Gong
Gong.ioExternal reviews
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Gong the Game Changer
What do you like best about the product?
Gong makes it incredibly easy for managers to quickly hone in on the ciritical component of a sales call provide fast and relevant feedback for reps
What do you dislike about the product?
The cost isn't insignificant however I do believe it is still value for money.
What problems is the product solving and how is that benefiting you?
For us the use of Gong was two-fold:
1. Providing more, faster and better feedback for reps
2. Creating a catalog of easily searchable calls for future sales reps to learn from.
1. Providing more, faster and better feedback for reps
2. Creating a catalog of easily searchable calls for future sales reps to learn from.
Making the Process of Reviewing Calls Easy!
What do you like best about the product?
Easily records calls, identifies filler words, and makes it simple to request feedback
What do you dislike about the product?
I'm not sure how to turn off recording, but I have not had this come up yet. Also - it seems to lump some things together thinking I'm discussing a similar topic, though I may be discussing separate things.
What problems is the product solving and how is that benefiting you?
I'm able to analyze my calls better, and also, I don't have to worry as much about the notes that I'm taking because I know I can always refer back to the call. Additionally, I can access my colleagues demos if I'm looking to perfect my product demos for a new platform.
Recommendations to others considering the product:
Get it! Gong has helped me so much, and I've been using it for less than a month. I used to forget to record my calls constantly, and had nothing to help me get feedback. Being a remote employee, Gong is SUPER helpful!!
Recording, transcribing, and analyzing calls helped me coach our onboarding team better
What do you like best about the product?
The recording, transcribing, and analyzing their calls had helped me coach our onboarding team better.
What do you dislike about the product?
Fundamentally nothing! Just the quality of recorded audio and video at times.
What problems is the product solving and how is that benefiting you?
We record and analyze Customer Success Calls to improve their quality.
Coach on-boarding teams.
Coach on-boarding teams.
Gong Review
What do you like best about the product?
I like having the calls recorded. We can backtrack which is convenient. I constantly have back to back calls, and if I miss something I can always head back to get the rest of the information.
What do you dislike about the product?
I dislike that is does not show the video. It would help articulate points better, and when we send it to customers it would be easy for them to keep up, and I would not have to send them my slide deck.
What problems is the product solving and how is that benefiting you?
We have a cutoff for deals, having the calls recorded is nice as we can go back and determine that us working the opp is justified per the cutoff of customer size directly from the customer on the recording.
Recommendations to others considering the product:
Helpful tools for sales, especially if you have members of your team like myself who have back to back calls constantly. If you need to go back and browse over your next steps again it makes it very simple.
Powerful coaching software
What do you like best about the product?
Gong has been a great coaching tool for me. It's allows me to give feedback more often and much more consistently. Love 2x speed listening, isolating individual voice, listening for competitors, and how reps talk price.
Biggest benefits:
- On-boarding speed
- Call coaching, feedback
- Cross dept collaboration
- Creating a "Call of Fame" library - for the best calls
Biggest benefits:
- On-boarding speed
- Call coaching, feedback
- Cross dept collaboration
- Creating a "Call of Fame" library - for the best calls
What do you dislike about the product?
I'm pleased with the product and vision of the company. Would like the ability to make comments private or just to 1 individual instead of seen by the entire team.
What problems is the product solving and how is that benefiting you?
- More consistent call feedback
- On-boarding
- Cross dept collaboration
- Competitive analysis
- Pricing coaching
- On-boarding
- Cross dept collaboration
- Competitive analysis
- Pricing coaching
SAAS Demo Recording tool review
What do you like best about the product?
Ease of use, training uses, call tagging, AI analysis of calls to show time each party speaks
What do you dislike about the product?
There really isn't much to not like. I would say the only thing it doesn't do is coach us, but they even give valuable insights in their feedback emails as they learn industry trends of all the calls they analyze to see what's working and driving results for other businesses.
What problems is the product solving and how is that benefiting you?
Allows our team to engage in sales & support training in an effective & efficient manner with powerful search & organization tools like tagging, folders, and search for call in which certain words and phrases are mentioned. Also allows us to track how often certain words come up (ie competitors, and buying or brush off signals).Better training has been implemented due to this. It also forces our reps to stay competitive since calls are often analyzed during group sales trainings.
Gong has been incredibly helpful to me as an individual, to our company, and to each of our teams.
What do you like best about the product?
I love the functionality of Gong to track the number of times that I say a word or a phrase. This gives me visibility to become a better salesman and a better employee for the company. I also love the ability to put in notes and send those notes to someone to review the call at the exact position that I was at previously.
What do you dislike about the product?
I don't think there is anything that I dislike at the moment. I haven't seen any other system that can do what Gong can do so it's hard to compare it to others at this time.
What problems is the product solving and how is that benefiting you?
There are multiple business problems that I'm able to solve with Gong. I find myself becoming better at each one of my calls. I find that every time I listen to a call in Gong, I can save it in a folder, send it to a colleague, and make notes for myself. These have all made me better able to review my calls and make my sales strategy much better. One thing I've been using it for lately is for training. I'm able to show others within my team the best calls and the worst calls while using the tools in Gong to highlight those and support our discussions.
Recommendations to others considering the product:
I would highly suggest using Gong because you could go out and pay thousands of dollars for a training/coaching session with someone like Grant Cardone or other gurus or you can use Gong.
Gong makes our team Omnipresent!
What do you like best about the product?
It allows everyone to be present on sales calls and hear the feedback first hand. You can listen on our own time, so scheduling has become much easier. We now have much more knowledgeable staff that understands our customers' needs.
What do you dislike about the product?
It is a bit hard to not record. You need to remember to not record HR type conversations or 1:1s etc. It is not any reason not to use it, it just is an extra step for those other calls.
What problems is the product solving and how is that benefiting you?
We are doing better education and have reduced our sales training time by over 50%. This came because in the first week, the new folks can hear 20+ calls that are curated for them. That is a major benefit as we are fast growing.
Great Product + Great Team
What do you like best about the product?
Gong makes it easy to streamline our coaching process, and get ahead of problems before we lose a deal. It also allows our teams to quickly and easily share information, and revisit call recordings for more information (instead of taking notes while running a call, for example). The information sharing benefit wasn't something I was expecting initially, but it's been invaluable - all handoffs internally between teams have become way smoother as a result. Their team has also been incredibly helpful, going above and beyond to resolve any issues we've encountered. Above all, the product is extremely user-friendly. It required almost no work from us to implement and roll out to the team, and everyone adopted it immediately because it was so user friendly, which is a first for a sales enablement tool.
What do you dislike about the product?
This is hard to answer - I really wish they had a mobile app, so I could listen to call recordings remotely (and download them to my phone so I don't have to stream them), but I also know that's something they're working on rolling out, so I can't really criticize it too much.
What problems is the product solving and how is that benefiting you?
It helps us onboard reps faster and up-skill existing reps more efficiently. This means shorter ramp times, and less time from management spent per rep, to get the same results from a training/development perspective. We can be more efficient with our time. Also, the ability to hand off calls between teams (and then search the call transcript for the relevant part of the conversation - for example, a pricing discussion) is so helpful.
Recommendations to others considering the product:
Think about whether your team is large enough to make it worthwhile - if we had a smaller team and we were more focused on refining our go-to-market, I probably wouldn't have bought the product or found it useful. But we have a mid-sized fast-growing sales team, and we've got a clear sales process and go to market strategy, so it works perfectly.
Great useful tool
What do you like best about the product?
The fact that the G2M calls are being saved automatically on the cloud and I can easily listen to them after, and move promptly between my customers talking sections
What do you dislike about the product?
Actually nothing...
Would be nice to add G2M / Skype recording on the fly
Would be nice to add G2M / Skype recording on the fly
What problems is the product solving and how is that benefiting you?
To remember exactly what was mentioned on the call by the customer and keep it on the cloud
Recommendations to others considering the product:
Very recommended tool - you got to try it
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