Gong
Gong.ioExternal reviews
6,511 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to use and reference for training and note taking
What do you like best about the product?
Gong is so intuitive! I love that I can always search the library for an important call I had or for training purpose. This allows me to hear how my peers do their demos and helps me develop my skills. It also tracks where certain words were used and how often.
What do you dislike about the product?
I wish it can transcribe the entire call for note taking purpose. But honestly I've tried other tools that do that and they usually don't get all the words right.
What problems is the product solving and how is that benefiting you?
I think it would be efficiency and training. This helps me reference past conversations as well as develop my skills.
Call Recording and Analysis Made Easy
What do you like best about the product?
With Gong, my web meetings are recorded as a default so I don't have to remember to hit the record button. Then the recording you get is super-handy to go back and listen to key exchanges and as a tool to learn how to improve messaging and delivery.
What do you dislike about the product?
If the customer is a no-show, then it still records the non-meeting. It would be nice to have a delete option at the end of a call.
What problems is the product solving and how is that benefiting you?
The biggest one is simply being able to always go back and check exactly what was said on a specific topic.
Excellent platform for a Sales Team
What do you like best about the product?
The best about Gong is the analytics for each and every call.
What do you dislike about the product?
The time taken to search for a call, its quite annoying when we are not able to find the call we are looking for.
What problems is the product solving and how is that benefiting you?
Internal training and coaching has been a great problem solving feature with Gong. Asking for feedback for every call is an added advantage.
Easy to use, with a breadth dynamic of functionality.
What do you like best about the product?
I like the ability to set trackers. I think the ability to swiftly navigate through conversations for specific terms is a hug time saver. The UI is easy to navigate. Sound quality is good.
What do you dislike about the product?
Nothing to date; maybe some more reporting functionality to compliment some of the data provided.
What problems is the product solving and how is that benefiting you?
Product marketing, sales calls analysis. This allows me to review positioning and painpoints in Sales conversations.
Recommendations to others considering the product:
Create a few sample scenarios and use cases - think outside the box of merely audio recording. As a Product Marketing Manager, this provides insights I've never before been able to get.
Smart product that keeps getting better
What do you like best about the product?
As someone focused on Sales Enablement, I can review calls from our Sales team and find areas for improvement. I also really like how the product continues to innovate.
What do you dislike about the product?
The product is solid. A minor enhancement would be to allow users to link to certain moments in a call, e.g. "watch this video at 4 minutes in" etc.
What problems is the product solving and how is that benefiting you?
Gong helps me train our Sales team by providing an intelligent way to analyse our sales calls, highlight different stages of the conversation (pain, discovery, pricing), and do all of this in a friction-free manner.
Learn faster and smarter
What do you like best about the product?
Being able to listen to my own calls has helped me learn how to improve on the phone much quicker. I don't have to rely solely on the feedback from my team. I can hear things I want to improve on that I thought I did better than I do. Also having the call transcribed and point out different metrics is truly invaluable.
What do you dislike about the product?
Besides the sound of my own voice, nothing!
What problems is the product solving and how is that benefiting you?
I'm learning to better communicate with my clients, and provide them value.
Recommendations to others considering the product:
Just do it!
My favorite weapon in our arsenal
What do you like best about the product?
Gong is my favorite tool. It prevents me from missing out on important information from a customer, allows me to review my discussions before each call and is really useful in allowing me to self-critique my approach and become a better salesperson!
What do you dislike about the product?
I wish you could separate the transcribed portions of the platform by the different subjects (like you can on the recording), but that's not really a huge deal.
What problems is the product solving and how is that benefiting you?
It keeps me from missing important pieces of information had on a conversation, allows me to focus on the call instead of the note taking, and also functions to record conversations had during the negotiation process to support you in keeping things honest.
Recommendations to others considering the product:
This is the best product (of the ones I've tried) on the market. I'm a daily user, as are most of my coworkers.
Great tool to help with detail tracking
What do you like best about the product?
Easy interface and a great integration with google suite..
What do you dislike about the product?
Nothing - it's great, and I would recommend it to anyone.
What problems is the product solving and how is that benefiting you?
Tracking next steps on calls with clients.
Live Learning
What do you like best about the product?
Love the ability to learn from my own calls, to be present during a client discussion with the knowledge that I can go back and listen for details later rather than madly scrawling down points from our discussion. I also appreciate the chance to listen and learn from colleagues' approaches to their calls.
What do you dislike about the product?
can't trim sound clips through drag feature.
What problems is the product solving and how is that benefiting you?
Independent and group learning
Recommendations to others considering the product:
Take advantage of touring around other people's calls.
Greatest sales tool
What do you like best about the product?
I love that Gong pulls together our dial calls through Salesloft and video calls from Zoom into a clean interface where we can collaborate and coach each other as a team.
What do you dislike about the product?
There really is not anything that comes to mind that I do not like, BUT, one feature that would be nice (assuming I am not missing it) would be the ability to rename a video upload once uploaded. There are instances where I have a meeting that reschedules and I do not update my calendar and thus not syncing Gong where I need to upload a video. I have had to delete and re-upload because the video name follows the name of the file and cannot be edited from what I can tell.
What problems is the product solving and how is that benefiting you?
Sales coaching and and cross functional training
Recommendations to others considering the product:
The software is intuitive, and setup so that collaboration with other team members and even external trainers/collaborators is seamless.
showing 4,111 - 4,120