Gong
Gong.ioExternal reviews
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Great tool!
What do you like best about the product?
The ease of recording...the integration with Zoom means all calls with clients/prospects are automatically recorded with no extra effort. I've never had to look up how to use the product, it's all very user friendly and simple.
What do you dislike about the product?
Transcription isn't that great, but I don't use it much so it doesn't bother me. Can't add much more because I really like the product for what I use it for. Perhaps we aren't making the most of all features provided?
What problems is the product solving and how is that benefiting you?
More transparency about calls and meetings, ability to focus during a meeting instead of hastily taking notes. You can always go back and listen and remind yourself of action points afterwards. The ability to see how was speaking and for how much of the call also helps you analyse your own behaviour and improve. The topics of the call are automatically added which is great as well.
Recommendations to others considering the product:
If you need full call transcripts this isn't the best tool, but otherwise it's perfect.
Give me Gong or give me death
What do you like best about the product?
It's a great tool for coaching, listening, learning, and sharing across offices and teams. We use it a lot for coaching and review across departments, which helps remove silos.
What do you dislike about the product?
As a whole, I do not dislike any portion of the tool. It works great and does exactly what we need. The only downside I suppose is that it's always listening; one bad call and everyone knows about it!
What problems is the product solving and how is that benefiting you?
As a member of the sales team, it is utilized constantly as a coaching tool. Each call across the entire sales organization is recorded and transcribed, and our bosses select various ones to review and provide constructive feedback.
Recommendations to others considering the product:
Great tool, better than others in the space.
Strong team, Strong Platform
What do you like best about the product?
Innovative solution and lightening fast customer support response times
What do you dislike about the product?
Nothing, I have had a great experience. The product is solid.
What problems is the product solving and how is that benefiting you?
KPI's, coaching to calls, accountability
Recommendations to others considering the product:
Set expectations with your team well
Really love it
What do you like best about the product?
I never knew a thing like Gong exsisted until my new job.
As a new member of the team I loves how I could listen to other members and review the main concepts and topics they brought up on the call. I loved listening to different takes/talk tracks.
As someone who is constantly trying to improve, I benefit from going back in and listening to myself and figuring out what I could do better.
As a new member of the team I loves how I could listen to other members and review the main concepts and topics they brought up on the call. I loved listening to different takes/talk tracks.
As someone who is constantly trying to improve, I benefit from going back in and listening to myself and figuring out what I could do better.
What do you dislike about the product?
Don't really have any qualms to be honest.
What problems is the product solving and how is that benefiting you?
Consistency in language and definitions among teammates. I've also realized that I can go back in and refresh my memory on past conversations.
Recommendations to others considering the product:
I would go for it. Wish I had this at my last job.
Gong is a great tool for sales and customer success training and knowledge sharing.
What do you like best about the product?
I love how easy it is to use. I also love the ability to visually see where each speaker talks and the ability to click on any speaker, anywhere in the recording. With Gong, you will see a list of the speakers and you'll see where they are speaking during the entire call. If you happen to notice a VP speaks, you can click to jump to that part of the recording. You can see how long any dead air is and skip past it.
In regards to the audio quality, the recordings are clear and I have not experienced any bugs while using Gong. As for video quality, the videos are also clear and do not experience lag.
In regards to the audio quality, the recordings are clear and I have not experienced any bugs while using Gong. As for video quality, the videos are also clear and do not experience lag.
What do you dislike about the product?
I dislike that we are not using the tool more. It would be icing on the cake to have transcriptions to pull out quotes.
I also think the homepage/dashboard could be redesigned a bit, it appears to be designed for whitespace maximization, but I think I would rather have a clear call to action and hierarchy of popular options listed out.
I also think the homepage/dashboard could be redesigned a bit, it appears to be designed for whitespace maximization, but I think I would rather have a clear call to action and hierarchy of popular options listed out.
What problems is the product solving and how is that benefiting you?
I used Gong to listen to sales calls and customer onboarding calls in my efforts to ramp up quickly on my new team.
Simple and useful
What do you like best about the product?
We started using Gong last year. It replaced recording GoToMeetings and uploading the files into a share drive. Gong is amazing for many reasons: 1) you can immediately listen to anyone's recordings, so if i'm trying to brush up on skills that another employee has, I don't have to ask them for a recording 2) it tracks words, so if I'm looking for a topic I can get to it in seconds, as opposed to wasting time listening to a whole recording searching for something that may not be there. 3) it helps me with my own accounts, i can go back and listen to 1 thing I missed, it is SAVES ME SO MUCH TIME.
What do you dislike about the product?
It is a little disturbing to know that anyone at my company can listen to all of my calls at any time, but that's the drill here, so why not make it simple and efficient.
What problems is the product solving and how is that benefiting you?
I believe we were solving training and improved sales meetings. I am not the decision maker on buying software internally, but the benefits are clearly massive for our organization. Reps can see what others are doing instantly, brush up on platforms or topics that they need to learn about, and you can go back and listen to recordings and mark parts, or tag people, where you want to spend time.
Recommendations to others considering the product:
It's amazing, transforms learning and makes us even more agile.
Fabulous easy-to-use solution for reviewing calls and getting feedback
What do you like best about the product?
I love how it will identify what topic is being covered during a call and has searchable transcripts along with it. Very easy to share with co-workers for training purposes, feedback from superiors and peers.
What do you dislike about the product?
To be frank, I haven't run into anything too troublesome. Nothing I would actively complain about or dislike. Something very cool would be analysis of the tone and inflections in the conversation.
What problems is the product solving and how is that benefiting you?
The biggest problem this solves is sharing calls with co-workers, knowing what was said during calls, and having an easy way to review and analyze conversations with them.
Simple concept, incredible insights
What do you like best about the product?
Your team has the answers to most of your sales challenges. Your top performers have figured it out so now you just have to replicate their process, talk tracks and cadence. Gong allows you to speed up that iteration.
What do you dislike about the product?
Some of the smart labeling of the topics covered in the call isn't accurate enough to rely on.
What problems is the product solving and how is that benefiting you?
Closing sales skill gaps.
Great product for managers
What do you like best about the product?
Ability to listen to teams calls and provide feedback
What do you dislike about the product?
Sometimes not all features work like putting comments into the notes of the call at specific times (they might have fixed that)
What problems is the product solving and how is that benefiting you?
Sales and cs calls.
Best Tool for Sales Professionals
What do you like best about the product?
Gong is one of the best tools I've used. It allows you to truly focus on conversations with prospects or clients. You can add in notes to your conversation to mark important points that need to be reviewed later. Its an excellent development tool as well that lets seasoned vets and new hires listen to their calls (and others) and hone their craft.
What do you dislike about the product?
Honestly nothing- the tool is fantastic.
What problems is the product solving and how is that benefiting you?
Allows managers, team leads, and team members to review others calls and pick up helpful tips or stop bad habits quick.
Recommendations to others considering the product:
Buy it- your sales team will love you
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