Gong
Gong.ioExternal reviews
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It was good using gong to know the best calls and also the feedback option
What do you like best about the product?
evrything is clearly visible and recorded and easy to find
What do you dislike about the product?
unable to see the calls which was taken through meet
What problems is the product solving and how is that benefiting you?
Find our calls and misses in it including the time
Fantastic, even when it isn't
What do you like best about the product?
It's seemless to capture meetings and view them. I come from a product management background and have used Gong mostly to gather a better understanding of my customers and prospects.
What do you dislike about the product?
Transcriptions are often comically poor. That said, if there's something you're searching for you can often guess at what common bad transcriptions will be and still find what you're looking for.
What problems is the product solving and how is that benefiting you?
As a product manager, I'm not a core user profile for Gong. However, it is capturing a ton of user feedback that I've been able to learn from to make our products better. It also helps me understand how materials and training I've delivered for sales teams is playing in the field, which makes me better at my job.
My favorite Gong story: Sales leadership told me that we were struggling to position ourselves against a category of tools that we didn't directly compete with. Instead of building a training deck for how to deal with those questions right away, I searched for those tools in Gong calls. I found that they were mentioned to some reps but not others. Digging in, I saw that early in the conversation the reps were saying we were different than those tools but not specifying how. When asked later, they struggled. We tried a simple change - stop mentioning those other tools early in the conversation. Sales was happy and when I checked the numbers, mentions of the tool category had dropped by 90% over the next two months. Without data, searchable transcripts and trends, we would have spent tens of hours building and consumming training. With Gong, it took a couple of hours work total to identify that we were sabatoging ourselves and stop it.
My favorite Gong story: Sales leadership told me that we were struggling to position ourselves against a category of tools that we didn't directly compete with. Instead of building a training deck for how to deal with those questions right away, I searched for those tools in Gong calls. I found that they were mentioned to some reps but not others. Digging in, I saw that early in the conversation the reps were saying we were different than those tools but not specifying how. When asked later, they struggled. We tried a simple change - stop mentioning those other tools early in the conversation. Sales was happy and when I checked the numbers, mentions of the tool category had dropped by 90% over the next two months. Without data, searchable transcripts and trends, we would have spent tens of hours building and consumming training. With Gong, it took a couple of hours work total to identify that we were sabatoging ourselves and stop it.
Account Executive
What do you like best about the product?
Call listening, deal review, trasnsciprt of calls
What do you dislike about the product?
None i can think of been using a while now, brillaint tool.
What problems is the product solving and how is that benefiting you?
Allowing me to listen to calls and improve. One stop shop for deal review and data also
Easy to Use and Great for Coaching!
What do you like best about the product?
User friendly, easy to provide specific coaching on calls, integration with Gainsight is cool, and overall just a well thought out product that is allowing me and my team to get higher quality feedback and coaching.
What do you dislike about the product?
Like most call recording tools, it has a heavy emphasis on Sales based metrics/scorecards/etc. As a Customer Success leader, I'd love to see more CS based metrics/use cases.
What problems is the product solving and how is that benefiting you?
I used to have to join calls with my team in person to witness how they're working with their clients and it took up a ton of time and relied on me remembering what was said or hoping I took clear notes. With Gong, I can watch calls after the fact and point out specific moments to coach my team on. Additionally, if I do join the call, I can focus more on the conversation rather than taking notes, and if I want to find a specific moment after the fact, I just have to search the transcript to find the specific moment I wanted to reference.
The analytics around calls are a great way to base feedback off of real statistics
What do you like best about the product?
The statistics around calls and demo's allowing for feedback to be grounded in real life stats and provide a foundation for team and employee improvemant
What do you dislike about the product?
It's separation from other platforms. Meaning theres no way for on the go statistics and analysis
What problems is the product solving and how is that benefiting you?
Gong helps with providing statisics on our team members and create foundations for improvement
User friendly app.
What do you like best about the product?
What I like about the product is it is very user friendly. Easy to navigate and a lot of useful features.
What do you dislike about the product?
Some of the recordings are garbled. Maybe we should improve the quality of the recordings.
What problems is the product solving and how is that benefiting you?
Coaching and call recordings/file management.
Effortlessly Efficient and Intuitive Navigation
What do you like best about the product?
Gong is a remarkable product for reviewing calls due to its exceptional data-driven approach, allowing users to analyze and extract valuable insights from their conversations effortlessly. Its user-friendly interface and seamless integration make it a joy to work with, enhancing productivity and enabling effective collaboration.
What do you dislike about the product?
Gong's search bar is not my favorite due to its lack of intuitive search options.
What problems is the product solving and how is that benefiting you?
Gong has proven to be a valuable tool for me as it excels at lightning-fast information retrieval, allowing me to quickly find the details I need from my work calls. Its remarkable capability to pull up even the smallest details that I may have otherwise forgotten greatly enhances my productivity and ensures I have a comprehensive understanding of my conversations.
Quality recording and vocal analysis for reviewing calls
What do you like best about the product?
I like Gong for the quality of the software. It is very intuitive when it comes to call analysis. It breaks down your weak points so that you can improve on them for future calls. I also like that you can listen to other agents' calls to improve overall quality.
What do you dislike about the product?
I think that the least helpful thing about gong is that the filter system when trying to search for specific calls within your organization can be difficult I think it was more user friendly to find thing easily and quickly would really help.
What problems is the product solving and how is that benefiting you?
Gong is making my sales calls better and allowing me to review my calls quickly with intuitive insights that I can use to improve my overall call quality. It benefits me because I can close more sales calls.
Harness the power of the gong to improve customer satisfaction
What do you like best about the product?
As a Customer Success Manager (CSM), the best thing about using Gong is the clarity and efficiency it brings. It helps speed up conversations with customers and allows me to quickly recall past conversations for future reference. I can also provide customers with use cases in more detailed audio clips rather than typing out instructions each time, which also saves time. Finally, when it comes to managing the performance of my team members during calls or providing feedback on how to deal with difficult customers, having all the key information from our call recorded by Gong at my fingertips makes the assessment much easier.
What do you dislike about the product?
I do not like that Gong does not have an efficient way of sharing multiple call samples at once. I think the best approach is to share a clip and let the viewer come back and watch more clips as needed, rather than offering a barrage of content all at once. As far as I'm aware, this problem hasn't been addressed with a viable solution yet; sending emails with attachments might be another possible workaround for users who want to share their samples or recordings.
What problems is the product solving and how is that benefiting you?
Gong helps me stay organised and productive. It records client meetings so I can easily go back and review previous discussions, which saves a lot of time and effort. It also recognises when there's an action I need to take after our meeting - such as creating a follow-up email or completing other tasks on my list - which streamlines the workflow even more.
One of if not the best Conversation Intelligence recording platforms
What do you like best about the product?
The platform itself is very intuitive and easy to get around, there are no hidden passages to get to the reports or dashboards you want.
The analysis part of the software does the majority of the work for managers and its just more about actually viewing the recording and understanding how to analyses it.
The analysis part of the software does the majority of the work for managers and its just more about actually viewing the recording and understanding how to analyses it.
What do you dislike about the product?
The general onboarding process was incredibly long.
A bit invasive and some of the sggestions don't really allign with what is said in the call sometimes.
A bit invasive and some of the sggestions don't really allign with what is said in the call sometimes.
What problems is the product solving and how is that benefiting you?
This was one of our main focuses for the year and it was to implement better sales processes.
I can definitely see the benefit in analysing conversations and helping the sales team understand where they can improve, although this requires a lot of adoption from Coaches and senior managers where we have struggled to implement a bit.
I can definitely see the benefit in analysing conversations and helping the sales team understand where they can improve, although this requires a lot of adoption from Coaches and senior managers where we have struggled to implement a bit.
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