Gong
Gong.ioExternal reviews
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Best Call Review System
What do you like best about the product?
I love how it breaks down your call for you, it shows you how long you spend on a certain topic and lots of other helpful information. I love how I can listen to my other teammates calls so I can improve my own based off what I hear in their call.
What do you dislike about the product?
There is not really anything I do not like. It works very well and is easy to use. I have no complaints about this product. Very satisfied by what I get out of Gong.IO
What problems is the product solving and how is that benefiting you?
I am improving on my calls and launching out more partners every week. I have found that I benefit from listening to other teammates calls, they help me improve by hearing how they approach different topics. There is nothing better than being able to train yourself without having to ask people how they run their calls, I can just listen to them on my own time.
Recommendations to others considering the product:
I think if you need help getting better at how you approach your calls, this is the system for you! I have gained so much from using Gong, all the data it gives you is very helpful and shows you where you can improve to get better results out of your calls.
Gong Makes Sales Easy!
What do you like best about the product?
I love the AI built into the platform that tracks key words that are used, length of time spent on certain topics, and the ability to review portions of any demo I'm running.
What do you dislike about the product?
Nothing I've found yet, it's a really stellar product!
What problems is the product solving and how is that benefiting you?
The objective and straightforward way to see exactly what was discussed on a given demo, who said what, for how long, and the ability to search by topics merely mentioned during a call.
NOT JUST A SALES TOOL
What do you like best about the product?
The plugin with Zoom that allows auto-recording of all my client meetings
What do you dislike about the product?
The GUI could be more streamlined. Dashboard view with personal KPIs would improve the experience.
What problems is the product solving and how is that benefiting you?
Client Success problems specifically. With recordings of each of my Gong calls, I can search for keywords and be directed to within seconds of the exact spot in the recording. With so many clients calls on the go, Gong allowed us to know with certainty, exactly what was discussed.
Recommendations to others considering the product:
Gong is not just for Sales Teams!
Great Sales tool that makes Recording calls and meetings simple
What do you like best about the product?
Gong is s easy to use, and tenured reps can use it not only to go back and listen to calls for notes etc but also for continued training to ensure my sales skills are staying sharp. This is also a great tool for ramping up new employees, they can listen to multiple reps and their approach to different sales calls, from voicemails they leave to an online demo and presentations. This allows new reps to ramp up quickly without having to wait for a sales rep to book a call and invite them. They can listen and then debrief with each specific sales reop ensuring everyone's time is being used wisely. Prior to gong recording call was too much of a hassle to do it on any type of consistent basis.
What do you dislike about the product?
There isn't anything I've pinpointed as of yet that has been negative
What problems is the product solving and how is that benefiting you?
Coaching Sales and our Customer Success in areas of improvement while listening to their calls. The amount of time we are spending to ramp up new reps has decreased significantly.
Recommendations to others considering the product:
If you're thinking about using Gong, don't hesitate, they make it so easy to use, you'd be silly not to use it if its available to you and you in sales, service, training, or support.
Great, Intuitive software
What do you like best about the product?
The software is easy to use and makes pulling and reviewing calls a breeze. It's incredibly intuitive and doesn't require extensive training to be able to use all the powerful features it contains.
What do you dislike about the product?
The only thing I don't like about Gong is when I'm not able to find the calls I'm looking for. However, this typically isn't Gong's fault, rather it's the fact that the call was not able to be pulled into Gong which can be frustrating. But again, not Gong's fault.
What problems is the product solving and how is that benefiting you?
I work in customer success and it helps us provide additional value to our customers in ways we wouldn't be able to if we weren't able to go back and listen to our calls and our salespeople's calls.
Recommendations to others considering the product:
The only real recommendations that I have is to keep using it! It's a great product with great support and a lot of amazing features that keep impressing us. I've been pleasantly surprised by how easy it is to use, and how helpful it has been in our company.
Great Sales Resource
What do you like best about the product?
Great tool for post-meeting review and analysis, accuracy, and really helps with call research and training.
What do you dislike about the product?
Takes a little while to get used to the idea that your bad calls will be recorded.
What problems is the product solving and how is that benefiting you?
Sales efficiency and effectiveness.
Gong has changed the game for our team
What do you like best about the product?
1. We now have better insights into the consistency and quality of our Discovery process
2. The transcription is amazing and has allowed us to fine-tune our demo scripts
3. Calls are attached the opp in Salesforce which allows our downstream implementation team to get up to speed quicker when receiving new accounts
4. Provides insurance against miscommunication in the sales process
2. The transcription is amazing and has allowed us to fine-tune our demo scripts
3. Calls are attached the opp in Salesforce which allows our downstream implementation team to get up to speed quicker when receiving new accounts
4. Provides insurance against miscommunication in the sales process
What do you dislike about the product?
The cost and having to pay annual in advance
What problems is the product solving and how is that benefiting you?
Ramping AE's is a considerable effort when scaling as fast as Harri is - Gong allows our new AE's to get up to speed much quicker. This has a huge impact on our scaling model.
Fantastic! One of the Best Sales Learning Tools
What do you like best about the product?
I love that it's able to intelligently break down my calls, picking out filler words, turning points within the call, and the ability to speed it up to make faster reviews possible.
In addition, it's amazing to listen to the calls of the top reps, and learn so much faster!
In addition, it's amazing to listen to the calls of the top reps, and learn so much faster!
What do you dislike about the product?
The only thing I dislike is the app, it's unable to play video calls like the website, but that's something that can be easily fixed.
What problems is the product solving and how is that benefiting you?
Sales training, specifically demonstrating best practices for sales calls by listening to real world examples.
It's much more effective than reading a powerpoint or a script on what to say versus hearing what real world reps are saying to convert prospects.
It's much more effective than reading a powerpoint or a script on what to say versus hearing what real world reps are saying to convert prospects.
Recommendations to others considering the product:
Get it as soon as possible!
Gong Review
What do you like best about the product?
They ability to speed up the recordings.
What do you dislike about the product?
That it takes a while for the recordings to upload.
What problems is the product solving and how is that benefiting you?
Learning how to be a better sales person by reviewing calls.
Recommendations to others considering the product:
You should use it
Gong allows us to quickly get feedback on our G2M & offers AEs easy access to learn from their peers
What do you like best about the product?
The platform! Ability to search for key words, etc. I also like the notifications for upcoming calls and completed calls.
What do you dislike about the product?
It's a little hard to contract email notification settings.
What problems is the product solving and how is that benefiting you?
Feedback on our G2M and Peer to peer professional development
Recommendations to others considering the product:
Summary reports and better data visualization would be helpful
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