Gong
Gong.ioExternal reviews
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Invaluable tool for managing my business - cant live without it
What do you like best about the product?
its easy, and like all good technology, you dont have to think about it. it just works
What do you dislike about the product?
nothing I can think of. seems to do everything I need it to do
What problems is the product solving and how is that benefiting you?
involvement of participant, how engaged people are on the calls
Recommendations to others considering the product:
NA
Amazing Sales Enablement Tool
What do you like best about the product?
Easy to solicit feedback internally and therefore improve skill set.
Easy to distribute recordings.
Referencing calls retroactively.
Coaching
Easy to distribute recordings.
Referencing calls retroactively.
Coaching
What do you dislike about the product?
The video is often a bit grainy. Typically this isn't an issue if you understand the context of what's taking place on the call, but if you're attempting to read anything that's not size 28 font on a PowerPoint slide, then good luck.
What problems is the product solving and how is that benefiting you?
Listen to the calls that matter the MOST vs finding the needle in the haystack. Converts the call into a transcript to better search for keywords. Represents the call visually so you don't have to listen to the entire call.
Recommendations to others considering the product:
You will not find a better tool to enable your team.
Game changer for accountability, notes, and training
What do you like best about the product?
I love being able to go to Gong for calls where I need to remember specific details of a previous call. I also love the coaching capabilities and language analytics. It has made me exponentially more effective as a communicator in both my work and home life.
What do you dislike about the product?
In the past, I wished there were more ways to edit a call before sharing it with a prospect. This is something that has recently been fixed, but I have not tried it out yet.
What problems is the product solving and how is that benefiting you?
Coaching, call replay, and analytics have all impacted me positively. It has saved time in writing pages of notes after a call - maybe this isn't a great thing... but I review previous calls before entering a new call already so it doesn't matter a whole bunch.
Recommendations to others considering the product:
I have already recommended Gong to 3 other sales leaders in other organizations. It is a gamechanger and will significantly impact close rates. There are only so many swings... Gong helps to make them really count.
Very simple to help coach and develop reps.
What do you like best about the product?
I like adding comments that time stamps the call. Very effective way to call coach.
What do you dislike about the product?
I dislike when I accidentally exit out of a call on my mobile.
What problems is the product solving and how is that benefiting you?
I'm solving best practices and proper pitching around our product. I have seen our reps uplevel and become more sophisticated consultants.
Fantastic Solution
What do you like best about the product?
Gong automatically jumps into WebEx meetings and transcribes all calls into easily searchable text. This has saved me hours of backtracking.
What do you dislike about the product?
I should be able to customize the "this call is being recorded..." message at the beginning of the call. We should be able to state exactly when this jumps into the call as it tends to jump in a bit too late.
What problems is the product solving and how is that benefiting you?
The ability for sales managers to monitor employees calls. Give feedback directly and point out exactly which portions of the conversation they are referring to. This would usually have to happen during 1 on 1 discussions, which can focus on deals and sales tactics at this point
What more could one ask for?
What do you like best about the product?
Gong truly does more than what one would reasonably need, in my opinion - everything from the topic break downs, the clear, concise recording of conversations, the notes feature -- love it.
What do you dislike about the product?
no complaints at all. does exactly what it needs to do.
What problems is the product solving and how is that benefiting you?
Not really solving any business problems for me at the moment, but it definitely helps with retroactive analysis of client calls, as well as a great tool for review of information that may have slipped by during the phone call.
Recommendations to others considering the product:
If you need a tool for call analysis and playback, look no further than Gong.
Great Tool
What do you like best about the product?
I am apart of a sales team so the ability to go back and listen to calls I have made as well as my BD team is extremely valuable. We also like that the calls are transcribed, and that Gong tells us the percentage of the time each person is speaking throughout the entire call.
What do you dislike about the product?
Cant erase calls that didn't take place but Gong shows the call in the library as recorded. But maybe a admin rule that is adjustable
What problems is the product solving and how is that benefiting you?
Transparency across the sales floor & teachable moments.
Recommendations to others considering the product:
Great Tool for Sales. We use it with Join Me & Salesforce.
A great way to self asses and improve skills
What do you like best about the product?
The ability to review calls and pinpoint areas of improvement. I can compare my calls to my colleagues and change my style to achieve better results.
I also like being able to share demos with clients after its done and especially like when gong sends an email saying that it has been viewed.
I also like being able to share demos with clients after its done and especially like when gong sends an email saying that it has been viewed.
What do you dislike about the product?
There is a delay in getting the recordings. Also, it would be great if there are different languages.
What problems is the product solving and how is that benefiting you?
Improving the pitch on specific products based on listening to reps with the highest close rates on theses products.
Great Teaching Tool
What do you like best about the product?
Super easy to share info across the team
What do you dislike about the product?
I have no problems with this platform. I use it daily and for hours a day for all new hires
What problems is the product solving and how is that benefiting you?
Training team members much more quickly
Gong - One of my most prized sales tools
What do you like best about the product?
I use Gong for more than just analyzing sales calls, it's great for taking bits and pieces of your own calls as well as colleagues to create an Ultimate pitch.
What do you dislike about the product?
I wish that the download times for calls were a bit faster, other than that I have no complaints!
What problems is the product solving and how is that benefiting you?
Solving the challenge of handing off a proper prospect to a colleague with a smooth transition. Gong allows you to touch on important needs and wants of the client while touching base on previously discussed things.
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