Gong
Gong.ioExternal reviews
6,511 reviews
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Fantastic and Insightful Tool
What do you like best about the product?
I like that I can comment on specific calls and also share the call recordings with my customers or other members of my team. This is very important and helpful especially for sharing customer trainings. The filtering capabilities for filler words is also great.
What do you dislike about the product?
I cannot say one bad thing about Gong from the Customer Success end of things at my company. There isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Gong helps us better understand our customer calls. It also helps us analyze our speech patterns and trending topics.
Fantastic way to gain insight
What do you like best about the product?
Ease of sharing calls internally and externally, great tools for coaching on consultation skills, easy way to open up communication between sales and development.
What do you dislike about the product?
Interface could be more intuitive, but this is something that has been getting better.
What problems is the product solving and how is that benefiting you?
We record our consultation calls using Gong, which has been great for sharing with customers, building our own consultation skills, and building a bridge between sales and development based on customer requests.
Amazing User Friendly Platform
What do you like best about the product?
Ease of use - Gong is simple and easy to understand. It allows for our team to improve on our skills learning from our own calls as well as our teammates calls
What do you dislike about the product?
Occasional sound glitch - does not typically interfere with our use though
What problems is the product solving and how is that benefiting you?
Gong is instrumental in our sales process. It allows our team to listen back to calls and catch important parts we may have otherwise missed. It also is a great resource for training and ramping new team members.
Great coaching tool
What do you like best about the product?
The transcriptions of calls make it much easier to go back and view what me and the prospect talked about
What do you dislike about the product?
Occasionally the transcription is off; I've had a few calls as well that were miscategorized (listed as "quantities" when it was a discovery call, etc)
What problems is the product solving and how is that benefiting you?
For me as a rep it's been to visually know how many questions I asked. I'm a visual learner, so I can see onscreen how many questions I've asked to improve my calls.
Recommendations to others considering the product:
Gong is the best coaching tool as a rep that I've seen. It lets my manager quickly and easily parce my calls and find the mistakes and good things, without having to listen to the whole recording.
Great call feedback
What do you like best about the product?
It's incredibly easy to get feedback from my manager and improve on quantifiable metrics
What do you dislike about the product?
The call scripts aren't always super accurate
What problems is the product solving and how is that benefiting you?
Call coaching with my manager
Great resource!
What do you like best about the product?
Gong segments our conversations down to specific words. This software is not only easy to use but also provides our sales team with realtime feedback on our conversations so that we can be constantly improving! It's also great to review old calls from our best sales people to learn from their conversations. We use Gong recordings to train newcomers, measure effectiveness of key words, and review our sales process. I personally benefit greatly from the "filler worlds" section of the conversation breakdown. It's shown me how distracting fluffy phrases like "sort of" and "you know" can be in conversation.
What do you dislike about the product?
It would be nice to organize our conversations into folders so that all of our best conversations can be in the same place. (This might even be a current feature that I'm not utilizing).
We also experienced some company-wide technical difficulties due to failed communication between Gong and Outreach. However, this was eventually resolved and our recordings were retrieved. This may be a state law issue, but gong does not capture recordings for in-bound calls.
We also experienced some company-wide technical difficulties due to failed communication between Gong and Outreach. However, this was eventually resolved and our recordings were retrieved. This may be a state law issue, but gong does not capture recordings for in-bound calls.
What problems is the product solving and how is that benefiting you?
Gong enables our sales team to review and analyze our calls with clients which helps us streamline our sales process. We use gong in every deal opportunity from initial qualification to sales close. We also use Gong in our sales training process by providing new hires with real-world example calls which we've found to be more effective than traditional role-play approaches.
Such a great asset!
Such a great asset!
Extremely useful sales tool
What do you like best about the product?
It is extremely helpful to go back to my calls, and calls of my teammates in order to improve my skills and ensure that I have taken note no all necessary info when speaking with clients
What do you dislike about the product?
For the most part there isn't much I dislike about gong. I feel it could perhaps be slightly differently organized to help find calls
What problems is the product solving and how is that benefiting you?
I am able to evaluate my performance, learn from others, and make sure there is never a missed piece of info that is relevant from speaking with a client. It is also useful to have leadership members of my team listen to calls so they can give advice
Recommendations to others considering the product:
Every sales org should use this tool. It is immensely helpful for training purposes, as well as personal development
Call Recording & Coaching
What do you like best about the product?
The best part about the tool is that it actually analyzes for you call for you and acts as a sales coach.
What do you dislike about the product?
I really do not have any dislikes - I would like to see an app version and there might already be one?!
What problems is the product solving and how is that benefiting you?
Gong allows me to automatically record my calls/webinars and then analyzes the call within the same day. It automatically marks the call for different portions of the conversation so you can pick up where you might talk about pricing, etc. Also, it allows you to run reports to see how much you're speaking in relation to how much the other caller is.
Recommendations to others considering the product:
It's a great tool and should definitely be used to it's full potential for not only recording calls but being used as a coaching tool!
A must have tool for CS Teams
What do you like best about the product?
Sharing conversations and transcription.
What do you dislike about the product?
UI. There are a lot of hidden features
What problems is the product solving and how is that benefiting you?
Customer Success. I believe that Gong is a must of tools for CS. The times saved in notes and the ability to share customer conversations can easily justify the price. Simply put, My CS team would take 30 minutes to take notes put into our CRM. In Gong, we can simply past the transcription. We can share the conversation to help with escalations and response from other departments. It is a must-have for CS teams.
Recommendations to others considering the product:
Must have for CS teams. Easy to justify and ROI.
Innovative Tool with Endless Benefits
What do you like best about the product?
Hard to choose! A few of my favorite functions include the written transcript view, segmentation by keywords, and the separation of audio channels. The transcript allows me to parse through for easier searches, which is incredibly helpful. Keywords show me what filler words I'm overusing to improve my conversations. The separate audio channels automatically show me percentages of how much I'm talking vs. the prospect. Keeping that in mind, I've been able to decrease my percentages from 75-80% to a much more concise 50%.
What do you dislike about the product?
Overall, I love the Gong platform. One function I would find useful would be the ability to have my own individual Library with private folders to organize my calls. I could be wrong, but it seems like I'm only able to create folders in Library shared amongst the company.
What problems is the product solving and how is that benefiting you?
As an employee with no previous Sales experience, this tool has been a life-saver. I would not have been able to learn as rapidly or as efficiently as I have without the ability to review & improve my calls. In addition, the tool is so user-friendly & intuitive, it's truly an impressive experience to utilize.
Recommendations to others considering the product:
This tool is so useful! I absolutely recommend if you're looking for a way to improve operationally.
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