Gong
Gong.ioExternal reviews
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Sales Development
What do you like best about the product?
I love Gong! In addition to having the calls recorded and transcribed, being able to search for keywords and mentioned statements in calls provides so much value for following up with prospects appropriately.
What do you dislike about the product?
I wish it had a better offline mobile experience.
What problems is the product solving and how is that benefiting you?
Gong plays a crucial part in nurturing deals for our team. Even though we take notes on calls, having the ability to reference back to the call is huge. Gong also has played a huge part in onboarding and training, making the process of listening to calls more effective.
Recommendations to others considering the product:
Use it! It is great.
Gong is an absolute Game Changer
What do you like best about the product?
Gong is a true solution. Our sales leadership was able to review and coach more calls in 2 weeks than we had in the previous Quarters. Gong also allows your reps to take their own development into their own hands. Reps are learning from our top performers, on their own time, even on the go with their fully functional mobile application. I am able to get right to the most important aspects of the call within minutes, listen to calls at 1.5-2x speed (allowing me to coach more than ever), identify trends between reps, create libraries for on-boarding. All of this took minimal set-up. We were able to gain enough value during our trial period with nearly 100% adoption by all reps. The application is endless, as our CS and Impsec teams now are leveraging the platform as well. Unlimited non-recorded users allow for company wide adoption. Marketing, Product, Product Marketing, BDRs, Leadership can now listen to all sales calls and demos on demand. Also the ability to revisit calls during Sales Handoffs & in Deal Cycles vs. trying to find a static document with notes...Its incredible.
What do you dislike about the product?
The transcription is a little off, which can be a little funny when reading back over the document. It is also limited to English Language, we do have a multi-national organization, so not all users can get the benefits gong offers. These are minimal challenges, and I had to think hard to find real areas that I dislike. The value outweighs our process before, and it is not even close.
What problems is the product solving and how is that benefiting you?
Coaching, Professional Development, Alignment between BDRs & Account Executive Teams, Alignment between Marketing & Sales, Alignment between Success & Sales Teams, Manual Note Transcription, Competitive Analysis, Data Driven Coaching, On-Boarding, Sales Qualification Methodology, Active Listening vs. worrying about taking notes, sharing best practices.
Recommendations to others considering the product:
Use the free trial and test it out for yourself. This product was sold from the trial experience alone. It makes things that were previously unimaginable, a reality.
Favorite product that we use
What do you like best about the product?
Ability to listen to conversations over again and not have to compulsively take notes during a conversation. I also love the app and am able to listen to calls when I'm exercising or commuting. I also love the ability to search for words you know were said in a call and easily navigate to that part of the conver
What do you dislike about the product?
Truly, nothing comes to mind. I love this product!
What problems is the product solving and how is that benefiting you?
No need to take notes anymore. SUCH a timesaver. Also, I'm able to be a true expert in understanding my clients' needs bc I can go back and listen to everything they've cited as challenging.
Recommendations to others considering the product:
Absolutely try this! It's my favorite product we use.
Gong changed the way I sell
What do you like best about the product?
I like the ability to ramp faster, have deeper conversations with your prospects because you do not have to focus as much on writing down every detail. Coaching and learning from my peers and management has been monumental for me
What do you dislike about the product?
There is nothing to dislike about Gong it is an outstanding product
What problems is the product solving and how is that benefiting you?
Faster ramp time for myself, cooridinating with customer success teams on customer pain points and project road maps. Product management to understand new features. Engineering uses us to understand in depth integrations needed. The list goes on and on this tool is amazing
Recommendations to others considering the product:
Just buy it!
Amazing Tool for SDR Coaching
What do you like best about the product?
Transcripts, talk-time, segmented topics, and call coaching feedback areas at the minute mark.
What do you dislike about the product?
Not so much a dislike but I wish it was easier to search for calls. Fuzzy logic seems off on search compenents
What problems is the product solving and how is that benefiting you?
AE call coaching. SDR training for AE role.
Recommendations to others considering the product:
Buy it!
Not only for closing Deals
What do you like best about the product?
The recorded calls with video
I'm in the Customer Success department and I frequently use Gong for the following reasons:
- Learn about my primary contacts (champion/buyer) see what their personality is like
- Understand what goals they are trying to achieve
- Core reasons they moved forward with us being their vendor of choice
- Adding additional context on the client that otherwise the best AE handoff would not be able to provide
I also used this frequently as I was going through my onboarding cycle as a new employee. Listening to the top sales people and even people within my department take on calls enabled me to quickly learn best practices, and the industry lingo
Gong provides so much value to my day-to-day life that I will be advocating for them everywhere I go.
I'm in the Customer Success department and I frequently use Gong for the following reasons:
- Learn about my primary contacts (champion/buyer) see what their personality is like
- Understand what goals they are trying to achieve
- Core reasons they moved forward with us being their vendor of choice
- Adding additional context on the client that otherwise the best AE handoff would not be able to provide
I also used this frequently as I was going through my onboarding cycle as a new employee. Listening to the top sales people and even people within my department take on calls enabled me to quickly learn best practices, and the industry lingo
Gong provides so much value to my day-to-day life that I will be advocating for them everywhere I go.
What do you dislike about the product?
Honestly, Gong is really surpassed my expectations that I cannot think of anything that I dislike at this time. Even our Account Manager is quick to followup at the user level, which is great to know that Gong doesn't focus only to the buyer/champion.
What problems is the product solving and how is that benefiting you?
I'm in the Customer Success department and I frequently use Gong for the following reasons:
- Learn about my primary contacts (champion/buyer) see what their personality is like
- Understand what goals they are trying to achieve
- Core reasons they moved forward with us being their vendor of choice
- Adding additional context on the client that otherwise the best AE handoff would not be able to provide
I also used this frequently as I was going through my onboarding cycle as a new employee. Listening to the top sales people and even people within my department take on calls enabled me to quickly learn best practices, and the industry lingo.. list goes on. I used it on the train to and from work to expedite my training and ramping up.
Gong provides so much value to my day-to-day life that I will be advocating for them everywhere I go.
It also tracks questions within the video, which I play to track and build a stronger FAQ sheet for our new hires
- Learn about my primary contacts (champion/buyer) see what their personality is like
- Understand what goals they are trying to achieve
- Core reasons they moved forward with us being their vendor of choice
- Adding additional context on the client that otherwise the best AE handoff would not be able to provide
I also used this frequently as I was going through my onboarding cycle as a new employee. Listening to the top sales people and even people within my department take on calls enabled me to quickly learn best practices, and the industry lingo.. list goes on. I used it on the train to and from work to expedite my training and ramping up.
Gong provides so much value to my day-to-day life that I will be advocating for them everywhere I go.
It also tracks questions within the video, which I play to track and build a stronger FAQ sheet for our new hires
Recommendations to others considering the product:
It doesn't have to only be used for sales. Think about your current issues and how a recorded & documented call could benefit you.
Super useful tool
What do you like best about the product?
It is super useful to go back and listen to old calls and know who is speaking and in what capacity. This is a very valuable tool for sales people.
What do you dislike about the product?
The interface could be better but it's not terrible and doesn't harm the experience.
What problems is the product solving and how is that benefiting you?
Gong has helped me refine my sales skills by being able to analyze my and my colleague's past calls.
Game changing technology for the modern sales team...
What do you like best about the product?
Gong makes it easy to analyze and provide feedback to our sales team. We've adopted it as a best practice both for our account executives and management team and seen great results. As a manager, I review at least one call per week of everyone on my team, and we use this in our 1:1 meetings to improve. In addition, new hires can easily listen to calls as they ramp, AEs can review a discovery call to make sure they dont miss anything, and the product allows you to be smart about what you track to make it easy to pull out key findings from every call. Add an amazing customer support team that is proactive in helping you learn how to use the tool & customize to your busineess, and its a great fit for any modern sales team looking to grow & improve. Invest in this technology to invest in improving your sales team, and I promise you'll see increased bookings.
What do you dislike about the product?
Nothing I dont like. If you want a new feature, their team will listen & add it to the roadmap.
What problems is the product solving and how is that benefiting you?
Discovery is a key part of every deal, and Gong has helped our team improve tremendously. Coaching your reps and helping each improve pays dividends, and Gong makes this easy.
great product, room for improvement
What do you like best about the product?
upcoming call alerts in my inbox help me
What do you dislike about the product?
conversation categorizing could be better
What problems is the product solving and how is that benefiting you?
recording calls provides a way to learn from past experiences and improve going into the future
Recommendations to others considering the product:
Gong does a great job of recording and categorizing prior communications and providing a space for realtime feedback.
Gong is amazing!
What do you like best about the product?
I am so grateful that my company decided to invest in Gong--it's an incredible learning tool. I love being able to listen to my calls, but also something that helps me break my calls down into metrics. I can work to improve my talk time VS customer talk time, review my filler words, review the structure of my calls in relation to the structure of calls of more successful reps. I also LOVE being able to go back and listen to my calls on different speeds after the fact.
What do you dislike about the product?
Not a lot, as an individual rep! I think the only issues I've encountered are occasionally in its integration with GoToMeeting, it blips in and out and you hear the "dial in/dial out" chime noise. But honestly, not a lot.
What problems is the product solving and how is that benefiting you?
Gong gives the business the ability to set goals. Our team has the goal of reducing the ratio of our talk time in comparison to customer talk time to 60:40, and this gives me something to work towards. Our team also has the goal of mentioning our user conference in every conversations, and this is trackable with Gong.
Recommendations to others considering the product:
Do it! As an individual rep, it has seriously and truly helped me have more effective and successful conversations.
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