Gong
Gong.ioExternal reviews
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Excellent tool! Helpful for learning and collaboration
What do you like best about the product?
The ability to look back on my customer calls to recall what follow-up action items I said I would look into for them; Gong's "assist" feature is great!
What do you dislike about the product?
Not many I can think of! One thing that could improve Gong even more would be the ability to slow down call recordings. In the same way we can speed up and listen at 1.25X or 1.50X speed, etc., it would be equally beneficial in some instances to slow the call down to 0.80x speed, 0.60x speed, etc. Thank you.
What problems is the product solving and how is that benefiting you?
- Catching an internal meeting's recording that I wasn't able to attend live due to already having a meeting conflict
- Being able to look back on my customer interactions to review follow-up action items I promised, as well as review and improve my word tracks
- Being able to look back on my customer interactions to review follow-up action items I promised, as well as review and improve my word tracks
great content feedback and capture of action items
What do you like best about the product?
The automated capture of questions and action items.
What do you dislike about the product?
Having to explain what it is and why we are using it.
What problems is the product solving and how is that benefiting you?
Relieving me of the hassle of taking notes!
Great Tool!
What do you like best about the product?
Ability to see activity on deals and to create deal dashboards!
What do you dislike about the product?
From an Admin perspective some things are not super usable.
What problems is the product solving and how is that benefiting you?
It's solving the problem of not being able to see full activity and any themes throughout level of activity and opps.
Amazing addition to
What do you like best about the product?
Great tool to stay up to date with day to day responsbilities, and helps me get prepaired to my meetings
What do you dislike about the product?
sometimes gong does not pick up calls or meetings I have had with the client
What problems is the product solving and how is that benefiting you?
getting ready to meetings
Gong Review
What do you like best about the product?
The ease of access to any and all calls.
What do you dislike about the product?
How long it takes sometimes for a call to be able to be viewed and analyzed.
What problems is the product solving and how is that benefiting you?
Able to increase my performance with the capability to review and analyze my calls.
Maximize gong productivity, accountability, and effectiveness
What do you like best about the product?
I appreciate how Gong allows me to better manage phone calls - I no longer need to take extensive notes, and clear lines of communication are established between team members. Its automated email summaries of call follow-up actions ensure that the prospect has all the information needed to make a decision, while its labeling support gives us an efficient way to share calls with other sales reps or supervisors for quality review and feedback. By optimizing a key element of my job as a sales rep, Gong has enabled me to be more productive and successful in my customer interactions.
What do you dislike about the product?
I find the Gong video playback experience incredibly frustrating due to the long buffering times. As a result, I am unable to use certain features such as pausing, rewinding, and viewing transcripts until the page has fully loaded, which takes far too long. For me, this software would not be considered complete without a solution to these loading issues.
What problems is the product solving and how is that benefiting you?
The Gong helps me achieve a higher level of productivity, accountability and effectiveness by automatically recording important business calls for future reference. This removes distractions from conversations and allows for clear communication between myself and others involved.
Really great transcript
What do you like best about the product?
I have an accent when I speak English, and other transcription tools never catch my pronunciation for certain words right. Gong does an excellent job in identifying how non-Anglo accents pronounce words.
What do you dislike about the product?
I tried making one of my calls private but I am not 100% sure if it worked. I had to get permission from a colleague to make it private so the process wasn't very smooth and i am not confident if my call is actually rpivate.
What problems is the product solving and how is that benefiting you?
I can easily coy and paste the transcript from Gong to my own feedback document. I haven't been able to do this with other tools before.
Great solution to support renewal and stay up to day with last activity on accounts
What do you like best about the product?
One of my favorite aspects of Gong is that a provides real-time visibility into ongoing deals and customer interactions. I can access a comprehensive dashboard that shows the latest activities, such as calls, meetings, and emails related to their accounts.
What do you dislike about the product?
Accurate Transcription: Gong.io relies on accurate transcription to provide insights and analytics. However, if someone has a heavy accent or speaks English as a second language, the transcription accuracy may be compromised. The system may struggle to accurately capture and transcribe words, which could result in incomplete or inaccurate data. This can hinder the ability to analyze conversations effectively and extract valuable insights.
What problems is the product solving and how is that benefiting you?
Collaboration and Coaching: Gong.io offers collaborative features that support team-wide knowledge sharing and coaching. Account managers can easily share specific call recordings or snippets with colleagues or managers to seek feedback or advice on specific customer interactions.
It was a pleasant experience to easily access your calls and try to improve on every other call.
What do you like best about the product?
The transcripts which shows what exactly client said and what we replied.
What do you dislike about the product?
The only thing I can say needs to be improved, is the user interface in order to make it more user friendly.
What problems is the product solving and how is that benefiting you?
Sales coaching and analytics both can be easily improved, provided you used the tool properly
Makes selling and working a pipeline 100x easier
What do you like best about the product?
I love being able to go back and review my own calls, rather than having to take notes myself during the call, I can go back and figure out anything I might have missed. I also love being able to listen to team members calls and learn from what they are doing, especially in this remote work world.
What do you dislike about the product?
Sometimes the transcripts aren't perfect and the sentences don't make any sense. Also somtimes the recordings arent totally perfect and you can't hear the person speaking clearly.
What problems is the product solving and how is that benefiting you?
Helping figure out what specific actions were and were not working during sales calls. Also increasing efficiency with the sales team as we are able to focus more on calls rather than taking notes while on the call.
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