focuses for the year and it was to implement better sales processes.
I can definitely see the benefit in analysing conversations and helping the sales team understand where they can improve, although this requires a lot of adoption from Coaches and senior managers where we have struggled to implement a bit.
I can definitely see the benefit in analysing conversations and helping the sales team understand where they can improve, although this requires a lot of adoption from Coaches and senior managers where we have struggled to implement a bit.
Everything you need and more
What do you like best about the product?
Transcribing meetings and assessing how successful a prospect may be to close based on pain points addressed in our call is very helpful
What do you dislike about the product?
I wish there was a way to use all the information collected to create successful scripts based on our specific customers, sales people & most common objections
What problems is the product solving and how is that benefiting you?
Going helps with note taking, projections and forecasting, everything to do with deciphering the info in your CRM. It pairs well with Salesforce to really understand the process of your prospects and customers before during and after the sale.
Why use Gong?
What do you like best about the product?
Gong is very insightful and makes analyzing call easy.
What do you dislike about the product?
Gong content that is availbale for download is great but too often "repulished".
What problems is the product solving and how is that benefiting you?
content of sales conversations, record keeping
An incredibly helpful tool that works almost seamlessly!
What do you like best about the product?
It's incredibly easy to use due to the plugin with our systems, and so you barely even notice that it is working in the background. It allows conversations and calls to flow so much more, as you know that everything is being recorded.
The transcripts are processed pretty quickly, and the email link you receive post-call is amazing - you are given a list of follow up tasks, and even given tips on how to improve.
Wherever I go in my career, I hope Gong is used.
The transcripts are processed pretty quickly, and the email link you receive post-call is amazing - you are given a list of follow up tasks, and even given tips on how to improve.
Wherever I go in my career, I hope Gong is used.
What do you dislike about the product?
These are minor points as my overall experience with Gong is fantastic.
Sometimes the recommendations for improvement are not relevant, as context is not taken into consideration - for example a high talk ratio is a given during a demonstration or walkthrough.
There are occasional errors in the transcript but compared to other AI transcript apps I have used, Gong is one of the best I have come across.
Finally, sometimes topics are labelled incorrectly or not at all, but this is not a big issue for me.
Sometimes the recommendations for improvement are not relevant, as context is not taken into consideration - for example a high talk ratio is a given during a demonstration or walkthrough.
There are occasional errors in the transcript but compared to other AI transcript apps I have used, Gong is one of the best I have come across.
Finally, sometimes topics are labelled incorrectly or not at all, but this is not a big issue for me.
What problems is the product solving and how is that benefiting you?
Gong allows me to run client calls without worrying about taking notes. This means I can concentrate fully on the client and I can think more critically and be more involved in the call, getting more high quality insights and having more detailed conversations.
It also saves me time post-call by collating my follow up actions.
It also saves me time post-call by collating my follow up actions.
Exceptional tool with a breadth of features that are actually useful
What do you like best about the product?
- Transcribing sessions (if recorded) with all action items highlighted;
- Reminders of followups sorted by account;
- Easy editing of recordings.
- Reminders of followups sorted by account;
- Easy editing of recordings.
What do you dislike about the product?
User interface could be slightly better, but they are constantly improving.
What problems is the product solving and how is that benefiting you?
transcribing meetings, sharing recorded meetings, sharing a demo so customer can distribute internally, action items.
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